Based on the Best Management Practice PDF, some slides with my look and feel of the updated itil version coming out July 2011

1. Service Strategy
• Book with most changes
• NEW:Strategy Management
• Updated: Financial Mgmt (V2 style)
• BRM now a process not only a role
• Key concepts clarified w/o changing the message
• Diagrams and figures have a description now

2. Service Design
• NEW: Design coordination process
• Clarifies the flow and management of service design
• Errors corrected
• Interfaces expanded
• Goal have not changed
• Updated: 5 aspects of service design and service portfolio

3. Service Transition
• Same look and feel than all books
• Evaluation process has been renamed
‘change evaluation
• additional content relating to asset
management
• Structure, content and relationships of the
configuration management system (CMS) and
service knowledge management system
(SKMS) have been clarified

4. Service Operations
• Same look and feel changes as all books
• More coherences
• Some expansion in interfaces
• Drivers, goals: no change

5. Continual Service Improvement
• Book restructured
• Easier to follow
• NEW: CSI Registry
• All improvement ideas end up here
• Simple yet powerful concept
• 7 steps are now 7 steps
• Diagram includes Deming

6. ITIL®:2011 – Figures simplified

7. Continual Service Improvement
7 steps are 7 not 8 + Deming
Iden%ficar
7
-­‐
Implementar
acciones
1
-­‐
Defina
qué
debe
medir
correcAvas
6
-­‐
Presentar
y
uAlizar
la
2
-­‐
Defina
qué
puede
medir
información
5
-­‐
Análisis
del
3
-­‐
Registrar
Dato
datos
4
–
Procesamiento
del
Dato

8. ITIL Update – EXAMS / Syllabus
• There will be changes starting 2012
• MALC
– Syllabus not ready until end August
– Exam and courses will be restructured
• No more V2 exams or bridges
– Still there is route to ITIL Expert for
Service Managers
• Foundation
• SS or CSI
• MALC
– Packaged courses and trainings will
proliferate
• Low pass rate of Manager’s Bridge
contributes