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The	
  Future	
  of	
  Hyper-­‐local	
  Df	
  Loca-on	
  Starts	
  Here	
  
             The	
  Power	
  o igital	
  Media	
  Services	
  
        	
  ADCentricity…The	
  Power	
  of	
  Loca-on	
  Starts	
  Here	
  


               ADCENTRICITY	
  is	
  a	
  loca-on-­‐based	
  solu-ons	
  company.	
  
ADCentricity	
  and	
  its	
  partners	
  provide	
  a	
  suite	
  of	
  products	
  and	
  services	
  that	
  drive	
  
  consumer	
  engagement	
  by	
  selling	
  and	
  delivering	
  relevant,	
  contextual	
  and	
  
        targeted	
  content	
  to	
  all	
  types	
  of	
  loca-on-­‐based	
  digital	
  media.	
  	
  
            Influence	
  Customers	
  on	
  the	
  Path	
  to	
  Purchase	
  with	
  Shopper	
  Connect.	
  
      	
  ADCentricity’s	
  Shopper	
  Connect	
  Partners	
  

•  Global	
  leader	
  in	
  providing	
  technology-­‐enabled	
  business	
  
     solu-ons	
  and	
  services.	
  
•    Support	
  over	
  50	
  percent	
  of	
  the	
  2009	
  Global	
  500	
  	
  
     General	
  Merchandise	
  retailers,	
  Food	
  and	
  Grocery	
  	
                                                       •  14,000	
  staff,	
  $1.2Bn	
  in	
  fees,	
  
     wholesalers	
  and	
  Fashion	
  brands.	
  	
                                                                                  $3Bn	
  in	
  media	
  under	
  
                                                                                                                                     management	
  
•    Innova-on	
  and	
  speed-­‐to-­‐market,	
  enhanced	
  customer	
  
     experience	
  and	
  integra-on	
  of	
  mobility,	
  POS	
  and	
  loyalty	
                                              •    Over	
  1,100	
  clients	
  such	
  as	
  
     programs.	
                                                                                                                     Target,	
  Sears,	
  BMW,	
  Chrysler,	
  
                                                                                                                                     Prada,	
  MicrosoX,	
  Gucci,	
  
                                                                                                                                     Budweiser	
  
•    Market-­‐leading	
  digital	
  signage	
  plaMorm	
  
                                                                                                                                •    Most	
  award	
  winning	
  agency	
  
•    Seamless,	
  secure,	
  integrated	
  and	
  scalable	
                                                                         network	
  in	
  the	
  world	
  
•    Enterprise-­‐class	
  resource	
  planning	
  and	
  content	
  management	
  plaMorm	
                                    •    Over	
  50%	
  of	
  our	
  revenues	
  are	
  
•    Uninterrupted	
  use	
  in	
  hospitals,	
  banks,	
  airports	
  and	
  retailers	
                                            from	
  digital	
  marke-ng	
  
•    Cloud-­‐based	
  network	
  management	
  and	
  industry-­‐leading	
  customer	
  service	
                               •    75	
  specialist	
  agencies	
  under	
  one	
  
•    Currently	
  powering	
  over	
  1,000	
  companies	
  and	
  10,000	
  digital	
  screens	
  	
                                roof	
  -­‐	
  all	
  best	
  in	
  class,	
  and	
  
                                                                                                                                     be]er	
  together	
  


“The	
  LBMA	
  is	
  currently	
  working	
  with	
  ADCentricity	
  and	
  its	
  partners	
  in	
  North	
  America	
  and	
  Europe	
  and	
  
is	
  extremely	
  excited	
  about	
  our	
  rela-onship	
  as	
  they	
  have	
  the	
  vision,	
  products	
  and	
  services	
  to	
  deliver.”	
  
-­‐	
  Asif	
  Khan,	
  President	
  and	
  Founder,	
  Loca6on	
  Based	
  Marke6ng	
  Associa6on	
  
         	
  ADCentricity	
  and	
  CSC	
  Partnership	
  
                 Our	
  Partnership	
  is	
  a	
  Unique	
  CombinaJon	
  of	
  LocaJon-­‐Aware	
  Domain	
  
                        ExperJse,	
  Retail	
  Experience	
  and	
  Technological	
  Know-­‐How.	
  
                          CSC	
  focuses	
  on	
  providing	
  technology-­‐enabled	
  business	
  solu-ons	
  to	
  meet	
  
                          business	
  challenges	
  

       Management	
  ConsulJng	
                            Systems	
  IntegraJon	
                                   Outsourcing	
  




                         ADCentricity	
  sells	
  and	
  delivers	
  relevant,	
  contextual	
  and	
  targeted	
  content	
  to	
  
                         customers	
  on	
  all	
  types	
  of	
  loca-on-­‐based	
  digital	
  media	
  along	
  the	
  Path	
  to	
  Purchase	
  
     	
  MDC	
  Partners	
  –	
  Best	
  in	
  Class	
  Marke-ng	
  Services	
  PorMolio	
  

                  ADVERTISING
                ADVERTSING	
  
                      BRANDING
                    BRANDING	
  
                         DIGITAL
                       DIGITAL	
  
              MULTICULTURAL
            MULTICULTURAL	
  
                               	
  
          PUBLIC	
  RELATIONS	
  
            PUBLIC RELATIONS
               SOCIAL	
  MEDIA	
  
                   SOCIAL MEDIA
        SPORTS	
  MARKETING	
  
          SPORTS MARKETING
  EXPERIENTIAL	
  MARKETING	
  
    EXPERIENTIAL MARKETING
       SHOPPER	
  MARKETING	
  
         SHOPPER MARKETING
   INFLUENCER	
  M MARKETING
      INFLUENCER ARKETING	
  
                               	
  
                               	
  
             DATA ANALYTICS	
  
            DATA	
   ANANLYTICS
                             CRM
                           CRM	
  
     CUSTOMER ENGAGEMENT
  CUSTOMER	
  ENGAGEMENT	
  
     CONSUMER PROMOTIONS
  CONSUMER	
  PROMOTIONS	
  
         MARKET	
  RRESEARCH
           MARKET
                      ESEARCH	
  
           DIRECT MARKETING
         DIRECT	
  MARKETING	
  
    INNOVATION AND INSIGHTS
INNOVATION	
  AND	
  INSIGHTS	
  
                               	
  
                               	
  
    BRANDED ENTERTAINMENT
 BRANDED	
  ENTERTAINMENT	
  
                    ECOMMERCE
                ECOMMERCE	
  
              MEDIA PLANNING
           MEDIA	
  PLANNING	
  
              MEDIA	
  BUYING
                 MEDIA BUYING         dotbox
             	
  A	
  Retailer’s	
  Challenge:	
  	
  Today’s	
  Customer	
  

                                                                                 62%	
  	
  
                                                                of	
  shoppers	
  search	
  digitally	
  for	
  
                                                                                                                                          52%	
  	
  
                                                                                                                         of	
  adult	
  phone	
  owners	
  used	
  them	
  
                                                                                                                                                                                              72%	
  	
  
                                                                                                                                                                                of	
  tablet	
  owners	
  use	
  them	
  to	
  
                                                                about	
  half	
  their	
  shopping	
  trips	
             to	
  help	
  make	
  purchase	
  decisions	
         purchase	
  product	
  on	
  a	
  weekly	
  
                                                                                                                                            in	
  store	
                                         basis	
  

         Smart	
  Phone	
  Usage	
  

                    77%	
  of	
  	
  viewers	
  
                    use	
  another	
  device	
  while	
  
                    they	
  are	
  watching	
  TV	
  


                    42%	
  of	
  grocery	
  
                    shoppers	
  refer	
  to	
  their	
  	
  
                    Smartphone	
  as	
  a	
  
                    shopping	
  list	
  


                    40%	
  of	
  grocery	
                                                  The	
  Constantly	
  Connected	
  Consumer	
  
                    shoppers	
  want	
  to	
  store	
  
                    digital	
  coupons	
  in	
  their	
  
                    Smartphones	
  


                                                                                 18%	
  	
  
                                                                of	
  consumers	
  used	
  a	
  smartphone	
  
                                                                                                                                          46%	
  	
  
                                                                                                                           	
  of	
  consumers	
  researched	
  on	
  a	
  
                                                                                                                                                                                              39%	
  	
  
                                                               for	
  research	
  and	
  purchase,	
  visi-ng	
                smartphone,	
  and	
  went	
  to	
  the	
      of	
  consumer	
  decision	
  making	
  
                                                                a	
  store	
  to	
  check	
  out	
  the	
  product	
                    store	
  to	
  purchase	
             was	
  influenced	
  by	
  social	
  media	
  

Based	
  on	
  mul-ple	
  data	
  sources	
  including:	
  Pew	
  Research	
  Center,	
  1/30/12;	
  Google/Shopper	
  Sciences,	
  ZMOT	
  
Purchase	
  Path	
  Studies,	
  U.S.,	
  April	
  2012,;	
  Google,	
  The	
  Mobile	
  Playbook,	
  2012;	
  eMarketer	
  Digital	
  Intelligence,	
  
10/20/10	
  	
  
        	
  A	
  Retailer’s	
  Challenge:	
  	
  Today’s	
  Customer	
  

                           The	
  “Constantly	
  Connected	
  Customer”	
  Represents	
  Value	
  to	
  You.	
  	
  	
  
                                                   This	
  is	
  Because	
  They	
  Are…	
  

•  Spending	
  More	
  Money	
  is	
  typical	
  of	
  the	
  “Constantly	
  Connected	
  
   Customer”	
  who	
  spends	
  on	
  average	
  up	
  to	
  four	
  -mes	
  more	
  than	
  
   their	
  non-­‐“Constantly	
  Connected	
  Customer”	
  counterpart*	
  
•  Engaging	
  With	
  Brands	
  is	
  also	
  an	
  a]ribute	
  with	
  studies	
  no-ng	
  
   that	
  on	
  average,	
  “Constantly	
  Connected	
  Customers”	
  have	
  a	
  
   15%	
  stronger	
  rela-onship	
  with	
  brands	
  than	
  non-­‐digital	
  
   shoppers**	
  
•  Sharing	
  More	
  Feedback	
  	
  about	
  the	
  retailer,	
  its	
  service	
  and	
  
   products	
  across	
  social	
  media,	
  the	
  internet	
  ,	
  etc.	
  means	
  it	
  is	
  
   today’s	
  “focus	
  group”	
  
•  CreaJng	
  a	
  Stream	
  Of	
  Data,	
  Rich	
  With	
  Insights	
  enables	
  retailers	
  
   the	
  ability	
  to	
  analyze,	
  predict	
  and	
  ul-mately	
  be]er	
  meet	
  the	
  
   expecta-ons	
  of	
  the	
  “Constantly	
  Connected	
  Customer.”	
  What	
  
   took	
  weeks	
  to	
  learn,	
  now	
  takes	
  minutes	
  
 *	
  Stephanie	
  Clifford,	
  “Nordstrom	
  Links	
  Online	
  Inventory	
  to	
  Real	
  World,”	
  The	
  New	
  York	
  Times,	
  August	
  23,	
  2010.	
  
 **	
  Survey	
  of	
  100,000	
  ques-onnaires	
  across	
  hard,	
  soX,	
  beverage	
  and	
  HBA	
  goods.	
  Taly	
  Weiss,	
  “Digital	
  Consumers	
  Are	
  Brand	
  
      Minded	
  Targets,”	
  Trendspoqng	
  Market	
  Research,	
  June	
  29,	
  2009.	
  
        	
  Today’s	
  Customer	
  and	
  Loca-on-­‐Based	
  Marke-ng	
  

LBM	
  –	
  while	
  growing	
  in	
  popularity	
  –	
  is	
  an	
  emerging	
  field,	
  providing	
  a	
  retailer	
  with	
  an	
  
                important	
  point	
  of	
  differenJaJon	
  to	
  gain	
  strategic	
  advantage.	
  
   Opportunity	
  
   •  Your	
  and	
  your	
  vendors	
  have	
  the	
  
     same	
  objec-ve	
  as	
  you:	
  achieve	
  a	
  
     seamless	
  customer	
  experience	
  	
  
   •  With	
  Shopper	
  Connect	
  you	
  
     control	
  the	
  technology	
  needed	
  to	
  
     reach	
  your	
  customers	
  on	
  their	
  
     Path	
  to	
  Purchase	
  	
  
   •  Your	
  control	
  of	
  this	
  access	
  has	
  
     inherent	
  value.	
  	
  It	
  represents	
  an	
  
     asset	
  you	
  can	
  leverage	
  to	
  drive	
  
     incremental	
  revenue	
  from	
  
     vendors.	
  
   •  Addi-onally,	
  you	
  have	
  other	
  
     mone-za-on	
  opportuni-es:	
  
      ─ Adver-sing	
  
      ─ Promo-on	
  
      ─ Games,	
  Surveys	
  and	
  Contests	
  

             A	
  Comprehensive	
  LBM	
  SoluJon	
  like	
  Shopper	
  Connect	
  can	
  be	
  MoneJzed.	
  
                      Vendors	
  Will	
  Pay	
  You	
  to	
  Reach	
  Customers	
  in	
  Your	
  Stores.	
  	
  
      	
  Shopper	
  Connect:	
  	
  An	
  Example	
  of	
  Loca-on-­‐Based	
  Marke-ng	
  

                          We	
  have	
  Created	
  Shopper	
  Connect	
  –	
  a	
  Great	
  LBM	
  Example	
  
                   –	
  in	
  Response	
  to	
  the	
  Rise	
  of	
  the	
  Constantly	
  Connected	
  Customer.	
  

                 Plan	
                                             Build	
                                    Maintain	
  
     UNLOCK	
  BUSINESS	
  VALUE	
                       REALIZE	
  BUSINESS	
  VALUE	
              OPTIMIZE	
  BUSINESS	
  VALUE	
  
      xxxxxxxxxxxx	
                                           xxxxxxxxxxxx	
                                  xxxxxxxxxxxx	
  
                                                    •  User	
  Design	
  
•  Assessment,	
  Vision	
  &	
  Strategy	
         •  Architecture	
  and	
  Infrastructure	
  
     Workshop	
                                          Implementa-on	
  
•    POC	
  and	
  Prototype	
                      •    SoXware	
  Development	
  and	
            •  Implementa-on	
  As-­‐a-­‐Service	
  	
  
•    Business	
  Case	
  Development	
                   Modifica-on	
                                    [Shared	
  Technology	
  PlaMorm,	
  
•    Requirements	
  Determina-on	
                 •    Tes-ng	
                                        Managed	
  By	
  CSC]	
  
•    Solu-on	
  Design	
                            •    Pilot	
                                    •    Implementa-on	
  Upgrades	
  
•    Applica-on	
  Design	
                         •    Conversion	
  and	
  Interface	
           •    Content	
  Inser-on	
  
•    Configura-on	
  	
                                   Implementa-on	
  
•    Architecture	
                                 •    User	
  Adop-on	
  Implementa-on	
  	
  
•    Business	
  Process	
  Redesign	
              •    Staged	
  Rollout	
  
     	
  ADCentral:	
  	
  Shopper	
  Connect’s	
  First	
  Retailer	
  PlaMorm	
  

                    Use	
  ADCentral	
  to	
  reach	
  the	
  “Constantly	
  Connected	
  Customer”	
  
                          through	
  ”Out	
  of	
  Home”	
  	
  locaJon-­‐based	
  digital	
  media.	
  

•  Drive	
  store	
  revenue,	
  promoJonal	
  effecJveness	
  and	
  
   shopper	
  engagement	
  by	
  reinforcing	
  print,	
  radio	
  and	
  
   television	
  media	
  messaging	
  via	
  “Out	
  of	
  Home”	
  loca-on-­‐    Location-Based Digital Media
   based	
  digital	
  media	
  
•  Create	
  locaJon	
  relevant	
  markeJng	
  messaging	
  that	
  will	
  
   resonate	
  with	
  customers	
  due	
  to	
  “who	
  they	
  are”	
  and	
  
                                                                                   In-­‐Store	
  Digital	
         Digital	
  Place	
     In-­‐Window	
  Digital	
  
   “where	
  they	
  are”	
  on	
  the	
  Path	
  to	
  Purchase	
                       Screens	
                Based	
  Screens	
           Interac-ve	
  
•  Target	
  your	
  markeJng	
  messages	
  based	
  on	
  consumer	
  
   shopping	
  and	
  buying	
  behavior	
  using	
  psychographic	
  data	
  
   from	
  Nielsen,	
  Polk,	
  Simmons,	
  Environics	
  Analy-cs	
  and	
  
   more	
                                                                          In-­‐Store	
  Radio	
   Mobile	
  Shopping	
            Digital	
  Projec-on	
  
                                                                                                            Applica-ons	
  
•  Distribute	
  targeted	
  messages	
  to	
  a	
  network	
  of	
  over	
  
   250,000	
  loca-on-­‐based	
  digital	
  media	
  screens,	
  by	
  
   customer	
  segment,	
  venue	
  and/or	
  day	
  part,	
  to	
  drive	
  
   customers	
  to	
  retail	
  loca-ons	
                                                                                       Bluetooth	
  
                                                                                                         Wi-­‐Fi	
  
•  Analyze	
  and	
  report	
  on	
  customer	
  response	
  to	
  further	
  
   messaging	
  and	
  increasing	
  response rate
     	
  ADMobile:	
  	
  Shopper	
  Connect’s	
  Second	
  Retailer	
  PlaMorm	
  

Use	
  ADMobile	
  to	
  drive	
  customer	
  purchases	
  with	
  targeted	
  informaJon	
  and	
  promoJons.	
  

 •  Recommend	
  up-­‐sell	
  and	
  cross	
  sell	
  opportuni-es	
  
   enhancing	
  basket	
  size	
  	
  
 •  Display	
  promo-onal	
  offers	
  to	
  ease	
  inventory	
  issues,	
  
   increase	
  customer	
  sa-sfac-on	
  and	
  drive	
  basket	
  size	
  
 •  Sync	
  with	
  your	
  loyalty	
  card	
  data	
  to	
  further	
  engage	
  and	
  
   develop	
  your	
  best	
  customers	
  
 •  Offer	
  contests	
  and	
  promo-ons	
  increasing	
  brand	
  
   engagement	
  	
  
 •  Announce	
  new	
  product	
  arrivals	
  to	
  drive	
  customer	
  trial	
  
 •  Provide	
  store	
  maps	
  to	
  facilitate	
  shopping,	
  increase	
  
   customer	
  sa-sfac-on,	
  and	
  track	
  shopping	
  pa]erns	
  
 •  Issue	
  recall	
  alerts	
  protec-ng	
  the	
  customer	
  base	
  and	
  
   increasing	
  a	
  consumer	
  sense	
  of	
  trust	
  in	
  the	
  retailer	
  
    	
  FirmChannel:	
  	
  Shopper	
  Connect’s	
  Third	
  Retailer	
  PlaMorm	
  

     Use	
  FirmChannel	
  to	
  drive	
  customer	
  purchases	
  with	
  interacJve	
  digital	
  signage.	
  

•  Increase	
  sales	
  and	
  customer	
  experience	
  with	
  a	
  chain-­‐
  wide,	
  in-­‐store	
  digital	
  signage	
  network	
  	
  
•  A]ract	
  and	
  influence	
  consumers	
  right	
  at	
  the	
  “Point	
        Run	
  playlist	
  of	
  Flash,	
  	
  
                                                                                     Videos,	
  Jpegs…	
  
                                                                                                                                  Region,	
  6me,	
  or	
  	
  
                                                                                                                             site-­‐specific	
  promo6ons	
  
  of	
  Purchase”	
  
•  Reduce	
  prin-ng	
  and	
  delivery	
  costs	
  from	
  paper	
  
   signage	
  
•  Create	
  and	
  schedule	
  playlists	
  for	
  specific	
  market	
  and	
  
   store	
  demographics	
  
•  Train	
  sales	
  associates	
  during	
  store	
  off-­‐hours	
  
•  Unique	
  interac-ve	
  digital	
  signage	
  offerings	
  include:	
  
   –  RFID	
  triggered	
  interac-ve	
  display	
  
   –  Social	
  media	
  outlets	
  and	
  RSS	
  feeds	
                               Run	
  real-­‐6me	
  RSS	
  
                                                                                         fees;	
  XML-­‐based	
  
                                                                                                                                       Mul6ple	
  zone	
  
                                                                                                                                 	
  layouts	
  available	
  
   –  Gesture	
  interac-ve	
  display	
                                              link	
  to	
  other	
  sources	
                      	
  


   –  Real-­‐-me	
  facial	
  recogni-on	
  
Shopper	
  Connect	
  Retailer	
  PlaMorms	
  


	
  	
  	
  	
  	
  	
  	
  ADCentral	
  
Loca-on-­‐based	
   digital	
   media	
   management	
   plaMorm	
   to	
   plan,           	
  
target,	
  create,	
  deliver	
  and	
  report	
  on	
  any	
  type	
  of	
  loca-on-­‐based	
  
digital	
  media.	
  


         ADMobile	
  
Loca-on-­‐based	
  mobile	
  shopping	
  plaMorm,	
  including	
  marke-ng   	
  
content	
   management,	
   loca-on	
   services,	
   mobile	
   interfaces, 	
  
shopping	
  tools,	
  mobile	
  payment,	
  analy-cs	
  and	
  repor-ng.	
  


FirmChannel	
  
Cloud-­‐based	
   digital	
   signage	
   plaMorm	
   to	
   manage	
   a	
   network	
   of
                                                                                           	
  
digital	
  assets,	
  and	
  plan,	
  create,	
  deliver	
  and	
  measure	
  content	
  to	
  
an	
   interac-ve	
   digital	
   signage	
   network,	
   using	
   a	
   web-­‐based     	
  
interface.	
  
Summary	
  and	
  Next	
  Step	
  

                          As	
  a	
  Next	
  Step,	
  we	
  propose	
  an	
  LBM	
  InnovaJon	
  Session.	
  
                                                                                  LBM	
  InnovaJon	
  Session	
  
•  The	
  Constantly	
  Connected	
  Customer	
  (CCC)	
  
  represents	
  value	
  to	
  retailers	
  in	
  spending,	
                     •  Engages	
  the	
  LBMA	
  for	
  a	
  presenta-on	
  of	
  current	
  
                                                                                    trends	
  in	
  Loca-on-­‐Based	
  Marke-ng	
  
  engaging	
  with	
  retailers	
  on	
  social	
  media,	
  crea-ng	
  
  massive	
  amounts	
  of	
  insight	
  rich	
  data.	
                          •  Includes	
  ADCentricity,	
  CSC	
  and	
  MDC	
  Partners	
  
                                                                                    execu-ves	
  
•  A	
  paradigm	
  shi`	
  has	
  occurred	
  in	
  “when”	
  and	
              •  Consists	
  of	
  a	
  deeper	
  dive	
  on	
  Shopper	
  Connect	
  
  “how”	
  shopper	
  buying	
  decisions	
  are	
  made	
                          as	
  an	
  example	
  of	
  a	
  comprehensive	
  LBM	
  solu-on	
  
  rendering	
  influencing	
  them	
  before	
  they	
  are	
  at	
                •  Contains	
  a	
  discussion	
  of	
  how	
  we	
  recommend	
  
  the	
  shelf	
  cri-cal.	
                                                        clients	
  more	
  forward	
  in	
  this	
  area	
  
•  MarkeJng	
  to	
  shoppers	
  on	
  the	
  path	
  to	
  purchase	
            •  Details	
  
  drives	
  market	
  basket	
  and	
  engagement	
  if	
  the	
                     •  Typically	
  a	
  ½	
  day	
  session	
  
  messaging	
  brings	
  value	
  and	
  relevancy	
  to	
  the	
                    •  Customizable	
  agenda	
  
  loca-on/place	
  of	
  the	
  shopper.	
                                           •  Business	
  focused	
  with	
  technology	
  breakout	
  
•  Incremental	
  retailer	
  revenue	
  can	
  be	
  gained	
  if	
                    session.	
  	
  Outcomes	
  include…	
  
  the	
  retailer’s	
  LBM	
  tool	
  is	
  comprehensive	
  by	
                       •  Understanding	
  the	
  func-onal	
  capabili-es	
  of	
  
  adver-sing	
  vendor	
  brands,	
  offering	
  vendor	
                                  commercially	
  available	
  LBM	
  solu-ons	
  

  contests,	
  providing	
  gamifica-on	
  op-ons,	
  etc.	
                             •  Awareness	
  of	
  business	
  and	
  technology	
  
                                                                                          challenges	
  in	
  loca-on-­‐based	
  deployment	
  
•  LBM	
  represents	
  a	
  point	
  of	
  differenJaJon	
  to	
  a	
                   •  Perspec-ve	
  of	
  	
  the	
  pros/cons	
  of	
  each	
  
  retailer	
  relaJve	
  to	
  the	
  compeJJon	
  in	
  that	
  this	
  is	
             implementa-on	
  op-on	
  
  not	
  found	
  ubiquitously	
  in	
  the	
  marketplace.
     	
  For	
  More	
  Informa-on,	
  Please	
  Contact	
  

Adcentricity	
  CorporaJon	
  
	
  
Doug	
  Woolridge	
  
CEO	
  
24	
  Duncan	
  Street,	
  5th	
  Floor	
  
Toronto,	
  ON	
  M5V	
  2B8	
  
p:	
  1.866.568.3142	
  
m:	
  1.416.357.2722	
  
dwoolridge@adcentricity.com	
  	
  
Computer	
  Sciences	
  CorporaJon	
  
Bill	
  Lunz	
  
Prac-ce	
  Director,	
  Global	
  Business	
  Solu-ons	
  and	
  Services	
  
One	
  Tower	
  Lane,	
  Suite	
  2900	
  
Oakbrook	
  Terrace,	
  IL	
  60181	
  
p:	
  1.630.472.1469	
  
m:	
  1.630.561.1641	
  
wlunz@csc.com	
  	
  
MDC	
  Partners	
  
	
  
Terry	
  Donnelly	
  
Director,	
  Business	
  Development	
  
45	
  Hazelton	
  Avenue	
  
Toronto	
  ON	
  M5R	
  2E3	
  
p:	
  1.416.960.9000	
  
m:	
  1.416.543.4904	
  
tdonnelly@mdc-­‐partners.com	
  
	
  
www.adcentricity.com	
  

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ADCentricity Shopper Connect Presentation

  • 1. The  Future  of  Hyper-­‐local  Df  Loca-on  Starts  Here   The  Power  o igital  Media  Services  
  • 2.    ADCentricity…The  Power  of  Loca-on  Starts  Here   ADCENTRICITY  is  a  loca-on-­‐based  solu-ons  company.   ADCentricity  and  its  partners  provide  a  suite  of  products  and  services  that  drive   consumer  engagement  by  selling  and  delivering  relevant,  contextual  and   targeted  content  to  all  types  of  loca-on-­‐based  digital  media.     Influence  Customers  on  the  Path  to  Purchase  with  Shopper  Connect.  
  • 3.    ADCentricity’s  Shopper  Connect  Partners   •  Global  leader  in  providing  technology-­‐enabled  business   solu-ons  and  services.   •  Support  over  50  percent  of  the  2009  Global  500     General  Merchandise  retailers,  Food  and  Grocery     •  14,000  staff,  $1.2Bn  in  fees,   wholesalers  and  Fashion  brands.     $3Bn  in  media  under   management   •  Innova-on  and  speed-­‐to-­‐market,  enhanced  customer   experience  and  integra-on  of  mobility,  POS  and  loyalty   •  Over  1,100  clients  such  as   programs.   Target,  Sears,  BMW,  Chrysler,   Prada,  MicrosoX,  Gucci,   Budweiser   •  Market-­‐leading  digital  signage  plaMorm   •  Most  award  winning  agency   •  Seamless,  secure,  integrated  and  scalable   network  in  the  world   •  Enterprise-­‐class  resource  planning  and  content  management  plaMorm   •  Over  50%  of  our  revenues  are   •  Uninterrupted  use  in  hospitals,  banks,  airports  and  retailers   from  digital  marke-ng   •  Cloud-­‐based  network  management  and  industry-­‐leading  customer  service   •  75  specialist  agencies  under  one   •  Currently  powering  over  1,000  companies  and  10,000  digital  screens     roof  -­‐  all  best  in  class,  and   be]er  together   “The  LBMA  is  currently  working  with  ADCentricity  and  its  partners  in  North  America  and  Europe  and   is  extremely  excited  about  our  rela-onship  as  they  have  the  vision,  products  and  services  to  deliver.”   -­‐  Asif  Khan,  President  and  Founder,  Loca6on  Based  Marke6ng  Associa6on  
  • 4.    ADCentricity  and  CSC  Partnership   Our  Partnership  is  a  Unique  CombinaJon  of  LocaJon-­‐Aware  Domain   ExperJse,  Retail  Experience  and  Technological  Know-­‐How.   CSC  focuses  on  providing  technology-­‐enabled  business  solu-ons  to  meet   business  challenges   Management  ConsulJng   Systems  IntegraJon   Outsourcing   ADCentricity  sells  and  delivers  relevant,  contextual  and  targeted  content  to   customers  on  all  types  of  loca-on-­‐based  digital  media  along  the  Path  to  Purchase  
  • 5.    MDC  Partners  –  Best  in  Class  Marke-ng  Services  PorMolio   ADVERTISING ADVERTSING   BRANDING BRANDING   DIGITAL DIGITAL   MULTICULTURAL MULTICULTURAL     PUBLIC  RELATIONS   PUBLIC RELATIONS SOCIAL  MEDIA   SOCIAL MEDIA SPORTS  MARKETING   SPORTS MARKETING EXPERIENTIAL  MARKETING   EXPERIENTIAL MARKETING SHOPPER  MARKETING   SHOPPER MARKETING INFLUENCER  M MARKETING INFLUENCER ARKETING       DATA ANALYTICS   DATA   ANANLYTICS CRM CRM   CUSTOMER ENGAGEMENT CUSTOMER  ENGAGEMENT   CONSUMER PROMOTIONS CONSUMER  PROMOTIONS   MARKET  RRESEARCH MARKET ESEARCH   DIRECT MARKETING DIRECT  MARKETING   INNOVATION AND INSIGHTS INNOVATION  AND  INSIGHTS       BRANDED ENTERTAINMENT BRANDED  ENTERTAINMENT   ECOMMERCE ECOMMERCE   MEDIA PLANNING MEDIA  PLANNING   MEDIA  BUYING MEDIA BUYING dotbox
  • 6.    A  Retailer’s  Challenge:    Today’s  Customer   62%     of  shoppers  search  digitally  for   52%     of  adult  phone  owners  used  them   72%     of  tablet  owners  use  them  to   about  half  their  shopping  trips   to  help  make  purchase  decisions   purchase  product  on  a  weekly   in  store   basis   Smart  Phone  Usage   77%  of    viewers   use  another  device  while   they  are  watching  TV   42%  of  grocery   shoppers  refer  to  their     Smartphone  as  a   shopping  list   40%  of  grocery   The  Constantly  Connected  Consumer   shoppers  want  to  store   digital  coupons  in  their   Smartphones   18%     of  consumers  used  a  smartphone   46%      of  consumers  researched  on  a   39%     for  research  and  purchase,  visi-ng   smartphone,  and  went  to  the   of  consumer  decision  making   a  store  to  check  out  the  product   store  to  purchase   was  influenced  by  social  media   Based  on  mul-ple  data  sources  including:  Pew  Research  Center,  1/30/12;  Google/Shopper  Sciences,  ZMOT   Purchase  Path  Studies,  U.S.,  April  2012,;  Google,  The  Mobile  Playbook,  2012;  eMarketer  Digital  Intelligence,   10/20/10    
  • 7.    A  Retailer’s  Challenge:    Today’s  Customer   The  “Constantly  Connected  Customer”  Represents  Value  to  You.       This  is  Because  They  Are…   •  Spending  More  Money  is  typical  of  the  “Constantly  Connected   Customer”  who  spends  on  average  up  to  four  -mes  more  than   their  non-­‐“Constantly  Connected  Customer”  counterpart*   •  Engaging  With  Brands  is  also  an  a]ribute  with  studies  no-ng   that  on  average,  “Constantly  Connected  Customers”  have  a   15%  stronger  rela-onship  with  brands  than  non-­‐digital   shoppers**   •  Sharing  More  Feedback    about  the  retailer,  its  service  and   products  across  social  media,  the  internet  ,  etc.  means  it  is   today’s  “focus  group”   •  CreaJng  a  Stream  Of  Data,  Rich  With  Insights  enables  retailers   the  ability  to  analyze,  predict  and  ul-mately  be]er  meet  the   expecta-ons  of  the  “Constantly  Connected  Customer.”  What   took  weeks  to  learn,  now  takes  minutes   *  Stephanie  Clifford,  “Nordstrom  Links  Online  Inventory  to  Real  World,”  The  New  York  Times,  August  23,  2010.   **  Survey  of  100,000  ques-onnaires  across  hard,  soX,  beverage  and  HBA  goods.  Taly  Weiss,  “Digital  Consumers  Are  Brand   Minded  Targets,”  Trendspoqng  Market  Research,  June  29,  2009.  
  • 8.    Today’s  Customer  and  Loca-on-­‐Based  Marke-ng   LBM  –  while  growing  in  popularity  –  is  an  emerging  field,  providing  a  retailer  with  an   important  point  of  differenJaJon  to  gain  strategic  advantage.   Opportunity   •  Your  and  your  vendors  have  the   same  objec-ve  as  you:  achieve  a   seamless  customer  experience     •  With  Shopper  Connect  you   control  the  technology  needed  to   reach  your  customers  on  their   Path  to  Purchase     •  Your  control  of  this  access  has   inherent  value.    It  represents  an   asset  you  can  leverage  to  drive   incremental  revenue  from   vendors.   •  Addi-onally,  you  have  other   mone-za-on  opportuni-es:   ─ Adver-sing   ─ Promo-on   ─ Games,  Surveys  and  Contests   A  Comprehensive  LBM  SoluJon  like  Shopper  Connect  can  be  MoneJzed.   Vendors  Will  Pay  You  to  Reach  Customers  in  Your  Stores.    
  • 9.    Shopper  Connect:    An  Example  of  Loca-on-­‐Based  Marke-ng   We  have  Created  Shopper  Connect  –  a  Great  LBM  Example   –  in  Response  to  the  Rise  of  the  Constantly  Connected  Customer.   Plan   Build   Maintain   UNLOCK  BUSINESS  VALUE   REALIZE  BUSINESS  VALUE   OPTIMIZE  BUSINESS  VALUE   xxxxxxxxxxxx   xxxxxxxxxxxx   xxxxxxxxxxxx   •  User  Design   •  Assessment,  Vision  &  Strategy   •  Architecture  and  Infrastructure   Workshop   Implementa-on   •  POC  and  Prototype   •  SoXware  Development  and   •  Implementa-on  As-­‐a-­‐Service     •  Business  Case  Development   Modifica-on   [Shared  Technology  PlaMorm,   •  Requirements  Determina-on   •  Tes-ng   Managed  By  CSC]   •  Solu-on  Design   •  Pilot   •  Implementa-on  Upgrades   •  Applica-on  Design   •  Conversion  and  Interface   •  Content  Inser-on   •  Configura-on     Implementa-on   •  Architecture   •  User  Adop-on  Implementa-on     •  Business  Process  Redesign   •  Staged  Rollout  
  • 10.    ADCentral:    Shopper  Connect’s  First  Retailer  PlaMorm   Use  ADCentral  to  reach  the  “Constantly  Connected  Customer”   through  ”Out  of  Home”    locaJon-­‐based  digital  media.   •  Drive  store  revenue,  promoJonal  effecJveness  and   shopper  engagement  by  reinforcing  print,  radio  and   television  media  messaging  via  “Out  of  Home”  loca-on-­‐ Location-Based Digital Media based  digital  media   •  Create  locaJon  relevant  markeJng  messaging  that  will   resonate  with  customers  due  to  “who  they  are”  and   In-­‐Store  Digital   Digital  Place   In-­‐Window  Digital   “where  they  are”  on  the  Path  to  Purchase   Screens   Based  Screens   Interac-ve   •  Target  your  markeJng  messages  based  on  consumer   shopping  and  buying  behavior  using  psychographic  data   from  Nielsen,  Polk,  Simmons,  Environics  Analy-cs  and   more   In-­‐Store  Radio   Mobile  Shopping   Digital  Projec-on   Applica-ons   •  Distribute  targeted  messages  to  a  network  of  over   250,000  loca-on-­‐based  digital  media  screens,  by   customer  segment,  venue  and/or  day  part,  to  drive   customers  to  retail  loca-ons   Bluetooth   Wi-­‐Fi   •  Analyze  and  report  on  customer  response  to  further   messaging  and  increasing  response rate
  • 11.    ADMobile:    Shopper  Connect’s  Second  Retailer  PlaMorm   Use  ADMobile  to  drive  customer  purchases  with  targeted  informaJon  and  promoJons.   •  Recommend  up-­‐sell  and  cross  sell  opportuni-es   enhancing  basket  size     •  Display  promo-onal  offers  to  ease  inventory  issues,   increase  customer  sa-sfac-on  and  drive  basket  size   •  Sync  with  your  loyalty  card  data  to  further  engage  and   develop  your  best  customers   •  Offer  contests  and  promo-ons  increasing  brand   engagement     •  Announce  new  product  arrivals  to  drive  customer  trial   •  Provide  store  maps  to  facilitate  shopping,  increase   customer  sa-sfac-on,  and  track  shopping  pa]erns   •  Issue  recall  alerts  protec-ng  the  customer  base  and   increasing  a  consumer  sense  of  trust  in  the  retailer  
  • 12.    FirmChannel:    Shopper  Connect’s  Third  Retailer  PlaMorm   Use  FirmChannel  to  drive  customer  purchases  with  interacJve  digital  signage.   •  Increase  sales  and  customer  experience  with  a  chain-­‐ wide,  in-­‐store  digital  signage  network     •  A]ract  and  influence  consumers  right  at  the  “Point   Run  playlist  of  Flash,     Videos,  Jpegs…   Region,  6me,  or     site-­‐specific  promo6ons   of  Purchase”   •  Reduce  prin-ng  and  delivery  costs  from  paper   signage   •  Create  and  schedule  playlists  for  specific  market  and   store  demographics   •  Train  sales  associates  during  store  off-­‐hours   •  Unique  interac-ve  digital  signage  offerings  include:   –  RFID  triggered  interac-ve  display   –  Social  media  outlets  and  RSS  feeds   Run  real-­‐6me  RSS   fees;  XML-­‐based   Mul6ple  zone    layouts  available   –  Gesture  interac-ve  display   link  to  other  sources     –  Real-­‐-me  facial  recogni-on  
  • 13. Shopper  Connect  Retailer  PlaMorms                ADCentral   Loca-on-­‐based   digital   media   management   plaMorm   to   plan,   target,  create,  deliver  and  report  on  any  type  of  loca-on-­‐based   digital  media.   ADMobile   Loca-on-­‐based  mobile  shopping  plaMorm,  including  marke-ng   content   management,   loca-on   services,   mobile   interfaces,   shopping  tools,  mobile  payment,  analy-cs  and  repor-ng.   FirmChannel   Cloud-­‐based   digital   signage   plaMorm   to   manage   a   network   of   digital  assets,  and  plan,  create,  deliver  and  measure  content  to   an   interac-ve   digital   signage   network,   using   a   web-­‐based   interface.  
  • 14. Summary  and  Next  Step   As  a  Next  Step,  we  propose  an  LBM  InnovaJon  Session.   LBM  InnovaJon  Session   •  The  Constantly  Connected  Customer  (CCC)   represents  value  to  retailers  in  spending,   •  Engages  the  LBMA  for  a  presenta-on  of  current   trends  in  Loca-on-­‐Based  Marke-ng   engaging  with  retailers  on  social  media,  crea-ng   massive  amounts  of  insight  rich  data.   •  Includes  ADCentricity,  CSC  and  MDC  Partners   execu-ves   •  A  paradigm  shi`  has  occurred  in  “when”  and   •  Consists  of  a  deeper  dive  on  Shopper  Connect   “how”  shopper  buying  decisions  are  made   as  an  example  of  a  comprehensive  LBM  solu-on   rendering  influencing  them  before  they  are  at   •  Contains  a  discussion  of  how  we  recommend   the  shelf  cri-cal.   clients  more  forward  in  this  area   •  MarkeJng  to  shoppers  on  the  path  to  purchase   •  Details   drives  market  basket  and  engagement  if  the   •  Typically  a  ½  day  session   messaging  brings  value  and  relevancy  to  the   •  Customizable  agenda   loca-on/place  of  the  shopper.   •  Business  focused  with  technology  breakout   •  Incremental  retailer  revenue  can  be  gained  if   session.    Outcomes  include…   the  retailer’s  LBM  tool  is  comprehensive  by   •  Understanding  the  func-onal  capabili-es  of   adver-sing  vendor  brands,  offering  vendor   commercially  available  LBM  solu-ons   contests,  providing  gamifica-on  op-ons,  etc.   •  Awareness  of  business  and  technology   challenges  in  loca-on-­‐based  deployment   •  LBM  represents  a  point  of  differenJaJon  to  a   •  Perspec-ve  of    the  pros/cons  of  each   retailer  relaJve  to  the  compeJJon  in  that  this  is   implementa-on  op-on   not  found  ubiquitously  in  the  marketplace.
  • 15.    For  More  Informa-on,  Please  Contact   Adcentricity  CorporaJon     Doug  Woolridge   CEO   24  Duncan  Street,  5th  Floor   Toronto,  ON  M5V  2B8   p:  1.866.568.3142   m:  1.416.357.2722   dwoolridge@adcentricity.com     Computer  Sciences  CorporaJon   Bill  Lunz   Prac-ce  Director,  Global  Business  Solu-ons  and  Services   One  Tower  Lane,  Suite  2900   Oakbrook  Terrace,  IL  60181   p:  1.630.472.1469   m:  1.630.561.1641   wlunz@csc.com     MDC  Partners     Terry  Donnelly   Director,  Business  Development   45  Hazelton  Avenue   Toronto  ON  M5R  2E3   p:  1.416.960.9000   m:  1.416.543.4904   tdonnelly@mdc-­‐partners.com