13. Thoughts
Repeating negative thoughts
makes them into a reality
Replace negative thoughts
with positive thoughts
14. Negative thinking
There is always a better way,
profiling
Learn to think in moderate
terms, or not to wonder
15. React
Situations will arise that will
challenge correct reactions
STOP, Anchor, React
16. Listening
What is active listening
- How to apply this.
Focus on words, body
language tone of voice
17. Types of action
There are different reaction ways,
Parent (dominant/caring),Adult
(factual), Child(chilled/manulipator)
When reacting and taking
charge lean towards Adult
18. Rapport
What is rapport
Become skilled in rapport
techniques