Identity Management, e-Gov, e-Customs, eTax, National Identity Cards, e\’Passport

1. Growth Program : Innovative,
Integratable, Interoperable
Identity Systems
Alain Clò
E-Government and
High Performance Specialist
• Identity and e-Government
• E-Tax and Identity
• National Identity Card
• e-Passport

2. Alain Clò- eGovernment Specialist 2
Agenda
• Growth Program
• e-ID Challenges, Trends and Opportunities
• Value Proposition to e-ID
• e-Tax Challenges, Opportunities
• Value Proposition to e-Tax
• National ID/ePassport Trends and Opportunities
• References
• Initiatives, Engagement

3. 3
Alain Clò – e-Government Specialist
Growth Program
• Why?
Accelerate growth and aggressively increase market share
• What?
Growth Program enable you sell more, better and easier
• What's in it for me?
7 sales tools:
● Customer ecosystem
● Architecture and Offerings
● Partners and Solutions
● Go-to-market (GTM)
● Anchor events and resources for pipeline generation
● Capacity building
● Media material

4. 4
Alain Clò – e-Government Specialist
Growth Program: Innovative, integratable and
interoperable Identity Systems (Public Administration and
Finance)
• Customer ecosystem, trends
• Partner solutions
• GTM and capacity building
• Engagement
• Q & A

5. Alain Clò – e-Government Specialist
5
e-ID – Customer Ecosysteme-ID – Customer Ecosystem
Integration &
Security
Integration &
Security
KiosksKiosks
CitizenCitizen
Public
Servant
Public
Servant
Private
Company
Private
Company
Identity
Management
Identity
Management
Service
Integration
Service
Integration
Decisional
Applications
Decisional
Applications
-Tax,Custms, Proc
-Health
-Social Services
-Mariage,Divorce
-Birth,Death
-Voting, Driving
-Identity Card
-Passport
-Tax,Custms, Proc
-Health
-Social Services
-Mariage,Divorce
-Birth,Death
-Voting, Driving
-Identity Card
-Passport
Federal&Local Gov
Web
Portals
t
Web
Portals
t
Back Office
Applications
Back Office
Applications
Front OfficeFront Office
e-ID
Ministery of Interior / Home Office
Public Administrations Agencies
Ministery of Health
Ministery of Interior
Local Govt
Operational
Applications
Operational
Applications
5

6. 6
Alain Clò – e-Government Specialist
Typical Functional e-Government
Architecture
Typical Functional e-Government
Architecture
Databases
Constituent Data,
Content,
Campaign Data
Integration, Middleware, Workflow, EAI
Shared Services
GIS, …Payment
Engine
Data MiddlewareERP Community of interest Applications
Intelligent Agents
Order Management Interaction
Management
Campaign Management
Contact Tech.
Email, collaborative
chat
Call center
CTI, Voice Rec.,
Call Routing
Physical
Presence
Walk in Office
Mail Center
Web – Portal
Citizens, Visitors and Other Customers
(G2C)
Information Providers
(G2B & G2C)
Content
Manageme
nt
Analytic
Processing
Messaging
In person Mail Phone Fax PaymentsE-FormsEFilingWebPortalWirelessEMail Online
Gartner Research 2001
Security

7. Alain Clò – e-Government Specialist
7
Customer Challenges
• Launch New e-Services such as :
> Tax, Customs, Procurement
> Administration : Birth, Death, Marriage, Divorce...
> Social services : Pensions, Employment
> Health
> NIC, ePassport, Driving Licence
• Modernize the Back Office
> Reduce Costs, Improve Efficiency, Integrate the Back Offfice,
Interoperate across Agencies
• While Ensure Trust (Security and Privacy) with Identity
Management
> Usability, Functionality,Security, Privacy, Law Enforcement,
Truthworthiness, Affordability, InterOperability

8. Alain Clò – e-Government Specialist
8
Trends in eIDs
• Manage Identities of Largest number of Constituents and
offer Personalized Services to each and every citizen and
business and government agency employee
• Increase Citizens confidence of G2C and G2B services by
providing opt-in permission controls for identity sharing,
reducing authentication system support costs
• Reduce Costs and Enable Better Cross Agency
Collaboration to improve Efficiency

9. Alain Clò – e-Government Specialist
9
Identity Opportunities
• Identity Management for Public Administrations/Finance
> For Public Servants
> To both Citizen and Businesses in Finance/Tax (but also to
Customs and Procurement systems)
• Electronic National Identity Card
• Electronic Passport

10. Alain Clò – e-Government Specialist
10
Thin Client
What we DO to growth SalesMapping Business Drivers to Products and Offerings
X
X
e-ID in Public
Administration
s
J2EEFront/Mid
End Server
High End
Server
High End
IDM in Public AdministrationsIDM in Public Administrations
Web based Servives incluing IDM
Public Administration/TaxPublic Administration/Tax
Thin Client for Public Servants
Web based Gov Servives
Interoperability
Back Office Modernization
eIdentity National CardeIdentity National Card
Thin Client for Public Servants
Web based Gov Servives
Interoperability
Back Office Modernization
ePassportePassport
Thin Client
Web based Gov Servives
Interoperability
Back Office Modernization
X
X
X
X X
X X
XXX
XX
XXX

11. Alain Clò – e-Government Specialist
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e-IDs – Identity Management Ecosysteme-IDs – Identity Management Ecosystem
Identity
Database
Identity
Database
Integration &
Security
Integration &
Security
KiosksKiosks
CitizenCitizen
Public
Servant
Public
Servant
Private
Company
Private
Company
Identity
Management
Identity
Management
ServicesServices
Certicate
Authority
Certicate
Authority
-Tax,Custms, Prc
-Health
-Social Services
-Mariage,Divorce
-Birth,Death
-Voting, Driving
-Identity Card
-Passport
-Tax,Custms, Prc
-Health
-Social Services
-Mariage,Divorce
-Birth,Death
-Voting, Driving
-Identity Card
-Passport
Federal&Local Gov
Web
Portals
t
Web
Portals
t
Back Office
Applications
Back Office
Applications
Front OfficeFront Office
e-ID
Ministery of Interior / Home Office
Public Administrations Agencies
Ministery of Health
Ministery of Interior
Local Govt

12. Alain Clò – e-Government Specialist
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IDM Requirements in Public Administration
• Usability / Functionality
• Security / Privacy / Law Enforcement
• Trustworthiness
• Affordability
• InterOperability

13. Alain Clò – e-Government Specialist
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• Open Standards, Continued Innovation
> Java, J2EE, XML, Liberty Alliance
• Compliance to High Standards of Security and Privacy
> Linux, J2EE,Liberty Alliance
• InterOperability : Federated Approach
> Liberty Alliance, Identity Server
• Scalability, Performance and Reliability
> Linux, Solaris, AIX, HP-UX, Oracle, DB2
Value Proposition to Identity Management

14. Alain Clò – e-Government Specialist
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Access
Manager
Federation
Single Sign-On
Access Control
Identity
Manager
Synchronization
Services
Password Management
User Provisioning
Directory
Server EE
AD Sync Services
Security/Failover
Directory Services
Web-Based Administration
Audit & Reporting
Integrated, End-to-End Identity Management
• Software : Identity Product
> Identity and Access Manager
> Directory Server
• Hardware :

15. Alain Clò – e-Government Specialist
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eTax SystemeTax System
AccountingAccounting
e-IDs – eTax Ecosysteme-IDs – eTax Ecosystem
Integration &
Security
Integration &
Security
CitizenCitizen
Public
Servant
Public
Servant
Private
Company
Private
Company
Identity
Management
Identity
Management
eTax
Services
-Registration
-Financial Transactions
-Refunds & Payments
-Set, Maintain
Pay Plan
-Waiver
-Audit
eTax
Services
-Registration
-Financial Transactions
-Refunds & Payments
-Set, Maintain
Pay Plan
-Waiver
-Audit
Compliance
DWH
Compliance
DWHWeb
Portals
Web
Portals
Back Office
Servers
Back Office
Servers
Front OfficeFront Office
e-ID

16. Alain Clò – e-Government Specialist
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e-Tax Challenges
• Decrease Bureaucracy and Public Spending while
Increase the value of its service
> Provide access to its users Tax Payers and Practioners
with increased services such as their Income Data, Pay
Plan or Online Payments
> Critical Secure Access and Privacy
• Increase Performance and Efficiency in reducing the time
that users need to spend to use the service
> Streamline Business Processes or Automated Workflow
through Integrated Applications to Back Office (Core
Processing, Accounting and Dataware Functions

17. Alain Clò – e-Government Specialist
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E-Tax and eID Requirements
• Easy to use eTax system
• Very Sensitive Data, Security Important, esp. for tax
secrecy
• Privacy, Prevention of profiling by state and business
• At the user's side: logging of tax declaration for later
disputes
• Law Enforcement : Digital evidence necessary in case of
identity theft, tax fraud
• Affordability

18. Alain Clò – e-Government Specialist
18
E-Tax Opportunities
• Identity Management for both Citizen, Business
Practitioners and Public Servants
• J2EE Portal and Integration Services within the eTax
System
• Modernization of Datacenter housing Back Office
Applications and Backend Servers + Storage
• Partners : eZGov , Accenture

19. Alain Clò – e-Government Specialist
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• Open Standards, Continued Innovation
> Java, J2EE, XML, Liberty Alliance
• Security and Privacy to ensure Tax secrecy and Audit
Reports for Digital Evidence or Fraud Reports
> Identity, Linux
• Identity Management : Federated approach
> Liberty Alliance, Identity
• Services/Backend Integration : SOA approach
> J2EE + Middleware
• Performance and Reliability
> Linux, Oracle, AIX, HP-UX
Value Proposition for eTax

20. Alain Clò – e-Government Specialist
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eTax End to End Architecture
eTax ServicesIdentity
Management
eTax System Implementation
Client
Portal
Registration
Authenticatio
n
Profiles
Citizen
Tax
Practitioner
Public Servant
Public Web
Services
Tax Forms
Compliance
Account Services
Filing Services
Payment
Integration Services
Workflow
Accounts
Profiles
ERP Accounting
Systems
Compliance
Systems
Front/Middle Office Back Office

21. Alain Clò – e-Government Specialist
21
National Identity Card and ePassport EcosystemNational Identity Card and ePassport Ecosystem
Identity
Database
Identity
Database
Integration &
Security
Integration &
Security
KiosksKiosks
CitizenCitizen
Public
Servant
Public
Servant
Private
Company
Private
Company
Identity
Management
Identity
Management
ServicesServices
Certicate
Authority
Certicate
Authority
-Health
-Social Services
-Mariage,Divorce
-Birth,Death
-Tax,Custms, Proc
-NIC,Voting, Driv
- Verification
- Authentication
- Fraud Detection
- Authorization
- Recording
- Auditing
-Health
-Social Services
-Mariage,Divorce
-Birth,Death
-Tax,Custms, Proc
-NIC,Voting, Driv
- Verification
- Authentication
- Fraud Detection
- Authorization
- Recording
- Auditing
Web
Portals
t
Web
Portals
t
Back Office
Applications
Back Office
Applications
Front OfficeFront Office
e-ID
Ministery of Interior / Home Office
Public Administrations Agencies
Ministery of Health
Ministery of Interior
Immigration
Counter
Immigration
Counter
Extern
al
Data

22. Alain Clò – e-Government Specialist
22
National e-Identity Card and e-Passport
Requirements
• Multi-Application Smart Card (Java)
> Identification in e-Government Services :e-Voting, Income Tax,
Civil Certificates
> Certificates: Authentication, Digital Signature
> Commercial Applications : e-Banking, e-Ticketing
> Passport : Multi-factor Identification Mechanisms (Passport
Human/Machine), Universal Interoperability (200+ countries)
> Global mandate for adoption
> National need for increased border security
> Need for unique but shareable identifier to link with other data sources
(citizen registry, APIS system for travelers, SITA database, etc.)
> Relatively low cost of implementation
• Single Sign On
• Scalable IDM

23. Alain Clò – e-Government Specialist
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National ID/ePassport Business Opportunities
• Immigration counter desktop, Public servant Client
Solution
• Citizen Portal, Kiosk
• National Identity/Passport/Visa application and
management systems
• National Identity/ePassport PKI directories (local,
national, ICAO)
• Border control systems, Advanced Passenger
Information System (APIS)
• Data mining and DSS systems, DataWarehouse
• Modernization of Back Office Databases Identity and
Certificates

24. Alain Clò – e-Government Specialist
24
• Open Standards, Continued Innovation
> Java, J2EE, XML, Liberty Alliance
• Compliance to High Standards of Security and Privacy
> End to End Secure, Linux, Trusted Linux
• InterOperability : Federated Approach
> Liberty Alliance, Identity Server, Java and Windows
• Services/Backend Integration : SOA approach
> J2EE, SOA
• Scalability, Performance and Reliability
> Linux, Oracle, AIX, HP-UX,
Value Proposition to Identity Card/ePassport

25. Alain Clò – e-Government Specialist
25
National Identity/ePassport Information Systems
Meta Data
DATA
MARTS
Data Analysis/DSS
Business
Modeling
Data Mining
Query&Reporting
PortalData Warehouse
Management
DW/BI in an eBorder Implementation
Data Sources
Enterprise
Data
Warehous
e
OLAP
Data Warehouse
Generation
DW,
Modeling
Data StagingExtract,
Transform
& Load
Local
Other Visiting
Country
Non-Visiting
Country
Users
Security
Personnel
Govt
Officials

26. Alain Clò – e-Government Specialist
26
Identity Partners
• Strategic Consulting Partners
> Accenture
> CSC
> Deloitte and Touche
> EDS
> PriceWaterHouseCoopers
• Delivery Specialty Partners
> Consultants Choice Professional Services Group, IC Synergy,
Iditarod Systems, Mycroft Inc., Neogent, SSIhubcity, Innovativ
Fortuna

27. Alain Clò – e-Government Specialist
27
References in Public Administration
• Ministry of Finance - Belgium
> Identity and Access Management of 35000 Public Servants
> Single Sign On, UserID, Passwd,, Next phase with eID Card
> Prime Contractor, Provisioning, Synchronization of Profiles
• Tax Office - Australia
> Identity and Access Management plus Single Sign On for 25000 employees
• Direccion General de la Policia - Spain
> Identity Server for National Directory
> Identity Database Migration
> Certicate Backend Servers
• NHS-UK
> National Authentication Service
> With BT
• North-East Regional Smart Card Consortium-UK
> Identity servers in Pilot Phase for 40000 users
> NERSC using Liberty based authentication service for Smartcard use across NE England
• National Identity Java Card-eID – Belgium, Finland, Estonia, Oman,
Thailand
• Other :Taiwan (Health Insurance), Singapore (Passport)

28. Alain Clò – e-Government Specialist
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Initiatives
• In Europe
> GUIDE : http://www.guide-project.org
> PRIME : http://www.prime-project.org
> eID Belgium: http://eid.belgium.be
> eEpoch Project : http://www.eepoch.net
• In Asia and Middle East
> China, Japan, Singapore, Hong Kong, Korea agreed to develop
Interoperable eID cards
• World Wide
> http://www.insideid.com

29. Alain Clò – e-Government Specialist
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Engagement
• Opportunities
>
• Partners
>
• Forum and Conferences in 2010
> HU: International e-Participation and Local Democracy Symposium
> UK: EURO mGOV
> BE: International Workshop on eGovernment and Data Protection
> IN: e-GovWorld 2006
> ES: eChallenges
> FI: IST 2006: Strategies for
> ES: European Summit on Interoperability in the iGovernment

30. Alain Clò- eGovernment Specialist 30
Identity Management
Thank You !
Alain Clò
E-Government and
High Performance Specialist
• Business Development
• Project and Team Management
• Solution Architect