Bonus Slides for Developing EI

1. Emotional Intelligence
Presented by:
Kelly Alcorn, CT, CCP
All copyrighted slides removed

2. Activity
Form three teams and complete
the word search!

3. Why a Word Search?
• Communication skills
• Listening skills
• Organization skills
• Cooperation

4. Emotional Intelligence Page 1
Timeline
1960’s Harper’s Magazine
1980’s Howard Gardner’s Frames of Mind:
The Theory or Multiple Intelligences
1995 Daniel Goleman’s Emotional
Intelligence: Why It Can Matter More Than
IQ
2012 Emotional Intelligence 2.0

5. Today’s Workplace Page 2

6. Today’s Workplace Page 2
• What skills & abilities are needed to be
successful here?

7. Take a Look in the Mirror Page 2

8. Emotional Intelligence (EI) Page 4
What is it?

9. Emotional Intelligence (EI) Page 4
The capacity for recognizing our own
feelings and those of others, for motivating
ourselves, and for managing emotions well
in ourselves and in our relationships.
Daniel Goleman
“Working with Emotional Intelligence”

10. Let’s see what more Daniel has
to share….
Lights, Camera…ACTION!
http://ht.ly/anqmf

11. Emotional Intelligence 2.0
by Travis Bradberry, Jean Greaves and
Patrick Lencioni

12. Key Characteristics of EI Page 4
Personal
Self Self
Competence Awareness Management
Social Relationship
Social Awareness Management
Competence

13. Personal Communication Styles
Task Focus
Thinker (I/T) Director (E/T)
Passive Aggressive
Slower Pace Faster Pace
Indirect Direct
Relater (I/F) Socializer (E/F)
People Focused
Relationship Focused

14. EQ Qualities of Leaders
• Empathy
• Adaptability
• Persuasiveness
**Leaders know themselves.

15. Leaders
• maintain emotional balance
• listen
• fact find
• persuade
• lead

16. Self-Confidence of Leader
There is a quality of self-confidence a
leader possesses that enlists trust from
those they lead.
The number one thing a leader needs to
posses to be truly a leader is the trust of
the team.
A leader can ask for great contributions
from a team only to the degree that there
is credibility.

17. Credibility & Trustworthy
To be deemed trustworthy, is an important
characteristic of a person who possesses
and exhibits EQ.
Credibility is an incredibly hard leadership
trait to possess. It cannot be taught. It
must be learned and earned.

18. Beliefs Effect Our Assumptions
• Ourselves
• About others in the world
• About how we expect things to be

19. Beliefs Are Our Reality
• how we think things are
• what we think is true
• what we expect as a likely consequence that will
follow from our behavior
**What we create through our thoughts is a belief system
and that ultimately determines success in life.

20. Beliefs Can Be
• Constructive or rational beliefs
• Destructive or irrational beliefs
Much of what we view as right or wrong,
good or bad, is inherited from our family and
our social group.
Our belief system strongly influences our
reactions to people and events in our lives.

21. Six Core Emotions
1. Anger
2. Fear
3. Disgust
4. Happiness
5. Sadness
6. Surprise

22. Expanded Dimensions of Emotions
Amusement Guilt
Contempt Relief
Contentment Satisfaction
Embarrassment Sensory pleasure
Excitement Shame
Pride of achievement

23. Limbic System
The limbic system:
• The not-conscious part of the brain where all of your
beliefs and habits are stored
• Controls your feelings and heavily influences your
behavior
• Interprets sensory information and dispatches it to
the cortex

24. Cortex
The conscious center of the brain that
hears what you are thinking and can
intellectually control behavior for
processing.
The limbic sets the emotional tone of the
information before it reaches the cortex.

25. Rational / Irrational Beliefs
Rational beliefs:
positive, constructive and adaptive
Irrational beliefs:
lead to negative emotions like anxiety, anger,
and depression

26. Attitude
Attitude
is the mental state that you have while
carrying out your actions.
It is the way you view the world around you
and choose to see it, either positively or
negatively.

27. Ability
Ability
is the quality of being able to perform; a
quality that permits or facilitates
achievement or accomplishment.
It is how highly skilled you are. Much of
this is genetically predetermined in IQ or
physical ability.

28. Motivation
Motivation
is the level at which you are able to find “a
reason to act.”
This is the internal drive that you find that
enable you to exercise your abilities.

29. Motivation Comes from Within
Motivation is an internal force that drives
individuals to act to achieve a specific goal.
Two people listen to the same inspirational
audio
-- one person is motivated to act, the other is
not.

30. Motivation and Goals
We attain emotional intelligence by
managing negative emotions and
attaining our goals.

31. Maslow’s Hierarchy of Needs
1. Biological and Physiological Needs
2. Safety Needs
3. Belonginess and Love Needs
4. Esteem Needs
5. Cognitive Needs
6. Aesthetic Needs
7. Self-Actualization Needs
8. Transcendence Needs

32. The Law of Attraction
“Whatever we think about, we bring about.”
The Law of Attraction is considered by
many to be the most important law of all in
explaining both success and failure.

33. Pessimism
Such perceptions are associated with:
• high stress factor
• a predisposition to depression
• low self esteem
• poor self confidence
• wide variety of health risks

34. Pessimism
Perceptions of helplessness and poor coping
were associated with the inability to attribute
any real meaning or purpose to a problem
situation.

35. Using Positive Illusion
• Acknowledge the negative feelings respectfully as
signposts of negative thinking
• Focus your energies on a positive substitute
• Use your creativity (imagination) to rehearse a
more productive line of thinking
• Dwell on the positives in your life

36. GOAL SETTING
“The world cares very little what a man or
woman knows; it is what a man or woman is
able to do that counts.”
Booker T. Washington
Goal Setting Gives Us Purpose!
Self motivation + positive attitude =
SUCCESS

37. Goal Setting Is A Powerful Way to
Motivate People!
“If you think you can do a
thing or think you can't do a
thing, you're right.”
Henry Ford

38. SMART Goals
Specific
Measurable
Achievable
Realistic
Time-bound

39. Tips for Establishing Rapport
• Possessing a desire for a better relationship
• Continuously learning about human behavior
• Individualize interaction
• Adjust your communication style to the other persons’
• Let them know you want to work with them effectively
• Express your knowledge and understanding of them as a
person
• Be truthful
• Establish trust

40. Establish Trust
• Mirroring--reflecting another person’s
communication style back to them in a positive
way. Mirror don’t mimic!
• Self-awareness
• Self-control
• Motivation: desire to show empathy
• Communication skills
• Listening

41. Effective Communication
Face-to-Face Telephone
Body Language 55% 0%
Tone 38% 87%
Words 7% 13%
Total 100% 100%

42. Listening
Staying Focused is keeping your full
attention centered on the speaker.
Capturing the Message is understanding,
completely and accurately, the speaker’s
message.
Helping the Speaker involves paying
attention and giving supportive feedback.

43. Body Language
NONVERBAL BEHAVIOR INTERPRETATION
Arms crossed on chest Defensive, cold or comfortable
Fist clinched Angry, stressed
Excessive blinking Lying
Hands on hips Impatience
Tapping or drumming fingers Impatience
Pinching bridge of nose, eyes Negative evaluation
closed
Open palm Sincerity, openness

44. Body Language
NONVERBAL BEHAVIOR INTERPRETATION
Consistent eye contact Confident, honest
Rubbing the eyes Doubt, disbelief
Hand to cheek Evaluation, thinking
Touching, slightly rubbing nose Rejection, doubt, lying
Head resting in hand, eyes Boredom
downcast
Patting/playing with hair Lack of self-confidence, insecurity

45. Bonus
Executive Intelligence
What All Great Leaders Have
By Justin Menkes
www.HR.com

46. Bonus-Executive Intelligence
Getting Tasks Done:
Ability to evaluate data
Define problems & determine
obstacles
Deliver sensible solutions
Working effectively with & through
others
Evaluating & adapting own behavior

47. Fun Homework
Our friends at The Office
demonstrate EI
http://ht.ly/ano5E

48. Remember:
Progress Not Perfection
Enjoy the Journey!!!