1. Colt Global City Reach Programme
Optional subtitle
Presenter’s Name
© 2010 Colt Technology Services Group Limited. All rights reserved

2. Agenda
1 Challenges for global business
2 Colt‟s Global City Reach programme
3 Colt Global City Reach services
4 USA proposition
5 CEE proposition
6 The Colt advantage
2

3. Challenges for global
business
© 2010 Colt Technology Services Group Limited. All rights reserved
1

4. Challenges facing global businesses
Engaging employees
Risk Mitigation Flexibility Capital shortage
Cost Reduction
Business Transformation Security
Revenue growth Scalable services
Skills shortage Innovation
Reduce carbon emissions
Improving business processes
Vendor management
4

5. Meeting the challenge
Business objective: Potential technology strategies:
Business efficiency Vendor rationalisation
IT Optimisation Converged networks
Cost reductions and Outsourcing non-core
revenue growth activities
5

6. Colt’s Global City Reach
programme
© 2010 Colt Technology Services Group Limited. All rights reserved
2

7. Leading European service provider with
global reach
Central and Eastern
USA Asia
Europe
Colt-grade Ethernet to Boston, Colt-grade Ethernet to Vienna Colt is also progressing with a
Chicago, New York and Newark Prague, Bratislava, Bucharest, business case to deliver
Budapest, and Warsaw connectivity options in Asia
Wavelength Services to Prague, (Timelines for this phase of the
Colt Link services to Boston, project are TBC)
Vienna, Dresden and Bratislava
Chicago, New York and
Newark Colt IP VPN to Prague,
Bratislava, Bucharest, Budapest,
and Warsaw
7

8. Europe’s leading information delivery platform
8

9. Colt European latency (1Gbps - 10Gbps services)
Copenhagen
Amsterdam
Stockholm
Barcelona
Frankfurt
Brussels
London
Madrid
Milan
Paris
Barcelona 13.44
Brussels 1.54 11.79
Copenhagen 6.08 19.10 7.62
Frankfurt 3.25 12.49 4.79 6.61
London 3.93 12.77 2.39 9.94 4.22
Madrid 14.29 4.19 12.64 20.24 14.63 13.41
Milan 8.31 7.59 9.01 11.67 5.06 9.28 16.09
Paris 4.23 9.29 2.58 11.31 4.70 3.48 9.93 6.43
Stockholm 10.13 23.15 11.67 4.05 10.66 13.99 24.29 15.72 15.36
Zurich 6.59 9.15 8.13 9.95 3.34 7.54 13.34 1.72 4.71 14.00
• Above figures are Colt PoP to Colt PoP
• Figures only apply to 1/2.5/10Gbps routed across Infinera platform
• Metro latency excluded
9

10. Colt’s Global City Reach programme
Platform requirements
Solution Design
Partner Integration
Service Experience
Focus on what is important for enterprise customers
10

11. Solutions design
To provide high specification connectivity, guaranteeing...

• Low latency

• Diversity

• Resilience

• Layer 2 Security
Features available globally:
Large Frame support
Ability to connect at least 1,000 MACs directly
VLAN transparency
Class of Service
11

12. Partner integration
82
Existing Partner network
No of Partners
• 80+ Partners with Ethernet capabilities 70
• 21+ Countries – each with language and 60
regulatory requirements
45
• End-to-end service agreements
• Technical validation of Partner service
20
'06 '07 '08 '09 '10
Colt has several years of experience in integrating partner networks
into a single end-to-end service
12

13. Service experience
Service Level Agreement (SLA) SLA
Contract
Colt Online – Customer portal* Web 2.0
All
customers
Colt Customer Service Centre (CSC) Phone & Email
Customer feedback programmes Questionnaire
Colt Converged Service Teams Multi-service/vendor
Optional
Colt Service Management Service Manager services
Colt Direct Network Assurance (DNA) Tech-to-tech
* Includes online performance reporting
13

14. USA Proposition
© 2010 Colt Technology Services Group Limited. All rights reserved
4

15. Features available on USA routes
Colt has selected transatlantic routes with low latencies; where linked with our
Low Latency
European network the proposition strengthens further
The option to avoid New York and/or London, and the ability to route via Boston
Diversity
for fastest route to London, or via Newark to Paris and beyond
Both worker and protect paths are fixed, giving predictable latency figures. The
Fixed Routing
protect paths have similar latencies to the worker paths (6% maximum variance)
Colt will monitor circuits end-to-end and have dedicated teams for service
Service Levels
delivery and service assurance. Target lead time from 20 days
As well as point-to-point circuits, Colt‟s Hub and Spoke and E-PN services will
Topologies
be available
Enhanced In addition to each transatlantic cable being protected, enhanced resilience
Resilience options available (GOLD and PLATINUM)
Colt Ethernet A guaranteed specification end-to-end. Large frame support, VLAN
features transparency, Ethernet protocol transparency, Class of Service
15

16. Colt transatlantic latency
New York Chicago Boston
London 33.17 41.33 37.10
Paris 36.30 44.46 40.90
Frankfurt 37.39 45.55 41.32
Amsterdam 37.17 45.33 41.10
Brussels 35.57 43.73 39.50
Madrid 46.90 55.06 51.10
Rome 47.77 55.93 51.70
London
Copenhagen 46.17 54.33 50.10
50.57 58.73 54.50 4.22
Stockholm
Zurich 41.37 49.53 45.30
Frankfurt
Latency figures are maximum „PoP to PoP‟ values using
1Gb services, 64 byte frames and shortest routes Paris
Latency (ms) 37.1 36.1 37.0
33.17
Boston
Chicago
8.45 8.2
New York
Newark
16

17. LDN Route details
Route Capacity Latency Supplier Cable
Boston – London (KJC) 2.5Gb 37.1 Hibernia HATL (North)
Protected by 2.5Gb 42.9 Hibernia HATL (South)
New York – London (KJC) 10Gb 33.17 Global Crossing AC-1
Protected by 10Gb 34.0 FLAG FA-1 (North)
Newark – London (PBP) 10Gb 36.1 VSNL TGN (North)
Protected by 10Gb 40.0 Hibernia HATL (South)
Newark – Paris (MKF) 10Gb 36.0 Apollo Apollo (South)
Protected by 10Gb 39.0 Flag FA-1 (South)
New York - Newark 10Gb 1.0 Hibernia Domestic
Protected by 10Gb 1.0 Level3 Domestic
New York – Chicago 2.5Gb 8.2 CFN Domestic
Protected by 2.5Gb 8.45 Level 3 Domestic
17

18. Colt Partners in the USA
• NNIs with wide range of partners
• Customer choice of connection
• Direct routes to the hub
© 2010 Google Map Data
• NNIs with wide range of partners
• Customer choice of connection
• Direct routes to the hub
18

19. Ethernet demarcation device benefits
Provides end-to-end monitoring right up to the customer‟s equipment using
Availability standards-based Ethernet OAM, enabling improvement to service availability
Low-level end-to-end diagnostic capabilities drive improved TTR and fault
TTR management SLA
Improved service delivery SLA with reduced site visits through single-ended
Installation commissioning via remote loop-back capability
Enhanced Support of performance reporting, flexible interface options, Class of Service,
features jumbo frame for both on-net/off-net
Sophisticated traffic-shaping and rate-limiting capabilities can support service
Upgrades features such as rapid bandwidth upgrade where OLO tail capacity is available
Native Ethernet and Fibre but also „legacy-but-ubiquitous‟ E1/E3 – these are
Access also the only regulated services in some countries
19

20. Central & Eastern Europe
Proposition
© 2010 Colt Technology Services Group Limited. All rights reserved
5

21. Features available on CEE routes
Colt has selected Central and Eastern European routes with low latencies;
Low Latency
where linked with our European network strengthens further the proposition
Built in meshed rings to compliment the existing network and provide diversity
Diversity
and separacy.
Both the worker and protect paths are fixed for customers, giving predictable
Fixed Routing
latency figures. The Protect paths have similar latencies to the worker paths
Colt will monitor circuits end-to-end and have dedicated teams for service
Service Levels
delivery and service assurance. Target lead time from 35 days
As well as Point-to-point circuits, Colt‟s Hub and Spoke and E-PN services will
Topologies
be available
Enhanced In addition to each Central and Eastern Europe cable being protected, enhanced
Resilience resilience options available (GOLD and PLATINUM).
Colt Ethernet A product with a guaranteed specification end-to-end. Large Frame support,
features VLAN transparency, Ethernet protocol transparent, Class of Service
21

22. Central and Eastern Europe latency
Indicative latency on short worker path:
Route Indicative Latency Route Indicative Latency
Berlin to Warsaw 4.3ms Munich to Vienna 2.9ms
Bratislava to Budapest 1.75ms Vienna to Prague 2.5ms
Budapest to Bucharest 6.0ms Prague to Dresden 1.71ms
Bucharest to Vienna 7.5ms Dresden to Munich 6.67ms
Dresden to Berlin 1.63ms
4.3
Berlin
Warsaw
1.63
Dresden 6.1
5.45 1.71
Prague Colt Infinera LDN
Colt Leased Backbone Network (MSP)
2.5
Bratislava Existing Colt PoP
Munich Vienna New / enhanced Colt PoP
2.9 1.75
Budapest
7.5 6.0
Bucharest
22

23. Colt partners in central and eastern Europe
• Insert bullet point
• Insert bullet point
• Insert bullet point
© 2010 Google Map Data
• NNIs with wide range of partners
• Customer choice of connection
• Direct routes to the hub
23

24. Colt Global City Reach
services
© 2010 Colt Technology Services Group Limited. All rights reserved
3

25. Global City Reach portfolio
1 Colt-Grade Ethernet
2 Colt IP VPN
3 Colt Wavelength Services
4 Colt Link
25

26. Global City Reach services by city
GCR USA GCR Central & Eastern Europe
Bucharest
Bratislava
Budapest
New York
Chicago
Warsaw
Newark
Boston
Prague
Colt-grade Ethernet         
IP VPN     
Wavelength Services  
Colt Link    
26

27. 1. Colt-grade Ethernet
Colt LANLink Colt LANLink
Product Colt E-PN
Point-to-Point Hub and Spoke
Topology Point-to-Point Hub and Spoke Any-to-Any
Hub: 100Mbps/1Gbps
Bandwidth 10Mbps - 10Gbps 10Mbps – 1Gbps
Spoke: 10-600Mbps
Centralised organisations,
Replacement for leased Decentralised organisations
Scenario replacement for ATM / Frame
lines with significant inter site traffic
Relay
Product Managed Service
Proactive management; online performance monitoring; managed and unmanaged
switches and routers can be combined with any Colt data service
Available in the USA, Central and Eastern Europe
27

28. End-to-end service management
Customer Customer
LAN LAN
Colt
Network Colt or
Colt
CPE Operations partner CPE
network
Colt Centre network Colt
Demarcation (NOC) Demarcation
point point
Fully managed end-to-end network
28

29. Layer 2 security
Customer A Customer A
Separate transmission paths
for each customer
Customer B Customer B
Customer C Customer C
• Colt Ethernet delivered over MSP or SDH*
• Not a shared packet network
• Security equivalent to leased lines
• Protection against MAC spoofing and passive monitoring
* MSP is the underlying infrastructure for CEE cities only
29

30. Ethernet over MSP: Customer benefits
Feature Benefit
Ethernet delivery, Simple and easy
2Mbps -1Gbps to upgrade
Single box delivers Less space, less power
multiple services
Dual homing Enhanced resilience
as standard
Improved application
Lower latency performance
30

31. Colt Multi-Service Platform (MSP)
Customer site
Ethernet networking
VoIP Services
Internet Access
Managed Server
Managed Storage and Backup
• Single access box IP VPN
• Up to 16 ports Managed Messaging
• Ethernet transport
• 2Mbps to 1Gbps
31

32. Colt-grade Ethernet service features
Topology Point-to-point, hub and spoke, any-to-any
Bandwidth Granular bandwidth: 2Mbps - 10Gbps
Access type Fibre, SDH, DSL, EFM
Geographic reach Metro, National, International
Interface 10/100/1000BASE-T, 1000BASE-SX/LX, 10GBASE-SR/LR/ER
Managed services Integrated Internet Access, Managed CPE, Unmanaged CPE
Class of Service Minimum of 2
Resilience Protected, Gold, Platinum (99.999% availability)
Multi-port access, transparent services, network performance
Other
reporting
32

33. Colt-grade Ethernet – Customer Benefits
Cost
Flexibility
1 Simplification
2
3
More flexible than leased Pay only for the One technology across
lines - granular bandwidth bandwidth you need your IT infrastructure
Bandwidth can be Ethernet equipment costs Seamless interface
upgraded on demand less
One supplier and a single
Rapid deployment of new end-to-end SLA
sites and distributed
applications
Rapid moves & changes
33

34. 2. Colt IP VPN
A shared backbone:
• Lower cost
• Increased flexibility
• Scales to hundreds of sites Colt
• Fully managed solution IP VPN
Colt IP VPN provides the security
and service guarantees of a dedicated network
34

35. Colt IP VPN service features
Bandwidth 64kbps - 1Gbps
Number of sites Very scalable
Topology Any-to-any, hub and spoke
Access types Fibre, leased line, all DSL types, EFM, 3G, WiFi and Dial
Security Logically separated by Label Switch Paths (LSPs)
Class of Service 5
Network Management WAN managed by Colt
CPE Routers Colt managed CPE routers
Features Feature rich
Cost Shared backbone provides cost efficiencies
Protocols IP
Service features based on Colt IP VPN Plus
35

36. Colt IP VPN – Customer benefits
High Enhance the resilience of your network with a broad range of value
availability added features, with up to 99.99% availability
Network MPLS network provides the security and service guarantees of a
security dedicated network, to meet all compliance regulations
Quality of Industry leading SLAs backed by compensation packages, from a
Service company with award-winning customer service
The most extended coverage in Western Europe and a choice of
Scalability
cost-effective access mechanisms
Ease of Single provider with end-to-end service management, including
management connections via partner networks
36

37. 3. Colt Wavelength Services
London Vienna
Colt
Wavelength
What is a Colt Wavelength service?
• Unprotected high capacity SDH service between two customer locations
• Metro, National or International coverage
• 2.5Gbps & 10Gbps
• 10Gbps Ethernet (“LAN PHY”) provided under LANLink portfolio
37

38. Colt Wavelength service features
• Metro networks in 34 cities
Network
• High capacity Long Distance Network reaching 42 cities
• 2.5Gbps (STM-16/OC48)
Bandwidth
• 10Gbps (STM-64/OC-192)
• Extended Fibre (via Colt or third party fibre)
Access type • Active Tail (metro WDM)
• Third party wavelengths
Geographic reach • Metro, National, International
Interfaces • 1310nm or 1550nm
• Diverse long distance & metro fibre
Diverse Routing • Diverse equipment at all sites
• Choice of route available on request
• 2.5Gbps & 10Gbps Wavelengths available as protected services
Other • 10Gbps Ethernet (WANPHY): compatible with 10Gbps Wavelength
• 10Gbps Ethernet (LAN PHY): provided under LANLink portfolio
38

39. Colt Wavelength customer benefits
Feature Benefit
…very high speed links
Ultra high capacity available across Europe
16,000 retail buildings and ...connectivity where you
over 250 carrier hotels need it
Flexible solutions ...you define the circuit routes
...increased reliability,
Redundant architecture circuit diversity
Award-winning service …excellent customer service
assurance
Strong technology ...future proof path to new
roadmap services (e.g. 100Gbps)
39

40. 4. Colt Link
Better value compared to traditional PTT solutions
Better value delivered through:
• Higher quality service
• Speedy service delivery
• In-service quality means that high availability achieved Customer
• Service assurance through stringent SLAs Site A
• Recognised world-class customer service
SDH
Ring
Colt NMC
Management Centre Customer
Site B
40

41. Colt Link service features
1920kbps, 1984kbps, 2Mbps, 34Mbps, 45Mbps. STM-1, STM-
Bandwidth
4, STM-16 (uncontended)
Topology Point-to-point and point-to-multipoint
Geographical Scope Metro, National and International
Security Maximum security provided via dedicated links
Available On-Net via COLT fibre and COLT SDSL
Availability Available Off-Net via local PTT (e.g. BT) and other access
providers - COLT has relationships with over 120 carriers.
Available also via wholesale DSL (wDSL)
CPE Range of interfaces / connectors supported
Technology Tried and trusted SDH and DWDM technology
41

42. Colt Link – Customer benefits
High Our networks use the latest SDH and DWDM technologies which are extremely
reliable, with a target availability of 99.95% where the circuit is provided end to
reliability end by Colt
Quality &
Colt offers an industry-leading SLA with Colt Link circuits covering service
service delivery, service availability and fault resolution.
guaranteed
Cost effective Charges for Colt Link solutions are extremely competitive and designed to
solutions provide cost savings against similar solutions from alternative carriers
Outstanding With Colt‟s award-winning customer service operations, customers can be
customer assured that their Colt Link service will be delivered on time and repaired
service rapidly if faults should occur
42

43. The Colt Advantage
© 2010 Colt Technology Services Group Limited. All rights reserved
6

44. Market leading information delivery platform
Networks:
• 25,000km of owned and operated fibre network in 13 countries
• Reaching 16,000 buildings in 13 countries over 100 cities
• Extended reach into 6 additional countries (9 cities) around the globe
through Global City Reach
IT Infrastructure & Services:
• 19 owned and operated data centres
• 23,000m2 of hosting space
• Industry leading cloud-based services
Expertise:
• 250 consultancy professionals
44

45. Service Provider of Service Provider of
Award-winning services the Year
Best Service
the Year
Best Business
2001-2004 WCA for Best Portfolio Ethernet Service
Customer Care
2004 2005 2006 2007 2008 2009 2010
2005 WCA for Best Strongest Best Regional Operator
Regional Operator Ethernet
product
portfolio
2006 WCA for Best Brand Service Provider of the
Year – Best Product
Portfolio
International Optical
Service Innovation
45

46. The Forrester Wave
The Forrester Wave™: European WAN Services, Q2 2010
Risky Strong
bets performers
Contenders Leaders
Strong
Verizon
Orange Business Services
BT Global Services
Colt “Colt is a pioneer in Europe
T-Systems
AT&T and will particularly appeal to
KPN
Interoute customers with demanding
Telefónica
Global Crossing
network requirements.”
Reliance
Current Globalcom Easynet
offering
Market presence
Weak
Phil Sayer, Principal Analyst
Weak Strategy Strong Forrester Research
46

47. Success with Enterprise customers
% of Colt Enterprise customers* with Ethernet WAN services and solutions
81% 82%
73% Increasing customer
68% demand for Colt Ethernet
59% Services in major financial
cities outside of Europe
51%
40%
2003 2004 2005 2006 2007 2008 2009 2010
*Colt top 500 customers
47

48. Proven track record
• Track record of success with Enterprise customers
• World class Ethernet portfolio
• Award-winning service levels
• End-to-end service management Demanding customers trust Colt...
20 European stock exchanges
World‟s largest 25 financial services
companies
67% of the top 100 European banks
24 of the top 25 European hedge funds
Largest 5 providers of market data
Largest accredited SWIFT network-
provider, with 750 European clients
Over 1,000 financial services institutions
48

49. Thank you
presenters.name@colt.net
www.colt.net
© 2010 Colt Technology Services Group Limited. All rights reserved