1. ministry position description
Position: Welcome Team Member (Visitors / Guests)
Role: The role of a Welcome Team Member is to greet each and every person
attending an event or service. This is the first opportunity to “WOW” a guest and
all people are guests. This is a shining opportunity to demonstrate the love of
Jesus and rid any concerns of someone who may be hesitant to visit our church
for the first time. Consider yourself the “Director of First Impressions”. Like all
other positions within Youth Alive you are expected to exhibit a positive, friendly
and helpful attitude to our guests and maintain the show quality of our facility and
services.
Schedule: Minimum requirement of two services per month. We request a committed
schedule to serve a specific service time and location. We request a consistent
schedule whenever possible, for example the first and third week of every month
for Wednesday Unleashed Services.
Reports to: Service Coordinator for scheduled service
Time Required: Each service requires a commitment of approximately two (2) active
hours per service. This entails providing services 30 minutes prior to each
service and through the first hour after service begins and concluding with 30
minutes after each service to assist all new visitors.
Commitment: Minimum (12) twelve months to allow time for relationships with students to form
and to build trust.
Training Provided:
Initial orientation and hands-on training equivalent to two services where you
will be assigned a seasoned volunteer to shadow as well as be given a
thorough “walk through” of various departments and services offered to arm
you with information that may be requested from students or parents.
Weekly fifteen minute (15 min) pre-service meetings with Service

2. ministry position description
Coordinator.
Annual Leadership Training meeting
Special Qualifications: Strong, friendly personality. Exemplifies hospitality and ability to
connect and engage.
Responsibilities:
Departmental:
Welcome
Guest Assistance
Team:
1. Pre-Service
a. Prayer for service, students and guests
b. 5 minute Order of Service Review with Service Coordinator
c. Pre-Service Duties:
i. 1st Pillar: Atmosphere & Appearance
1. Cleanliness, Order & Neatness
2. Preparedness
a. Directional signs up
b. Pens, forms and gifts packaged & ready
c. General church information brochures available
d. Upcoming event cards/flyers available
3. Excellence
a. “WOW” factor
b. Inviting smiles
c. Timeliness – Be in position when doors open!
nd
ii. 2 Pillar: Information & Importance
1. Review Agenda
2. Understand Order of Service
3. Ensure no outdated materials lying around
4. Clarity of current events and upcoming events including
dates, times and locations and where to find additional
information
5. Be prepared to direct any guest to appropriate area even if

3. ministry position description
that is not for Youth Services
6. Have Tour Guides ready for New Visitors
rd
iii. 3 Pillar: Relationship & Connection
1. Be Prayed Up…Pray for opportunities to connect for both
volunteers and students
2. Be available
3. Be polite and inviting
4. Be genuine in showing interest to others
5. Appreciate everyone around you
iv. 4th Pillar: Passion & Excitement
1. Be contagious in your excitement for what a new visitor will
experience
2. Emphasize how joyful we are that a guest is visiting us
3. Restate we look forward to seeing them again
4. Ask if there is anything you can do for them or to ensure
their comfort (and be willing to do it)
5. Stay focused on vision
d. Service
i. Welcome any late visitors, remind them of our starting time and
escort / direct them to the sanctuary.
ii. Encourage any late visitor to stop back by for a tour and to learn
more about what we have to offer.
iii. Thank them for joining us.
e. Post service
i. During Altar Call, be prepared to setup New Visitor table, be
stocked with cards, pens and New Visitor Gifts
ii. Assist each new visitor with any forms, ask them to choose a gift
and thank them again for coming.
iii. Ask them to come again.
iv. When opportunities present themselves make sure you engage,
ask who they came with, to bring a friend, invite them to our next
event. Find out what school they go to, introduce them to another
student from the same school if opportunity is available.
2. Recruiting

4. ministry position description
a. Open Positions
Be aware of open positions in your team and department and take
initiative to find people to fill those roles. Support special recruiting efforts
as planned