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1. Hospitality
By
N.V. K.Abhishek
Accessor : Arun Karumbaya
Batch Code : N2

2. Contents
1. Acknowledgement
2. Introduction
3. Domestic chain of hotels
i)History
ii)Future
4. International chain of hotels
i)History
ii)Future
5. Facility chart
6. Room layout
7. Housekeeping

3. Acknowledgement
 I am very greatfull for the strong support of my faculty
MR.ARUN, who helped me to gain a good knowledge about
hospitality and also helped me in preparing this project.
 I even express my gratitude to the Frankfinn Institute.

4. Hospitality
It is defined as the friendly and generous reception
and entertainment of guests, visitors, or strangers and
also relating to or denoting the business of
entertaining clients, conference delegates, or other
official visitors.

5. Pass - lo1
Domestic Chain of Hotels

6. The Leela....
 The Leela Palaces, Hotels and Resorts is an Indian luxury hospitality
group founded in 1986 by Captain C. P. Krishnan Nair who named it after
his wife.
 Currently The Leela - as it is commonly referred to, is a group of seven
luxury palaces and hotels.
 It is owned by the Hotel Leelaventure Limited.
 The ultra-luxury hotel group owns and manages eight award-winning
properties in prime urban locations and magical holiday destinations
across India including Mumbai, New Delhi, Gurgaon, Bangalore, Chennai,
Goa, Udaipur and Kovalam. New properties under development include
Jaipur, Bangalore, Noida, Agra and Lake Ashtamudi, Kerala.

7. History
 1987 - CAPT. NAIR OPENS THE FIRST LEELA HOTEL IN MUMBAI: THE
LEELA PENTA
 1988 - THE LEELA PENTA BECOMES THE LEELA KEMPINSKI
 1991 - THE LEELA GOA, DESIGNED BY TOM PUGLIASO
 1997- FOUNDATION STONE FOR THE LEELA PALACE BANGALORE
PLACED BY PRIME MINISTER H. D. DEVE GOWDA AND CHIEF MINISTER
J. H. PATEL
 2001 - THE LEELA PALACE BANGALORE
 2005 - THE LEELA KOVALAM BEACH, KERALA
 2009 - THE LEELA AMBIENCE GURGAON HOTEL & RESIDENCES
 2009 - THE LEELA PALACE UDAIPUR
 2011 - THE LEELA PALACE NEW DELHI, DESIGNED BY JOHN
GERONDELIS
 2013 - THE LEELA PALACE CHENNAI

8. The Leela
Aminities
 THE LEELA MUMBAI'S 24-HOUR SERVICES
INCLUDE:
 State-of-the-art Business Centre
 Concierge service
 Doctor on call
 In-room dining
 Laundry and dry-cleaning
 OTHER AMENITIES AND SERVICES:
 Broadband and wi-fi internet
 Car and Limousine service
 Courier service
 In-room safe
 International newspapers
 Power adapters
 Private mini bar
 Babysitting service
 Florist
 Foreign currency exchange
 International satellite television channels
 Outdoor parking
 Outdoor swimming pool
 The Spa
 Shopping arcade
 Art museum
 Four restaurants, lounge, bar
 Salon
 Gym

9. Future
 Elaborating its plans, Hotel Leelaventure said it is considering to build a 5-
Star deluxe hotel at Agra with a co- investor with a room capacity of 110,
all of which will face the Taj Mahal.
 The hospitality chain is also considering to set up a luxury resort of 15
floating villas and 25 other villas totalling to 40 rooms with a co-investor
at Ashtamudi in Kerala..
 It further said that for Bangalore, a letter of intent (LoI) has been signed
with Bharatiya Group which is developing a multi-use complex in a SEZ
of 120 acres.
 "For Noida an LOI has been signed with one of the leading developers in
Noida, who are setting up a mixed use complex admeasuring about
70,000 sq mtrs. The project envisages the Leela Palace Hotel with 250
guest-rooms and the Leela residences with 100 units," it added.

11. International chain of hotels
Wyndham Hotel Group

12. The Wyndham
It is the world's largest and most diverse hotel company
with approximately 7,500 hotels worldwide. With highly
recognizable brands and hotel choices in every category
from upper-upscale to economy.

13. History
 Wyndham Worldwide Corporation is the holding
company for Wyndham Hotels & Resorts Group RCI and
other lodging brands. It was spun off from Cendant
Corporation in July 2006.
 Wyndham Worldwide, headquartered in Parsippany
Troy Hills, New Jersey, operates several hotel brands
across the world.

14.  08-08-2006 Wyndham Worldwide Begins Trading as WYN
 08-07-2006 Wyndham Vacation Ownership Earns Top 10 Honors in "Top
100 Companies for Working Families
 12-14-2006 The Registry Collection Program, the World's First and
Largest Luxury Exchange Program, Celebrates a Milestone with 100
Affiliated Resorts.
 03-08-2007Wyndham Hotel Group Announces that the First Wyndham
Hotel in China will open in Xiamen
 11-02-2007Wyndham Hotel Group named National Gay and Lesbian
Chamber of Commerce Corporation of the Year
 11-15-2007Wyndham Worldwide becomes official hospitality partner of
Cirque du Soleil
 09-18-2008Wyndham Hotels Introduces "Green" uniforms spun from
plastic.

15.  06-07-2010Wyndham Worldwide Acquires TRYP Hotel Brand
 01-20-2011Wyndham Hotel Group enters into an agreement with
Chatwal Hotels & Resorts, LLC, gaining exclusive rights to franchise its
Dream and Night boutique hotel brands globally.
 01-23-2012Wyndham Hotel Group launches new website to drive direct
traffic.
 10-11-2012Wyndham Hotel Group Announces 16 Hotels in India and
Indonesia (Hawthorn Suites by Wyndham brand introduced into India)
 10-15-2012Wyndham Hotel Group Announces First Wyndham Hotel in
Bahrain
 11-15-2012Wyndham Hotel Group and Riyada Launch Days Inn Brand
in Saudi Arabia
 11-20-2012Canadian Travelodge Hotels Become Part of Wyndham
Rewards Loyalty Program
 11-28-2012Wyndham Brand Opens First Hotel in Costa Rica
 05-30-2013Wyndham Hotel Group Launches Super 8 Hotel Brand in
Turkey.
 01-06-2014Wyndham Hotel Group Surpasses 100 Hotels in Germany

16. Future
 Wyndham Hotel Group announced plans for the first
TRYP hotel in the Middle East, set to open in Dubai by
2016.
 The four-star TRYP will have 672 rooms and will be
situated in Dubai’s Tecom district.
 Wyndham's China additions will add to Ramada's
existing 49 hotels in China, making the brand, the
second largest brand for Wyndham in china, after Super
8.

18. Facilities Of
Hotels
Luxury Hotel Semi Luxury Hotel Budget Hotel
Air condition control Yes No No
24 hour Hot water Yes Yes No
Bath Tub Yes Yes No
24 hrs room service Yes Yes No
FTelevision Yes Yes No
Swimming pool Yes Yes No
Spa Yes Yes No
Gym Yes No No
Restaurants Yes Yes No

20. Pass-LO3
Housekeeping
Housekeeping refers to the management of duties and
chores involved in the running of a household, such
as cleaning, cooking, home
maintenance, shopping and bill pay. These tasks may be
performed by the household members, or by other
persons hired to perform these tasks.

21. Importance

22. Contribution In Revenue