Systems Plus Service Offerings

1. Your solutions deployment partner
Solutions that add Value for our Customers

2. About Us
Systems Plus Solutions is an ISO 9001:2008 certified
Business Solution provider with over 22 years of
experience in developing, implementing and supporting
solutions for clients in more than 20 countries across
Europe, Asia and North America.
We are technology strategists and enablers, partnering
with organizations across the globe having diverse
interests in implementing customized IT solutions,
applications and IT strategies.
We offer a wide range of customized solutions through
our four service divisions: Solutions Group, IT Consulting
Oracle Services, IT Infrastructure. These solutions are
driven by an operating policy that focuses on customer
experience and sustainability.
Why Systems Plus?
Our Offerings
Customer Focused Approach to Technology
Strong Domain Expertise
Matured yet Flexible Delivery Methodologies
Highly Experienced Management
Multiple Engagement Models
Technically Sound & Committed Team
Enterprise Solutions Small Company Values
Large Company Experience
Our Mission
IT Consulting Services To provide Profitable Quality Solutions at competitive
prices utilizing up-to-date Technology.
Our Vision
IT Infrastructure Services To help our customers develop and implement
high quality IT solutions at an affordable price
while maintaining reasonable profitability, thus
enabling us to give back to our constituents.
Oracle EBS Services Our Values
Build Long-term Relationships
Respect The Customer’s Experience
Focus on Execution with Quality
Make Solutions Sustainable
Financial Middle & Back Think Positive
Office Support Integrity
Systems Plus Solutions - India | USA | UK
Send in your enquiries to sps.sales@spluspl.com | Visit us at www.systems-plus.com

3. Enterprise Application Services
Systems Plus Solution’s Enterprise Application Services
help businesses streamline their processes and reduce
operational inefficiencies, resulting in improved ROI.
Our Enterprise Application Services cover the full lifecycle of
your enterprise software applications allowing management
of real-time information across an entire organization.
We, at Systems Plus
leverage 22 years of our Technologies
Reduce Time to Market experience, multi-domain
expertise and technology
MS.NET 3.5/2.0/1.1 (C#, ASP.NET, VB.NET),
Lower Total Cost of Ownership competency to address VB 6.0, MS SQL Server 2000/2008, MS Access
planning, building and MS SharePoint Server 2007, WSS 3.0, LifeRay
Gain Competitive Advantage
operating needs of
businesses. OBIEE, Hyperion, Business Objects, Cognos,
Jasper BI, Pentaho, Crystal Reports
As your Enterprise Applications partner, we understand your
business, your IT infrastructure, and are able to identify and
implement global best practices to deliver the desired business Oracle EBS, Oracle CRM
outcome on time and within budget. We thus help our clients Oracle 8i/9i/10g/11g, Forms/Report, PL/SQL
focus on their core business and maximize profitability.
As400, MQ Support, Movex ERP Support, J2EE
JSP, EJB, JSF, JBOSS, WebLogic/WebSphere
Our Offerings
Clipper, Foxpro, FoxBase/Dbase
Application Consulting Projects
Application Development
Enterprise 2.0
Migration / Modernization Developed a systematic Price
Development Application Management Consolidation & Benchmarking
Independent Validation & Verification Solution to anticipate & resolve
excessive cross border and
inter-account price deviations
Complete product lifecycle
Product Development management for products like:
Product Product Re-engineering - Accounting for Carbon Emission
Product Management - Mortgage Clearing House System
Outsourcing Integration & Testing - Online Medical Record Solution
Ongoing Product Support
Developed a Manufacturing and
Warehousing Performance
Reporting System to provide
comparative analysis and reporting
Enterprise Application Integration for planned verses actual raw
Integration Strategies & Governance
Application material consumption in any
SOA & Integration Architectures manufacturing facility.
Integration Services Workflow, Process Modeling &
Interface Design
Seamless Integration between
Oracle EBS and a 3rd party
Ware House Management System
for PepsiCo, Russia
Oracle EBS Implementation
Oracle EBS Implementation,
ERP / CRM Consulting
ERP / CRM Customization & Upgrades
Upgrade, Customization & Support
for PepsiCo (Tropicana/Frito Lay)
Services ERP Support & Maintenance
in several countries across Europe
Audit & GAP Analysis
Systems Plus Solutions - India | USA | UK
Send in your enquiries to sps.sales@spluspl.com | Visit us at www.systems-plus.com

4. Enterprise Data Services
Systems Plus Solutions Enterprise Data Services offers
domain centric, advanced technological solutions that deliver
transforming business intelligence for your business. Our
solutions cater the specific needs of key decision makers,
planners, and knowledge intensive users across your
organization.
Our BI and DW Services
transform your data into
Gain Competitive Advantage valuable information thus
Be Future Ready enabling your organization
to use real time data
Get Real time Information analyses as a ground for
critical business decisions.
Technologies
Oracle BI / OBIEE, Hyperion
We combine our extensive domain experience, business
process knowledge and cross technology competence to
Jasper BI / Pentaho
drive your BI operations at departmental as well as
enterprise level. We help you from BI Consulting to defining
Business Objects, Cognos
Enterprise BI Roadmap and Architecture, Implementation,
Integration and BI Management. In short we help you gain a
MS SharePoint , Performance Point Server
competitive advantage as well as future readiness.
MS SQL Server Reporting Services
Our Offerings Crystal Reports
Consulting Architecture
} Enterprise Data Architecture
} Process Consulting Planning
} Tool Selection } Data Modeling & Integrity
} Information Analysis Planning
} Goal Alignment } ETL Architecture
} Defining Solution } Application performance
Framework scalability & tuning
} Metadata architecture &
} Implementation Roadmap
management
} Disaster Recovery Planning
} BI solution design, development
SERVICE & deployment
OFFERINGS
Integration Management
} Database design, upgrades } Data warehouse
or migration administration, maintenance
} Data Mining: Data cleaning, & support activities
ETL, visualization & enabling } Capacity planning
data access } Data warehouse audit
} DB Administration } Performance tuning
} Integration with Intranets /
Extranets
Projects
} Budgets & Financial Reporting: } Pipeline Dashboard Solution: } Online Reporting solution:
- BI Reporting & Support - BI dashboard - Cargo Bookings & Lots information
- Client: PepsiCO, Europe - Information on the fly for the - Collaborated information from 20
- Technology: Hyperion pre-sales team database schemas globally
- Client: A Global Design Consultancy - Provides BI reports drilled down at
} OLAP Reporting Tool: - Technology: Flex & .Net Web global, country and branch levels
- Analyze Multi-dimensional Data Services - Client: Europe based Logistics
- Anticipate & resolve excessive solution provider
cross-border and inter-account } Business Objects Reporting: - Technology: Jasper BI Suite
price deviations - Reporting & Support around BO
- Clients: PI Europe, Walkers, UK
Systems Plus Solutions - India | USA | UK
Send in your enquiries to sps.sales@spluspl.com | Visit us at www.systems-plus.com

5. Enterprise Portal Services
Systems Plus Solutions Enterprise Portal Services empowers
your business to share, collaborate and disseminate with
prospective partners, vendors and suppliers for the growth
of the enterprise.
Working in close coordination
Immediate & High ROI with our clients, we understand
their business objectives and
Enterprise Productivity define a strategy with underlying
solutions and roadmap for Technologies
Accurate Decision Making Portal implementation.
Delivery Capabilities: .NET, J2EE and LAMP
Architecture
This strategic approach not only helps our customers to
secure immediate ROI but also result in a measurable
bottom line impact. With the economy becoming more and Product Specific Skills: MS SharePoint Portal
more knowledge-sensitive, enterprise portals integrate 2007, Oracle UCM
information together from varied platforms thus simplifying
communication and collaboration of information, processes Open Source Skills: LAMP Liferay & Alfresco
,
and tools.
Web 2.0 Skills: Flex, AJAX, XML/RSS
Our Offerings
Services Solutions Projects
Conceptualizing the Intranets & Extranets Enterprise intranet
Portal solution for a Denmark
Enterprise Content based logistics giant with
Business Case Management features like:
Development Single Sign On to
Enterprise multiple applications
Strategy & Roadmap Collaboration Solutions
Development Document Collaboration
CRM / HR Solutions Dashboard with BI
Portal Architecture application integration
Dashboards
Development & CIO Vendor Engagement
Implementation Knowledge Dashboard to capture
Management and generate Metrics
Re-Engineering to understand the full
Ticketing / Support range of IT objectives :
Portal Support Portals Impact & Value
Execution Quality
Upgrades & Vendor-Partner
Innovation
Enhancements Relationship Portals
Depth of Relationship
Benefits
Easy access to complex services and tools Reduce Costs & Maximize ROI
Improved service quality Create an efficient environment
Streamline processes Common interface and presentation standard
Systems Plus Solutions - India | USA | UK
Send in your enquiries to sps.sales@spluspl.com | Visit us at www.systems-plus.com

6. IT Consulting Services
The IT Consulting Group at Systems Plus has been lending companies a helping hand in building and implementing
successful strategies over the years. We help drive efficiency by leveraging existing technology, building new
capabilities and establishing and augmenting processes.
Our Offerings
Vendor Management Office (VMO) IT Process Framework
CIO's struggle to link the goals of IT and the business to IT Process Framework (ITPF) is a Systems Plus
outsourcing results and are strained to “Effectively oversee approach that imbibes Best Practices, Methodologies
Outsourcing and Managed Services”. Our Balanced Scorecard & Standards and sets the foundation for a superior
based framework helps CIO's and IT Directors to translate IT Governance Framework.
strategy into business objectives and to monitor key results.
The ITPF Service Focuses on a collaborative
Scorecard Features: approach,and provides services to:
Provides CIO's a clear line of sight from their IT Objectives Define IT Architecture to support future needs,
to Managed Services and improve process efficiencies
Uses a framework to correlate IT Themes to Managed Minimize risk and address compliance requirements
services offerings Optimize current processes
Gives CIO's a tool for communicating status and results
Contains qualitative and quantitative status of the Managed The benefits of ITPF to the Business are reducing
services offering the Complexity, Effort and Costs involved in
Draws a cause and effect relationship to customer value – complying with multiple best practices in the industry.
the CIO and their organization
Web: www.systems-plus.com
Web: www.sourcinggurus.com
Sourcing Advisory Best Outsourcing
Our Advisory Service provides a comprehensive Best Outsourcing is an operational outsourcing service
understanding of the client's IT sourcing options. provider dedicated to the Alternative Investment
community, offering customized solutions for its back
and middle office operations.
Service Offerings:
Service Offerings:
Sourcing readiness assessment and strategy formulation
Vendor evaluation and selection through RFI/RFP process
Steady state optimization and relationship management Daily update of Estimate / Final prices
Contract review and resourcing alternatives NAVs and performances into client
Pricing ERP i.e. Webfolio
Web: www.sourcinggurus.com Identify and update Dynamic and
Static data into the client ERP
Data Management i.e. Webfolio as per requirement
1 Sourcing Strategy 2 Vendor Selection
Reconciliation of daily cash
Sourcing movements between administrator
Value Vendor Cash Reconciliation and client
Strategy Requirement Evaluation &
Assessment
Formulation Definition Selection
& Sourcing
RFI / RFP
Readiness Calculation of Monthly and Weekly
Valuation/ estimate/final NAVs of all client Fund
Shadow Accounting of Funds and Managed Accounts products
Contract Steady State Transition to
Due Over the past two years Best Outsourcing has helped a
Diligence &
Review / Optimization Vendor Negotiation Large Fund of Hedge Fund, based out of Geneva, achieve
Resource
almost 70% cost savings by moving most operational
processes off-shore and replacing back and middle
4 Relationship Management 3 Transition office functions performed on-shore.
Web: www.bestoutsourcing.biz
Systems Plus Solutions - India | USA | UK
Send in your enquiries to sps.sales@spluspl.com | Visit us at www.systems-plus.com

7. IT Infrastructure
Our IT Infrastructure Services are aimed to help our customers build, manage, and optimize their IT infrastructure thus
enabling them to keep their business-critical applications and IT infrastructure running 24x7. We help our customer
lower the cost of managing their IT infrastructure through high service levels and operational competence. This on the
other hands frees up your key resources for engaging into strategic important strategies for your organization.
Our Offerings Technologies
Platforms:
Remote Microsoft, Unix (Solaris, AIX, Linux)
Monitoring &
Support Mainframe:
IBM AS400 (RPG ILE, RPG/400, RPG III / II)
MOVEX (version 10 - version 12)
Middleware Technologies:
Web, Application and Database servers (Apache, iPlanet,
Security IT Infrastructure SMB WebLogic, WebSphere etc) on Microsoft & UNIX platforms
Audits Services Lite
Databases:
Oracle DB / Oracle Apps DB MS SQL Server /
MS Access, MySQL / Db2
Applications:
Advanced IT Microsoft, J2EE, PHP MVC, 3rd Party Application
Infrastructure
Consulting Tools:
Nagios, Solarwinds, Nimsoft, Jira / BugZilla
Remote Monitoring & Support Offerings SMB Lite
Server Health Check, Monitoring & Support This unique packaged offering for Small and Medium
Memory, Paging, Logs, Threads, Capacity, Errors, MQ, Jobs Business will harness the potential of Internet and
Installation of packages / patches / upgrades / Security Software as a Service (SaaS).A perfect combination
Server and User account admin, Backup & restore of the two will basically reduce SMB’s capital investment
in IT infrastructure (servers, licenses) and IT man power.
DBA & Middleware Administration & Support
Remote Database Management Domain registration for your company
Health Checks & Audits
Backup, Recovery & Optimization Setup and configuring internet based email and installing
email clients on your desktops
Application Support & Overall Reporting
Application Support, Migration & Upgrades Setup of internet based office automation products
Web Server / Middleware Management & Support (documents, spreadsheets, calendar and integrated chat)
Application support based on RPG/AS400
Training to end users (two sessions of an hour each)
Reporting
Availability, Call logs, Upgrade Assessment Create a basic corporate website using standard templates
Security Audits Advanced IT Infrastructure Consulting
Our Offerings Performance Engineering
We perform security audits for the enterprise to present Design assessment, Optimization, Capacity planning, Data
high,medium and low vulnerabilities on the internal assets: Model Refactoring
Host Security | Network Security | Application Security Performance feasibility analysis, modeling and benchmarking
Deliverables IT Infrastructure Consulting
A detailed report of all the findings categorized as: IT & Systems Diagnostic, Infrastructure Planning
High, Medium, Low or Critical Conception and implementation of new IT environments
Business continuity perspective report Client/server & Virtual infrastructure, Security & Outsourcing
Remediation path / recommendations for high and
medium findings Engineering & Operations Standards & Policies
Effort estimation for each recommendation Analyze, build, deploy and support policies for IT Operations
Systems Plus Solutions - India | USA | UK
Send in your enquiries to sps.sales@spluspl.com | Visit us at www.systems-plus.com

8. Oracle EBS Services
Systems Plus an Oracle Certified Partner with a track record of successful Oracle e-business suite implementations,
upgrades, support and customizations, have delivered projects across countries in Europe, USA and Asia with a very
high level of customer satisfaction.
Maximize your investments in Oracle Applications Our process oriented and affordable approach coupled
with a strong domain and technical competence in Oracle
Reduce Recurring Overheads EBS helps you get the most out of your ERP investments.
Deploy a Blend of Onsite and Offshore Services We use a balanced mix of onsite and offshore resources,
backed by a set of internet-based project management
tools to ensure superior Oracle application services.
Demand Plus
ERP Support
Core Oracle Skills
Oracle EBS 11i / R12
Offshore Process Manufacturing
DBA Oracle EBS
Development Discrete Manufacturing
Services Services
Services Purchase to Pay Cycle
Oracle Financials (GL, AP, AR, FA &
Cash Management)
Order to Cash
Oracle EBS Supply Chain Planning
Implementation EDI, Workflows
Consulting Technical development / modifications
(Reports, Forms, PLSQL, DBI & Interface)
Oracle Database 9i / 10g / 11g
Our Offerings Business Intelligence (DBI,OBIEE)
ERP Support Services - Demand Plus’ Oracle EBS Implementation Consulting
Oracle EBS Support for Technical & Functional requirements Business case development with ROI
Checks for compliance on Customizations, Extensions, Process Mapping
Modifications, Localizations & Interface (CEMLIs) End-to-end implementation / upgrades
Adhoc requirements (CEMLIs) for new development (using a blended onsite-offshore approach )
Enhance existing customizations ERP Data Conversion and Migration
SR's Management with Oracle Enhancements / Customisations
Patch impact analysis on demand Testing end to end business processes
Review & Transition to Hosting Services such as Oracle On-Demand Rapid Implementations using a pre-configured toolkit
Technical & functional Documentation approach (Oracle Business Accelerator or proprietary
New feature/functionality benefits exercise template driven approach)
End User Training
Managed DBA Services Offshore Development Services
Database Server Administration (Users, responsibility, Cater to your project requirement by using:
profiles) Independent offshore developers
Performance Management, Tuning & Optimization Mixed onsite/offshore model
Manage application or database cloning be an extension to your project team
(Dev / Test from Prod) Develop, modify and test based on standards
Backup & Recovery through ‘Recovery Manager (RMAN)’ Reports, Forms, Interfaces & Workflows
Monitoring (Instance parameters, System Helath, Use a proven and cost effective web based tool for
Logs, Usage) project communication - Project Desk
Timely CEMLI promotion through various application
environments
Support for Oracle Dataguard, Enterprise & Application Staff Augmentation
Manager
Contract and Temporary Staff
Database Audit & Health Check
Direct Hire and Contract - to - direct hire
Database & application assessment and upgrade /
Domestic & International: India, UK, USA,
migration
APAC, EMEA
Integration service - with Oracle or non-Oracle applications
Systems Plus Solutions - India | USA | UK
Send in your enquiries to sps.sales@spluspl.com | Visit us at www.systems-plus.com

9. Support and Maintenance
At Systems Plus, we understand the importance of
support and maintenance as a critical factor in building
the credibility of any IT product or software application.
Reduce Operational Cost Our Support and Maintenance
Services allows businesses to
Reduced Turnaround Time reduce overall operational costs
and provides an opportunity to
On Demand Availability focus on their core initiatives.
As your Support Partner, we provide on-going, low cost
functional and application support for your products and Our Experience
mission-critical applications.
Oracle EBS Production Support including multibatch
As your Maintenance Provider, we offer services that range ongoing since 2005 across PepsiCo Europe
from minor enhancements to complete development lifecycle (Oracle EBS Offshore/Onsite Support On-Demand)
maintenance.
Remote Support for MIS Solution for PI, Germany
Our Offerings Dedicated offshore team for finance application
support for a Geneva based large Fund of Funds
Product Support & Maintenance Providing 24/7 support for Sales Force Automation
Solutions and Mobile Go to Market Application for
Proactive & Reactive Support a FMCG giant in Europe
Response Time Driven Support
Product Maintenance / Enhancements Movex ERP Support on IBM AS400
Ongoing Product Support (RPG ILE, RPG/400, RPG II / III)
Application Maintenance & Support
Our Support Methodology
Technical Enhancements
Functional Enhancements
Testing and Debugging
Ongoing Application Support User Reports Issue
Legacy Applications Maintenance Users
Business Power Users Close
Issue
Demand Plus ERP Support
Oracle EBS Support: Technical & Functional Provide 1st Level Support
Adhoc requirements (CEMLIs / RICE)
Enhance existing customizations Local IT
Logs Issues in Help desk
Oracle SR's Management Team
Patches/Releases/Upgrade Implementation
Patch impact analysis on demand Foward Issues in Help desk
DBA Support On Demand Close
Resolve Issue Issue
Database Server Administration Our
Deployment, Patching Support Provide Solution to User
Audit & Health Check Team
Performance Management, tuning & Optimization
Close Issue
Monitoring (Backup/ Cube / Batch processes)
Knowledge Transfer
OLAP Data Processing
Database Cloning
Systems Plus Solutions - India | USA | UK
Send in your enquiries to sps.sales@spluspl.com | Visit us at www.systems-plus.com

11. Your solutions deployment partner
Systems Plus Solutions
Headquaters: Development Centre: Regd. Office:
Hiranandani House, 309, 3rd Floor, B 901, 902, E-12A Commerce Centre,
Saraswat Lane, Decision Towers, Plot No. 16 , Tardeo, Mumbai- 400 034,
Off Linking Road, Pune-Satara Road, Great Eastern Summit, India.
Santacruz (West), Pune - 411 037, CBD Belapur,
Mumbai - 400 054, India. Navi Mumbai,
India. Tel: + 91 20 30420908 India.
Tel: + 91 22 26608201 Fax: + 91 20 24230723 Tel: + 91 22 61593400
Fax: + 91 22 26602706
Systems Plus Solution USA, LLC
Suite 1-A, 9 Glenmere Place Old Bridge, NJ 08857, USA
Tel: +1 732-414-8943 Fax: 732-414-4260
Systems Plus Solutions (UK) Ltd.
Soane Point, 6-8 Market Place, Reading, RG1 2EG, United Kingdom
Tel: + 44 (0) 118 907 2507 | Fax: +44 118 925 5467