When selecting a community association management company, homeowners associations (HOAs) want a well respected partner…one that has earned a reputation for honesty and integrity. These attributes provide a solid and necessary foundation. Without this base, no other qualifications really matter. Learn more about Community Association Management by visiting http://www.AssociatedAsset.com/.

1. Top Five Considerations for
Selecting a Community Association
Management Company

2. Community Association Management
• When selecting a community association management company,
homeowner associations (HOAs) want a well respected partner…
one that has earned a reputation for honesty and integrity.
• These attributes provide a solid and necessary foundation.
• Without this base, no other qualifications really matter.
• Once the HOA finds candidates with these characteristics, it can
further evaluate each community association management company
on the following top five considerations:

3. Community Association Management
Commitment
Any true partner to the HOA must be committed to developing and
maintaining a long-term relationship.
This dedication must be obvious in the level of personal service the
company has a history of providing and the corporate culture it’s known
for within the industry.
The community association management company must also
demonstrate a pro-active approach in every project and task it
undertakes.
In addition, the company needs to be committed to assuming personal
ownership for all responsibilities and issues.
Commitment also means the community association management
company always puts the best interests of the HOA first and treats every
member with respect.

4. Community Association Management
Clients
A well qualified management company will have long-term client
relationships and first-rate references.
A significant percentage of its current client base will have been with
the company for several years.
This repeat business speaks volumes about the level of services the
community association management company provides.
Other factors about a management company’s client base to evaluate
include size and growth.
Is the company’s client base growing or stagnant? When’s the last
time they added a new community? How many communities have they
added in the past year?

5. Community Association Management
Clients
Also, the HOA should evaluate the range of associations the company
serves.
In other words, is the focus broad or narrow?
A full-range of association management would include master-planned
communities, active adult communities, traditional neighborhoods,
condominium properties and more.
The HOA should select a management company with experience in its
community type.

6. Community Association Management
People
The services of the community association management company will
only be as good as the experience and expertise of the people providing
them.
Therefore, to deliver the highest standards, the company’s people
must be highly trained and motivated.
In certain positions, professional credentials are required. In
particular, HOAs should evaluate the management company’s executive
team, community managers, human resource department, accounting
personnel and support staff.
For example, do key personnel hold college degrees and/or
professional certifications? Is the working environment a positive one?
Do employees seem to like working for the company?

7. Community Association Management
Education
Education and training is a priority for both the community
association management company’s internal staff and the HOA’s board
members.
The management company must invest regularly in staff training for
everyone involved in managing the community.
Education keeps personnel current on all issues, legislative updates
and best practices concerning association management.
By providing all the necessary training, support and tools for
communities, HOA management companies can improve neighborhoods
and make them better places to live.

8. Community Association Management
Processes
Streamlining projects within the community requires proven processes.
An experienced community association management company will have
established processes ready to deploy when they’re brought on board.
Using these processes, the transition to the new management company
should go smoothly and the HOA should begin seeing value from the
relationship right away.
With an efficient framework in place for managing the HOA’s business,
a skilled community association management company creates
unmatched peace-of-mind for board members.

9. Community Association Management
• AAM works with many of the largest homebuilding and community
development companies in the United States such as Del
Webb/Pulte, Shea Homes and Meritage Homes.
• Founded in 1990, the company employs 370 people and manages
over 400 homeowners associations in the United States.
• AAM is dedicated to delivering total peace of mind to the Boards of
Directors and homeowners in the communities it manages.

10. About the Author
Susan Williams is the Vice President,
Business Development and Marketing for
Associated Asset Management, a community
management firm that does business in
Arizona, New Mexico and Florida.
Learn more about
Community Association Management
by visiting http://www.AssociatedAsset.com.