The client made a move to penetrate the digital world by unleashing Wi-Fi (a residential service that provides customers a superior Wi-Fi experience) with unmatched Internet bandwidth up to 30 MBPS across all of one’s internet enable devices. The client did not have an automated support for Wi-Fi router and just provided the modem with the provision to lease or buy a new Wi-Fi router. The client aimed to restore back the support forWi-Fi router and to bolster its stake in the internet market, ensuring that a specific and well-established protocol is followed.

1. Ideas to Solutions
A Xavient Case Study
Wi-Fi Home Networking System for one of the largest cable operators
and telecom providers in the United States.
Company Background
A US telecom company providing cable television, high-speed Internet, and telephone services to more
than 6.8 million customers in 29 states.
Business State & Challenge
The client made a move to penetrate the digital world by unleashing Wi-Fi (a residential service that
provides customers a superior Wi-Fi experience) with unmatched Internet bandwidth up to 30 MBPS
across all of one’s internet enable devices.
The client did not have an automated support for Wi-Fi router and just provided the modem with the
provision to lease or buy a new Wi-Fi router. The client aimed to restore back the support for Wi-Fi
router and to bolster its stake in the internet market, ensuring that a specific and well-established
protocol is followed.
Client had already purchased Cisco's PrimeHome ACS application (i.e. Auto Configuration Server -- an
application process in a TR-069 compliant solution) used for querying and altering configuration data of
network equipment deployed at customer premise. However there were major challenges with this
application with some of the other challenges like:
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Manually updating the ACS while creating a new customer, associating devices to an account,
swapping the equipment, transferring the equipment or disconnecting an account from ACS.
Customer experience was not great as manual intervention increase the turnaround time
manifold.
There were instances wherein a customer lost configuration information.
At times customers were not getting support from customer care desk after having paid for the
service.
Call troubleshooting time was longer.

2. Ideas to Solutions
A Xavient Case Study
Xavient approach & solution:
o Understanding and analyzing end-to-end functionality & requirements.
o Xavient used multiple systems such as client’s proprietary system OSSAPI, CES, CSG,
SIGMA etc.
o Xavient analyzed all the relevant participations of the client’s proprietary systems such as
OSSAPI, CES, CSG, SIGMA etc. to ensure the designing commensurate a solution
appropriate to the client need.
o Since the primary objective of this project was to update the Cisco provided already placed
ACS server automatically, Xavient delved into the granular level of Cisco manuals to get to
each level of detail of the nuances and issues of the ACS system.
o Since there were disparate back-end systems and communication between them in an
automatic and invisible manner encapsulating the system intricacies was the primary
requirement.
o Xavient chose the OSB +SOA approach for enhanced loose coupling, improved mediation
and routing, reusability, increased business agility and change resilience.
o Performance of the automated solution was critical to the client, so Xavient designed the
solution such that the entry point will be OSB proxies as OSB is proven industry solution to
handle more load and the mail business logic and complex orchestration was being
carried out in Oracle SOA suite.
o Technologies leveraged:
Oracle SOA Suite, OSB, OWSM, Oracle Pl/SQL, Spring Framework, Jax-WS, Soap/Rest,
Weblogic
Domain Model Layout

3. Ideas to Solutions
A Xavient Case Study
Business Benefits
The Wi-Fi solution provides support of wireless routers for residential HSD customers as a premium
service using new network management tools that provide capabilities for viewing / changing / restoring
device configuration data from devices supporting the TR-069 interface standard. The solution was
based on the communication and sync among a multitude of various disparate back-end
systems. It improved security and bolstered performance instantly including other benefits such
as:
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Increased call center efficiency by providing valuable information useful in shortening
customer support calls.
Avoid situations where a customer loses configuration information or cannot get support
from client’s customer care after having paid for the service.
There would be visibility or remote management capability which would be useful for
troubleshooting.
Simplified support model.
Leverages existing in house expertise.
Better customer experience.
As Xavient has already demonstrated its potential in middleware based solutions and has a profound
understanding of the telecommunications industry, their remarkable experience catered to the project’s
success. Xavient had treaded the path of Oracle SOA and OSB. Also this project involved a Java and
Spring based middleware gateway layer to communicate with the Rest based web-services of ACS.
Xavient had a proven expertise in Java, so it wasn’t really a hard choice for the client to turn over the
project to Xavient.

4. Ideas to Solutions
A Xavient Case Study
About Xavient
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Headquartered in Simi Valley, CA, Xavient Information Systems (XIS) is a leading provider of global IT and
engineering services and solutions. Since its inception in 2002, Xavient has grown to be a tier-one IT Professional
Services and Solutions provider for telecommunication, broadcasting, manufacturing, retail, and healthcare
companies.
It is the preferred transformation partner across product and vendor evaluation; business process re-engineering;
outsourcing and off-shoring; product implementation; custom solution development and IT professional services for
several Fortune 1000 companies.
Xavient leverages its proven expertise in Global Delivery Models with centers of excellence in Application
Development, QA & Testing, Managed IT Infrastructure services and IT Application & Production environment.
Our Locations
Corporate Location
CALIFORNIA
GEORGIA
COLORADO
WASHINGTON
2125, Suite. B, Madera Rd
Simi Valley, CA 93065
Main Line: 1.805.955.4111
Fax Line: 1.805.955.4144
2 Ravinia Drive
Suite 500
Atlanta, GA 30346
Main Line: 1.678.801.9966
9800, Mount Pyramid Court
Suite 400
Englewood, CO 80112
Main Line: 1.303.900.0700
800, Bellevue Way NE
Suite 400
Bellevue, WA 98004
Main Line: 1.425.442.6629
NOIDA
SRILANKA
54, NSEZ
Phase -2, Noida
Main Line: 91.120.4532000
Fax Line: 91.120.4240948
NO. 06, Josheph Lane
Colombo 04,Sri Lanka
Main Line: 0094.112593193
Fax Line: 0094.112593193
For further information please write to: info@xavient.com
HERNDON
12801 World Gate Drive
Suite 503
Herndon, VA 20170
CANADA
2 Robert Speck Parkway
Suite 750, Mississauga ON
L4Z 1H8
Main Line: 1.905.361.9816