The document discusses problems with the outdoor patient flow and appointment system at AIIMS, including long wait times, limited registration counters, and improper traffic management. A study identified these issues as negatively impacting the patient experience. To address the challenges, an SMS registration system was proposed to cut wait times by issuing identification codes via SMS. A centrally monitored TV channel was also suggested to keep patients informed about wait times and doctor throughput while waiting, allowing them to better plan their visit.

1. AIIMS- OPD Appointment
Management System
Understanding the outdoor patient flow at
AIIMs and the efficiency of the system handling
the footfalls. ZeebraCross Heath team
conducted a research on understanding the
problems which the Outdoor Patients encounter

2. like long waiting queues, limited service
counters for patient registration, improper
maintenance of patients’ traffic at the OPD
section. These factors play a vital role in diluting
the patient experience & provide them with an
option to look for better alternatives.

3. Backed with actual findings & data the Team
suggested an approach which comprehended
the challenges in most effective manner- An
SMS Solution with Back feed technology and
analytics & a centrally monitored TV channel
with a compatible platform.

4. SMS registration technology where the issued
Sms code would act as the ID and Token for
patients identification thereby cutting down the
waiting time; unmanageable crowd &
preventing patients from getting turned away.
The centrally monitored TV channel helps the
authorities to get engaged with the patients ,

5. While they are waiting informing them about
The waiting time & the throughput for each
doctor so that they could effectively to plan
their stay and appointment .