2. Knowing what’s hot A key aspect of Ptarmigan Bell Pottinger’s online strategy for the Leeds Corn Exchange was to increase the Twitter and Facebook audience and to position the Corn Exchange as the heart of cultural activity in the city. Thorough research was undertaken to identify key bloggers, tweeters and forums. From this research the team established what were the hottest topics and events in Leeds. An event called Bettakultcha was chosen as a growing cultural event that could provide the perfect platform for the Corn Exchange to grow its online audience.