Slides of the talk on the future of "Location Based Customer Satisfaction Management" for the Techhub event "the future of ⊠location based services".
Event details: http://www.techhub.com/events/the-future-of-location-based-tech/
8. the present
âą
âą
Cloud-based SaaS
Online Reputation
Management
The customer feedback
from all relevant services
in one interface
âą
Sentiment- and topic
analysis of texts
âą
realtime alerts on new
feedback and inïŹuential
customers (who are at
the POS)
9.
10.
11.
12.
13. the future
âą
iBeacons to trigger
customer interaction âš
at the POS
âą
Wearables to detect
inïŹuential customers âš
at the POS
âą
Predictive Analytics to
enrich the customers
experience