Xiren Wang shares best practices and lessons learned from their experience as a student ambassador. Some of the key tips include knowing your message and target market, becoming part of the conversation, evolving and adapting to the market, always asking for feedback, and providing solutions. The document outlines strategies for information sessions like engaging students, being available after, and starting and ending with their questions. Overall it focuses on effective communication, continuous improvement, and customer service.

1. Best
Practices
Tips
Lessons
Learned
As Federal Public Service Student Ambassador
PRESENTED BY XIREN WANG, DM UNIVERSITY CHAMPION STUDENT AMBASSADOR
FOR MS. DAPHNE MEREDITH, OCHRO, AT QUEEN’S UNIVERSITY, 2009-2011
Thursday, 19 May 2011 1

2. 1. KNOW
YOUR
MESSAGE
BEST PRACTICES | SHARED BY XIREN WANG, QUEEN’S UNIVERSITY
Thursday, 19 May 2011 2

3. 2.CONVERSATION
BECOME PART OF THE
BEST PRACTICES | SHARED BY XIREN WANG, QUEEN’S UNIVERSITY
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4. 3. KNOW YOUR MARKET
✓Be social
✓Be observant
✓Immerse in the
community
✓Notice the small things
✓UNDERSTAND
a) the institutions you
represent &
b) the individuals you serve
BEST PRACTICES | SHARED BY XIREN WANG, QUEEN’S UNIVERSITY
Thursday, 19 May 2011 4

5. 4. TARGET
YOUR MARKET
BEST PRACTICES | SHARED BY XIREN WANG, QUEEN’S UNIVERSITY
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6. 5. 6.
BEST PRACTICES | SHARED BY XIREN WANG, QUEEN’S UNIVERSITY
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7. 7
BEST PRACTICES | SHARED BY XIREN WANG, QUEEN’S UNIVERSITY
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8. BEST PRACTICES | SHARED BY XIREN WANG, QUEEN’S UNIVERSITY
Thursday, 19 May 2011 8

9. 8. MAINTAIN
YOUR PRESENCE
BEST PRACTICES | SHARED BY XIREN WANG, QUEEN’S UNIVERSITY
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10. 1. EVOLVE & ADAPT TO
YOUR MARKET
LESSONS LEARNED | SHARED BY XIREN WANG, QUEEN’S UNIVERSITY
Thursday, 19 May 2011 10

11. 2. ALWAYS ASK FOR FEEDBACK
✓Client-focused
(University, Federal
Dept., Administration,
Students)
✓Results oriented
✓Re-vamp game-plan
as and when necessary
✓Be open to criticism
and suggestions
LESSONS LEARNED | SHARED BY XIREN WANG, QUEEN’S UNIVERSITY
Thursday, 19 May 2011 11

12. 3. RESULTS TAKES TIME
✓Be patient
✓Set performance
indicators
✓Analyze performance;
ask for critique &
feedback
✓Set new goals
LESSONS LEARNED | SHARED BY XIREN WANG, QUEEN’S UNIVERSITY
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13. LESSONS LEARNED | SHARED BY XIREN WANG, QUEEN’S UNIVERSITY
4.
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14. 5.NEEDS FEED
LESSONS LEARNED | SHARED BY XIREN WANG, QUEEN’S UNIVERSITY
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15. 6. ALWAYS OFFER A SOLUTION
✓Provide/find answers
✓Connect individuals
when requested & where
relevant
✓Remain at their
disposition until the issue
is resolved and clarity is
achieved
LESSONS LEARNED | SHARED BY XIREN WANG, QUEEN’S UNIVERSITY
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16. 7. KNOW THAT THINGS WILL GO
WRONG
LESSONS LEARNED | SHARED BY XIREN WANG, QUEEN’S UNIVERSITY
Thursday, 19 May 2011 16

17. 8. BE PREPARED; PLANS B-Z
LESSONS LEARNED | SHARED BY XIREN WANG, QUEEN’S UNIVERSITY
Thursday, 19 May 2011 17

18. 9(11).
HAVE HELP LINES
LESSONS LEARNED | SHARED BY XIREN WANG, QUEEN’S UNIVERSITY
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19. INFO. SESSIONS &
WORKSHOPS
1. SELECT ‘GOOD’ DATES
2. PROMOTE EARLY &
EVERYWHERE
3. BUILD & ACTIVATE
PIPELINES OF
COMMUNICATIONS
4. HAVE A REHEARSAL
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20. 5. GREET STUDENTS AS
THEY COME IN
6. DON’T SPEAK TO
THEM, ENGAGE THEM
7. BE INTERESTED &
INTERESTING
8. BE AVAILABLE
AFTERWARDS
9. THANK YOUR HOSTS
INFO. SESSIONS & WORKSHOPS| SHARED BY XIREN WANG, QUEEN’S UNIVERSITY
Thursday, 19 May 2011 20

21. 10.
START (& END)WITH
THEIR
QUESTIONS
INFO. SESSIONS & WORKSHOPS | SHARED BY XIREN WANG, QUEEN’S UNIVERSITY
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22. * BE CREATIVE;
JUMP OUTSIDE OF YOUR BOWL
A FEW LAST TIPS | SHARED BY XIREN WANG, QUEEN’S UNIVERSITY
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23. *
DETERMINES
ATTITUDE
SUCCESS
A FEW LAST TIPS | SHARED BY XIREN WANG, QUEEN’S UNIVERSITY
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24. SHARED BY XIREN WANG, DM UNIVERSITY CHAMPION STUDENT AMBASSADOR
FOR MS. DAPHNE MEREDITH, OCHRO, AT QUEEN’S UNIVERSITY, 2009-2011
FOR PWGSC’S STUDENT AMBASSADOR ORIENTATION WEEK, MAY 2011
Thursday, 19 May 2011 24