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Abhishek Gupta
abhi.gupta135@gmail.com
Contact: +91 7385912499
________________________________________________________________________
Summary:
With more than 4.5years of IT experience in Training, Administration, Analysis, Design
and Development of Web based applications using .Net-AzureCloud and 3.0 years of
Experience in CRM Applications configuration and development using SalesForce.com
and Force.com Platform.
SFDC Skill Set & Certificates:
 Microsoft Certified Developer(70-515)
 Salesforce.com Certified Force.com Developer(DEV401)
 Salesforce.com Certified Force.com Admin (Admin 201)
 Salesforce.com Certified Force.com Service Cloud (Consultant)
 Experienced with Configuration, Customization, Development and Support
experience on Salesforce.com
 SFDC Configurations/Customizations – User Interface, Page Layouts, Tabs,
Custom fields, Custom objects, Validation Rules, Triggers.
 Understanding of SFDC MVC Architecture
 Experience in SFDC related technologies such as Apex, Visual Force.
 Extensive experience over creating workflows, approval processes, validation
rules and sharing & security rules.
 Used different data tools – Apex Data Loader, Force.com, Import Wizard, SFDC.
 Experience in writing the SOQL and SOSL.
 Experience to write FDD (Functional design Doc ) and TDD (Technical design
doc)
 Experience develops in inbound integration to define mapping from source to
target system(SFDC) .
 Committed to excellence, self-motivator, quick-learner, diligent, team-player, and
a prudent developer with strong problem-solving skills and communication skills.
 Knowledge in Apptus product such as Quote to Cash and X-Author.
 Experience in various App Exchange product Such as CSAT Survey etc.

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 Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users,
Page Layouts, Email Services, Approvals, Workflows, Validation rules.
 Experienced to develop Email-To Case.
Experience Summary
Period Company Location
Mar-16 to Till date Birlasoft LTD Noida ,India
Dec-14 to Mar-16 Accenture LTD Noida India
Oct 12 – Dec-14 Syntel LTD Pune, India
Sep11 – Jun 12 Aloha Technology Pune, India
Work Experience:
Project 1:
Work Unit BirlaSoft Ltd
Client Confidential
Name of the industry Power and Water
Duration Mar-2016 – Till date
Team Size 4
Role Developer
Designation Senior Software Engineer
Environment Salesforce,Visualforce,SOSL,SOQL APEX, Email-to-Case,
JavaScript
Project Description:: Its Service Cloud case Management, issue to be captured
quickly and simply by an issue reporter. Moreover, the Service Cloud case
management application will need to be ‘mobile-friendly’ to allow for ‘quick’ case
creation by field users/accurate queuing of cases based on Pole and product line and
the fluid assignment of cases to case owners to ensure timely issue resolution that
meets the satisfaction of customers.

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Project 2:
Work Unit Accenture Ltd
Client Confidential
Name of the industry Health care
Duration Dec-2014 – Till date
Team Size 5
Role Developer
Designation Software Engineer
Environment Salesforce,Visualforce,SOSL,SOQL APEX,Flows
Project Description:: TThhiiss pprroojjeecctt iiss bbaasseedd oonn Sale cloud and service cloud.
Sales cloud and service cloud can interact to each other
User can create interaction log based on customer inquiry( Practitioner, Broker, Member
,Employer and Supplier )
Training and supporting End-users on CRM application developed using SalesForce and
Force.com platform
Responsibilities:
 Involved in Development and configuration of SFDC.
 Involved in coding Using Apex classes, controllers and Triggers to enhance
application functionality.
 Involved in Creation of Visualforce pages.
 Involved in writing the custom validation rules, formula etc. as per requirements
 Restructure OWD for the current project
 Developed process builder
 Use App Exchange product like CSAT Survey .
 Involved working on Test class to cover positive and negative test.

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Project 3:
Work Unit Syntel Ltd.
Client HUMANA
Name of the Project HUMANA Assist
Duration Jul 2013 – Dec 2014
Team Size 4
Role Developer
Designation Software Engineer
Environment Salesforce,Visualforce,SOSL,SOQL APEX,Flows
Project Description:: TThhiiss pprroojjeecctt iiss bbaasseedd oonn Community tool with the following
capabilities
Internal and external user can login depending upon the role user will be able to see
different pages.
User can select business type then he can select inquiry type (Invoice, payments, tax
reporting suppliers).
Once User submits his inquiry then inquiry will be associated to case and case will assign
to the queue.
Responsibilities:
 Involved in Development and configuration of SFDC.
 Involved in coding Using Apex classes, controllers and Triggers to enhance
application functionality.
 Involved in Creation of Visualforce pages.
 Involved in writing the custom validation rules, formula etc. as per requirements
 Involved working on Test class to cover positive and negative test

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Project 4:
Work Unit Syntel Ltd.
Client AMEX
Name of the Project TDC Azure Migration
Duration Oct-2012 – Jun- 2013
Team Size 6
Role Developer
Designation Software Engineer
Environment C#.Net 3.0,Asp.Net, Azure, Jquery, Ajax, SVN
Project Description:: TDC is a centralized web based tool with the following capabilities
•Capturing test data characteristics
•Inbuilt Triumph AR(Account Receivable) business logic and product relationships ( e.g.
relationship between player account, configuration code and IA)
•Automated new account set up file generation
•Consolidation of data characteristics
•Integration with Master Test Bed
•Automated MR(Membership Reward) business rules and capturing of MR test data
characteristics
Responsibilities:
 Migrating stored procedures compatible to Azure database server from SQL Server
2005.
 Handling Azure build and Deployment of Application
 Worked on mailing functionalities changes with respect to Azure environment.
 Handling scheduler functionality changes with respect to Azure environment by
Worker role.
 Handled sprints in Azure Environment
 Defect fixing in SIT and UAT.
 Creating database and application CMRs and getting it done successfully.

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Project 5:
Work Unit Syntel Ltd.
Client AMEX
Name of the Project IMETS Azure Migration
Duration Oct 2012 – Jun 2013
Team Size 6
Role Developer
Designation Software Engineer
Environment C#.Net 3.0,Asp.Net, Azure, Jquery, Ajax, SVN
Project Description:: IMeTs is a centralized web based tool with the following
capabilities. iMeTs is a role driven web based application.
 A one stop shop tool for SMC TCC Test Management, Data Management and
Environment Management Teams.
 Provide facility to upload the QC Defect.
 Provide facility to generate graphs based on search criteria.
 Provide facility to pull reports.
 Provide facility to add/update Master data.
 Provide facility to track the weekly and monthly allocation/availability of
resources/projects based on their capacity.
Responsibilities:
 Migrating stored procedures compatible to Azure database server from SQL Server
2005.
 Handling Azure build and Deployment of Application
 Worked on mailing functionalities changes with respect to Azure environment.
 Handling scheduler functionality changes with respect to Azure environment by
Worker role.
 Handled sprints in Azure Environment
 Defect fixing in SIT and UAT.
 Creating database and application CMRs and getting it done successfully.
Other Technical Skill Set & Certificates:
Primary skills : C, C++, C#, ASP.NET, ADO.NET, Java Script, CSS,
HTML, XML, AJAX
 Operating System : WIN XP, WIN 7
 Databases : MS Access, MS SQL Server 2005/2008 R2. Azure
 Utilities/Tools : Quality Center 10.0, VSS, SVN,Zira

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 Development Tools : Visual Studio 2008, 2010, Eclipse
Educational Qualifications:
Qualification College/ University Year %
MCA Pune University 2011 59%
BCA IPS Academy Indore 2008 60%
XII SVM Inter College UP Board 2005 63%
X SVM Inter College UP Board 2003 53%
Personal Details:
Name : Abhishek Gupta
DOB : 12-11-1987
Sex : Male
Marital Status : Married
Nationality : Indian
Address : Noida.
Languages Known : English, Hindi & Marathi
Passport Number : K0538420
Passport Expiry Date : 13–Nov-2021
Declaration:
I hereby declare that the above written particulars are true to the best of my
knowledge and belief.
Abhishek Gupta