1. The Key Role of Business Analysis in Project Success and Achieving Business Value Alan McSweeney

7. Weaknesses in Business Analysis Capabilities and Competencies at the Root of Many Project Failures Business Needs Not Met Opportunities Lost Investment Wasted Inadequate Business Case, Undefined Problem/Need Business Benefits Not Measured Poor Analysis Practices Business Requirements Not Captured Poor Requirements Poor Strategic Alignment Poor Focus on Business Needs Inadequate Resource Allocation and Prioritisation Inadequate Business Involvement Poor Solution Design Inadequately Explored Solution Options Solution Design Not Aligned to Business Needs Large Project, Complex, Difficult Changes and Processes Large Project Team and Multiple Stakeholders Size/Capacity/Complexity Uncertainly/ Ambiguity Unproven Technology Dynamic, Changing Environment

8. Analysis-Related Causes of Failures Business Needs Not Met Opportunities Lost Investment Wasted Inadequate Business Case, Undefined Problem/Need Business Benefits Not Measured Poor Analysis Practices Business Requirements Not Captured Poor Requirements Poor Strategic Alignment Poor Focus on Business Needs Inadequate Resource Allocation and Prioritisation Inadequate Business Involvement Poor Solution Design Inadequately Explored Solution Options Solution Design Not Aligned to Business Needs Large Project, Complex, Difficult Changes and Processes Large Project Team and Multiple Stakeholders Size/Capacity/Complexity Uncertainly/ Ambiguity Unproven Technology Dynamic, Changing Environment

10. Business Analysis Role Key Skills and Abilities Business Analysis Role Skills and Abilities Business Analysis Role-Specific Performance Competencies Personal Underlying Competencies and Characteristics Techniques and Tools Experience and Skills

11. What Makes a Good Business Analyst and Business Analysis Function? Business Analysis Role Skills and Abilities Business Analysis Role-Specific Performance Competencies Personal Underlying Competencies and Characteristics Techniques and Tools Experience and Skills Business Analysis Planning and Monitoring Requirements and Information Elicitation Requirements Analysis Requirements Management and Communication Enterprise Analysis Solution Assessment and Validation

12. Business Analysis Key Skills Business Analysis Role Skills and Abilities Business Analysis Role-Specific Performance Competencies Personal Underlying Competencies and Characteristics Techniques and Tools Experience and Skills Analytical Thinking and Problem Solving Organisation and Trust Business, Industry and Organisation Knowledge Communication Skills Facilitation, Negotiation, Leadership, Influencing and Teamwork Analysis Tools

13. Business Analysis Key Skills Business Analysis Role Skills and Abilities Business Analysis Role-Specific Performance Competencies Personal Underlying Competencies and Characteristics Techniques and Tools Experience and Skills Data and Process Modelling Interviewing Functional and Non-functional Requirements Analysis Requirements Workshops Vendor and Software Assessment Metrics and Key Performance Indicators Prototyping Acceptance and Evaluation Criteria Definition

17. Maximising Solution Value Throughout Lifecycle Good Analysis and Design Poor or Inadequate Analysis and Design Good Solution Delivery Poor Solution Delivery Good Solution Delivery Poor Solution Delivery Good Analysis and Design Followed by Poor Solution Delivery is Better Than Poor or Inadequate Analysis and Design Followed by Good Solution Delivery Achievement of Business Value

18. Maximising Solution Value Throughout Lifecycle Solution Design Solution Development Solution Transition Solution Operation Achievement of Business Value Improved Business Analysis Improved Solution Design Improved Management of Transition Improved Delivery of Business Needs

22. IT Investment Management and Project and Solution Lifecycle Business Analysis Solution Operation Solution Architecture and Design Project Portfolio Management Structured Capture and Management of Requirements and Cost Benefit Analysis of Solution Costs Design/Selection of Cost Effective Solutions to Meet Requirements Including Evaluation of All Options Prioritisation of Projects and Investment Decisions Cost Effective Delivery of Projects and Management of Costs Programme and Project Management Cost Effective Operation of Delivered Solution and Effective Retirement/ Replacement/ Upgrade Decisions Key Phase in Solution Delivery to Drive Business Value

23. Ensuring Strategic Project Alignment to Projects Programmes and projects cascade from business vision to ultimate operation and service delivery Programmes and projects need to be aligned to the overarching business vision and goal Business Analysis identifies the business needs and document the requirements of the solution Business Analysis we ensures that the right solution is designed Business Vision and Goal Strategy Business Plan Programmes for Strategic Objectives Projects Operation of Solution

24. Hierarchy of Requirements – from Enterprise to Project/Initiative Solutions delivered by programmes and projects cascade from business vision to ultimate operation and service delivery Solutions delivered by programmes and projects need to be aligned to the overarching business vision and goal Requirements Hierarchy – from Business to Specific Initiatives Delivery and Operation Business Vision and Goal Strategy Business Plan Programmes for Strategic Objectives Systems and Solutions Operation of Solution

25. From Strategy to Business Value to Business Benefits Defines Business Benefits Delivered and Contribute to the Delivery of Business Value Business Vision and Goal Strategy Business Plan Programmes for Strategic Objectives Systems and Solutions Operation of Solution Calculates Calculates Calculates Defines Business Value Gains to the Organisation - Accumulated Net Business Benefits Defines Organisational Targets

26. From Strategy to Business Value to Business Benefits Defines Business Benefits Delivered and Contribute to the Delivery of Business Value Agree and Define Need and Value to be Delivered Strategy Business Plan Programmes for Strategic Objectives Systems and Solutions Calculates Calculates Calculates Defines Business Value Gains to the Organisation - Accumulated Net Business Benefits Defines Organisational Targets Ensure Needs are Met and Value Generated