Resume

1. William A. Lopez
829 Greenwood Ave email: williamlopez84@gmail.com cellular: (347) 661-7000
Brooklyn NY 11218 linkedIn: https://www.linkedin.com/in/williamlopez84
Hospitality and Business Administrative Support
Goal-oriented and discipline Chief Concierge with proven success and experienced in all areas of hospitality and
administrative support including office management, receptionist and concierge.
Skills and Abilities
Proficient in PC/MAC, Microsoft office Word, Excel (spreadsheets,function and formulas) Power Point and Outlook,
QuickBooks, Adobe Creative suit, spelling, grammar, strong and effective communication skills as well as fluent in Spanish.
Professional Experience
TRYP Hotel Time Square by WYNDHAM
Chief Concierge/Front Desk Receptionist
May 2014-Dec 2014
 Responsible for money transactions and manage vendorclients increasing monthly sales quota by 80%.
 Manage and organize guest’s schedules and arrange travel transportation domestic and international.
 Arrange dining and other reservations for guests,and obtain tickets for outing events.
 Multitask between responsibilities and communicate with staff to attend guest requests.
 Coordinate conference rooms set up refreshments and proper IT.
 Up-date information through digital data-base and throughout hotel(maps and current outing events broachers)
 Manage and oversee hotel logistics and hospitality service increasing tripadvisor.com positive reputation reviews.
 Communicate with technicians, handy man and room service overseeing 173 hotel room capacity.
Hilton Grand Vacations
Marketing Sales Representative/Concierge
Oct 2013-Dec 2014
 Researched, coordinated and planed international and domestic travel arrangements and recommended the most
efficient itineraries.
 Handled all incoming request internal and external sources (phone calls, visitors and clients) handled with sound
judgment and interpersonal skill.
 Anticipated and learned the needs of 3 Market Managers simultaneously managing clientele, closing contracts and
negotiating sales.
 Entrusted with the responsibility of confidential correspondence,meetings and telephone communications with
integrity, sensitivity and discretion.
 Managed and filed client account transactions through hard copy and PC systemorganized access information more
efficiently.
New Bedford Management
Residential Concierge/Doorman
Nov 2010-May 2014
 Provided residents with an experience that would always be remembered and with the highest level of
responsiveness greeted all residents and guests with utmost courtesy and urgency, moving out from behind the front
desk to open doors and assist owners.
 Provided administrative support with resident files, ledger cards, which included information regarding current
employment, work telephone, number of vehicles parked on property, license numbers, assigned parking
number/permit, emergency information as well as assorted mail and answered phone call with professional etiquette.
 Managed vendors and provided personalservices of the highest level that included, but was not limited, to restaurant
reservations,recreation requests, dog walking, floral orders, dry clean, transportation, shoe shine, etc. I also made
available maps, literature, and othermaterials.
Education
CUNY Borough Manhattan Community College May 2015 Associate’s degree: Liberal Arts and Science

2. William A. Lopez
829 Greenwood Ave email: williamlopez84@gmail.com cellular: (347) 661-7000
Brooklyn NY 11218 linkedIn: https://www.linkedin.com/in/williamlopez84
References
Companies, Managers and Supervisors
Continental Guest Services
1501 Broadway Suite #1814 New York NY 10036
(212) 944-8910
Managers
Kelly Doris
Mobile: (917) 968-9052
Email: kellydorris@continentalguestservices.com
Allen more
Mobile: (917) 921-1783
Email: allenmoore@continentalguestservices.com
TRYP Hotel by Wyndham Time Square South
345 W 35 St. New York NY 10001
(212) 600-2440
Assistant Manager
Kiana Miller
(917) 428-0169
Hilton Grand Vacations
1335 Avenue of Americas New York NY 10019
(646) 459-6500
Market Managers
Mariam Goldberg
Mobile: (646) 369-7225
Email: miriam.goldberg@hilton.com
Justine Sarang
Mobile: (646) 532-9671
Email: jsarang@hgvc.com
Gregor Nelson
Mobile: (646) 957-1150
Email: gnelson@hgvc.com
New Bedford Management
210 E 23rd St. #5 New York NY 10010
Phone: (212) 674-6123 One Three Three Water Street Realty Group LLC.
Office: (718) 5239700
Building Manager Building owner assistant manager
Justin Poy Sherry Pancham
Mobile1: (646) 4453-5263 Mobile: (917) 723-9013
Mobile2: (917) 272-8382
Email: justin@nbmgmt.com

3. William A. Lopez
829 Greenwood Ave email: williamlopez84@gmail.com cellular: (347) 661-7000
Brooklyn NY 11218 linkedIn: https://www.linkedin.com/in/williamlopez84
Cover Letter
Dear employer, recruiter or HR
I read with great interest your open job position as an assistant office manager. I believe my career
experiences and skills make me qualified for this opportunity. My past employers and co-workers consider me a
hardworking discipline individual. I have years of experience in the hospitality and customer service industry with
administration skills. Currently I am seeking a position as an assistant office manager. My previous employer was
at Continental Guest Services a theater entertainment and transportation concierge company. I was Chief
Concierge at most major midtown Manhattan hotels such as,the Wyndham TRYP HotelTime Square, The
Sheraton Hotel Time Square, The Edison Hotel Time Square, The Renaissance Hotel, the Marriott Lexington and
many more. As Chief Concierge my responsibilities were to interact with guests and provide the highest-level of
hospitality and customer service as well as hotel staff. I booked and organized multiple events,managed hotel
guest accounts,vendors, transactions and daily itinerary. I scheduled travel arrangements,external appointments
services, set up business conference rooms and refreshments,made restaurant reservations, booked sightseeing
tours and sold Broadway and off Broadway theater tickets. I multi-tasked between responsibilities and demands
this allowed me to develop a sharper skill in communicating effectively and executing properly. Unfortunately
due to a cut in staff I got laid-off the job after the holidays.
Prior to this role I worked at Hilton Grand Vacations as a Marketing Sales Representative for three
Market Managers. The principal was to sell Hilton time share property while promoting and keeping up with
demand. Although my time with the company was short I sold over $100,000.00 worth of property. While there, I
multi-tasked between on-boarding new clients while retaining old clientele. At the same time I also took on the
roll as concierge. My assigned desk was at various Hilton hotels in midtown Manhattan such as the Waldorf
Astoria, the Hilton New York and the Hilton Time Square, just to name a few. I extended a high level of courtesy
to all guests and staff, I was proactive and assisted in countless inquiries and requests. I gained a tremendous
amount of skills in booking travel arrangements internal and external, managing client schedules for Market
Managers,coordinating conference room meetings, creating correspondence and PowerPoint presentations. I also
generated leads, negotiated sales, closed contracts and provided sales presentations for prospective and current
clients. This role was low salary base but mostly commission driven, I left to obtain a more stable position.
Prior to this position, I was a Residential Concierge at a luxury 12 story 60 unit condo building 133 Water
Street in Dumbo Brooklyn. I wore many hats in this job, but my core responsibilities were to provide the highest
degree of hospitality and courtesy to condo owners and guests. I welcomed and assisted residents with current
information, news,weather,local events, local services, arranged transportation service, managed and delegated
with external business bringing new services into the building, assorted mail and deliveries or packages,answered
phone, set appointments and managed schedule for superintendent, maintained expenses,files and records. I was
responsible safety and security monitoring the perimeter and surveillance cameras. I kept up to date with building
codes, enforced rules and regulations, I ran routine checkups on the boiler, meters, elevators, security and fire
alarm systems were working properly ensuring the safety of residents, as well as entrusted with master key having
access throughout the building. In addition I assisted superintendent as a handy man and maintenance. This
position allowed me to equip similar skills as an admin supporter, managing schedules, itineraries, event planning,
travel arranging, and vendor managing. I have always kept a polished and professional manner. I created friendly
transparent relationships with residents and staff. I decided to leave this part time position for a full time position.
I am available to interview/start ASAP.