2. Introduction
• A front office receptionist is often the first face visitors to your
offices see.
• They are largely responsible for the first impression people
have about a company.
• The demeanour of a front office receptionist is vital to
company operations, and the receptionist’s level of courtesy
can have far-reaching consequences.
• Proper training for this role is essential, as well as clearly
outlining what is expected of the employee throughout her
workday.
Trainings by Vidya Bhagwat
3. Etiquettes of a front office receptionist
• Appearance
• Phone Conversations
• Customer Relations
• Electronic Communication
Trainings by Vidya Bhagwat
4. Skills required by a front desk employee
•
Active Listening
•
Coordination
•
Speaking
•
Critical Thinking
•
Management of Personnel Resources
•
Trainings by Vidya Bhagwat
Customer and Personal Service
5. Skills required by a front desk employee
•
Sales and Marketing
•
Dependability
•
Cooperation
•
Self Control
•
Stress Tolerance
•
Trainings by Vidya Bhagwat
Attention to Detail
6. Assignments
1. What skills of a front desk employee do you possess?
Prepare a checklist.
2. What customer handling skills should a front desk
employee possess?
Trainings by Vidya Bhagwat
