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Social Media @ SO
@LoriKasserman @SouthernCompany
Who is Southern Company?
How	
  will	
  you	
  get	
  vital	
  informa2on	
  to	
  employees	
  
                 if	
  company	
  email	
  is	
  down?   	
  
VIRUS	
  ALERT:	
  “Here	
  you	
  have”	
  	
  
An	
  email	
  virus	
  has	
  entered	
  the	
  system.	
  Delete	
  all	
  
emails	
  with	
  the	
  subject	
  line	
  “Here	
  you	
  have.”	
  Do	
  not	
  
open	
  the	
  email	
  and	
  do	
  not	
  click	
  any	
  links.	
  If	
  you	
  have	
  
clicked	
  the	
  link,	
  contact	
  the	
  IT	
  Help	
  Desk	
  at	
  8-­‐999-­‐9110.	
  
How	
  will	
  your	
  employees	
  stay	
  connected	
  
                                                     	
  
                   during	
  a	
  crisis?	
  
How	
  do	
  you	
  drill	
  for	
  social	
  media	
  crisis	
  response	
  
       without	
  puGng	
  yourself	
  “out	
  there?”               	
  
                                       	
  
Add	
  	
  interac2ve	
  conversa2on	
  to	
  
                                          	
  
  communica2on	
  ini2a2ves.        	
  
                     	
  
Empower	
  your	
  CEO	
  to	
  connect	
  with	
  employees,	
  
                   like	
  never	
  before. 	
  
                                 	
  
@LoriKasserman
@SouthernCompany

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Southern Co. Case Study

  • 1. Social Media @ SO @LoriKasserman @SouthernCompany
  • 2. Who is Southern Company?
  • 3. How  will  you  get  vital  informa2on  to  employees   if  company  email  is  down?  
  • 4.
  • 5. VIRUS  ALERT:  “Here  you  have”     An  email  virus  has  entered  the  system.  Delete  all   emails  with  the  subject  line  “Here  you  have.”  Do  not   open  the  email  and  do  not  click  any  links.  If  you  have   clicked  the  link,  contact  the  IT  Help  Desk  at  8-­‐999-­‐9110.  
  • 6. How  will  your  employees  stay  connected     during  a  crisis?  
  • 7.
  • 8.
  • 9. How  do  you  drill  for  social  media  crisis  response   without  puGng  yourself  “out  there?”    
  • 10. Add    interac2ve  conversa2on  to     communica2on  ini2a2ves.    
  • 11.
  • 12.
  • 13. Empower  your  CEO  to  connect  with  employees,   like  never  before.    
  • 14.
  • 15.