1. Yaniv Amin
|972- 54-453-8903| Yanivamin7@gmail.com
PROFESS IONAL PROFILE
Strong team leader with a solid technical background and extensive customer facing experience at international high -tech companies.
A go-getterwith a proven track record across the various stages of product including research, development, quality assurance,
implementation, and customer service. An expert in resolving problems, removing blocking issues,and implementing change usin g
excellent communication and presentation skills.
Areas of expertise include:
• Solid Technical background • Client Operations • Process optimization • Team Management
EXP ERIE NCE
ClientOperations Team Lead 2010 -2014
Kaltura(OpenSource Video,Online Services)
 Team Lead of the NOC and Tier 1 client operations team (22 employees), which gives service to over 400 customers
worldwide, including Fortune 500 companies.
 Responsible for global technical operations for international customers, managing NOC and tier 1 support engineers in a
24x7 Network Operations Center ensuring that SLA/OLA are met and that quality targets are reached and maintained
(SaaS/OnPrem).
 Management and supervision of strategic projects, connecting between wide ranges of business functions such as:Product,
Support tiers (1st, 2nd, 3rd) R&D and Customer Success.
 Supervise collaboration between the IT and R&D following development & implementation of unique designs.
 Familiarity with SQL to store, organizes, retrieve, and manage data for analysis purposes.
 Performing analysis and debugging tasks,using knowledge of PHP, ActionScript, JavaScript, XML and web debugging tools
such as Fiddler/Charles.
 Set strategies,annual work plans and KPIs according to ITIL methodology.
 Implement systems,technologies and processes to maximize efficiency.
 Recruit new employees, implement work procedures,mentor and lead to achieve set targets.
 Ensuring work is coordinated and delivered on time to a high standard of accuracy and quality.
 Providing dedicated technical support to strategic customers via telephone,email, LiveMeeting and othermeans of
electronic communication to troubleshoot the technical problems
Practical Electronic Engineer – ResearchandDevelopment 2004-2007
HP Scitex
 Guidance and training of service and integration personnelregarding electronics, electricity, failure debugging and
troubleshooting.
 Planning of sub-systems engineering (motion, ink, UV, safety,etc).
 Electric PDU design engineering for industrial digital printer.
 Integration supervisorfor software, hardware and mechanics.
 Involved in machine preparation for international standards certification: UL & CE.
 Examination of electronic cards’ prototypes.Execution of engineering and wiring design.
 Working with subcontractors and third party suppliers.
Practical Electronic Engineer 2001 -2004
IDF - Intelligence Unit – 2470
 Established development and examination formation for DC circuits and varied assembly
 Wrote instruction manuals for manufacturing and testing of electronic cards and electronic assemblies
 Developed and led operational assemblies throughout entire process
EDUCATION
B.Sc., Industrial Engineering and Management, Afeka College 2009 -2013
Practical Electronic Engineer, Ort “Hermlin” College-Graduation with Excellence. 1999 -2000
Technical and software proficiencies: Visio, JAVA, C, Salesforce-CRM, Clarizen, MS Project, Jira, HTML, Excel, MS Project,
Fiddler,XML.
Languages: Fluent English, Native Hebrew, Persian-high level ,Spanish- speaking,