Experienced IT Manager with 15+ years in IT Consultation Field including; Hardware, Software, and Networking Support. Specialized in Trunk Solutions Assessment, Design, Action Planning, and Project Management, CompTIA A+ Instructor

1. Wessam Farouk Abd El- Rouf Radwan
01228902110
wesamfarouk@gmail.com
eg.linkedin.com/in/wessamfarouk
7 MANSOUR MAHRAN. GIZA
Experienced IT Manager with 15+ years in IT Consultation Field including; Hardware, Software, and Networking Support.
Specialized in Trunk Solutions Assessment, Design, Action Planning, and Project Management, CompTIA A+ Instructor.
Area of Expertise: That Improve Operations and Employee Productivity
 Proven Track Record in IT Project Management
 Service Delivery and Procurement Management
 IT Infrastructure Planning and Development
 Simultaneously Organize, Prioritize & Manage Several Organizational Assignments
 Proactive, Energetic, with Consistently High Attention to Details.
 Effectively Communicate, Collect Business Requirements, and Support Smart Solutions Development.
Core Competences:
Technical Skills
 Identify, Install, Configure and Upgrade PC Computer /Network Modules and Peripherals,
 Diagnose and Troubleshoot Common Module Problems and System Malfunctions.
 Installing, Configuring & Administering Microsoft Windows Platforms.
 Installing LAN Networks (H/W & S/W).
 Installing and Configuring & Administering Surveillance Systems.
 Maintaining and administrating different kind of servers (Domain Controllers - DHCP - DNS - WSUS - File Servers - Folder
Redirection Service - Print Servers).
 Manage and Lead Daily Admin Tasks and Employees Requests.
 Ensure High availability of All Internal Business Services.
 Manage all type of Preventive, Proactive, and Reactive Kind of Support.
 Server Room Operation Responsibility (Electricity, A/C, UPS, Fire Alarm System, and others).
Work experiences
CompTIA A+ Instructor Sadaf Institute - Sultanate of Oman (CompTIA Authorized partner) ID: 608422 Oct, 2015 to Nov, 2015
 Report to the Director of Training
 Prepare daily lesson plans
 Provide instruction as directed and uses effective teaching methods
 Conducts lab exercises
 Strong Communication skills to deliver course content
 Create monthly student evaluations
 Establishes academic goals and objectives for student success
 Provides academic counseling as appropriate
 Monitors attendance logs
 Enforce student policies (i.e. dress code, attendance, classroom protocol)
 Evaluates student progress
 Attends Training team meetings, as well as classroom related event
 Document classroom activity
 Strategic Planning  Fast to Business Agility  Risk Management & Assessment
 Excellent Communication  Fostering Teamwork  Leadership
 Project Management  Time Management  Talent Development
 Process Development  SLA Management  Resources & Budget Management
 Business Automation  Business Intelligence  Developing Disaster Recovery Plans

2. IT Operation Manager Promo Media – IT department May, 2014 to Sep, 2015
 Oversee the development and maintenance of the IT strategic plan.
 Approve vendors used by the organization and monitors their financial condition.
 Approve and monitor major projects, IT budgets, priorities, standards, procedures, and overall IT performance.
 Coordinate priorities between the IT department and user departments.
 Review the adequacy and allocation of IT resources in terms of funding, personnel, equipment, and service levels.
 Running advertisements for open positions, reviewing resumes and applications, interviewing prospective employees, hiring
and firing. The manager oversees his staff.
 Ensure technology is accessible and equipped with current hardware and software
 Perform other related duties as required during working hours
IT Service Desk Manager OT Ventures - MIS department Jan, 2010 to April 2014
 Manage Service Desk staff& Manage Operations
 Manage issue/risks resolution.
 Placing order for IT and other department requirements (Related to IT things like PC, Printers, laptop etc.) and coordinate
with Purchase dept. in this regard.
 New branch implementation (planning and designing).
 Providing support, including procedural, documentation.
 Responding within agreed time limits to call-outs, (Maintain SLA’s as required).
 Technical writing or- Documentations.
 Following escalation Matrix for all open cases with third parties.
 Planning and Forecasting for the New Year budgeting.
 Accountable for Fixed Assets tracking Projects “Project manager”
 Design and implement an organization wide request/resolution/reporting System.
 Work closely with the Managers of Infrastructure and Applications Development to create and maintain a consolidated
environment, which operates to deal with all technical issues quickly and efficiently.
 Ensure adherence to defined policies/procedures
 Proactively identify process improvement opportunities and support continuous improvement initiatives under direction of
Continuous Improvement Manager
 Manage and execute ad hoc reporting requirements
 Conduct work load planning, estimating and prioritization
 Manage Accenture quality assurance programmers
 Attend defined Accenture management team meetings
 Manage accuracy and timeliness of resource time reporting
 Manage budgets and financials of team
 Manage team of approximately 5 people
 Interviewing of staff.
 Maintain defined Accenture quality standards
Senior IT Service Desk LINKdotNET- MIS department Feb, 2007 to Dec 2010
 Installing and configuring computer systems & Printer support & replacing parts as required.
 Monitoring and maintaining computer systems, networks office LAN, WAN support Branch, and Head office.
 Supporting remote users in & out of Domain environment.
 Install and applying patch, Windows patch management.
 Install Security Application
 Finding solutions to problems & fixing major fault on the operating systems.
 Following diagrams and Service Manuals instructions to repair a fault or set up a system running network applications to
support systems and users.
 Prioritizing and managing several open cases at one time.
 Handles troubleshooting & solves problems via phone / remote access.
 Repairs hardware problems for laptop & Desktop.
 Testing and evaluating new technology.
 Provide 1st and 2nd level of support, for some applications to users.
 Provide support through multiple channels, such as telephone, portal, emails etc.
 Organize and document all software installation, maintenance, Warranties and licensing.
 Assist the system administrators in their functions as needed.

3.  Provide and manage the staff availability to have 24x7 supports.
Installation Team Representative LINKdotNET June, 2006 to March, 2007
 Install and configure all kind of DSL modem (wired & Wireless) & Wireless Access Point by phone.
 Troubleshoot DSL common module problems with other related departments.
Instructor IBM Century 21 Authorized Training Center August 2004 to May2006
 Teaching A+ (CompTIA Certified Computer Technician) (Hardware Core and Operating System).
 Teaching Internet Fundamental.
 Teaching Network Essential.
Technical support Ophthalmic Hospital of Tanta - (Ministry of Health) April 2002 to July 2004
 Managing the information department.
 Constructing and managing databases.
 Managing the local area network.
Technical support SMART for Computer Services June 1999 to March 2002
 Assemble computer systems.
 Working with maintenance programs.
 Maintenance of laptops computers (hardware and software).
Education & Development
Faculty of Commerce - Business Administration - Tanta University - 2004
Certifications
 Mini MBA – Management
 ITIL® Foundation
 MCDST” Microsoft Certified Desktop technician
 A+ “CompTIA Certified Computer Technician
Soft Skills and Management Courses
 Drive your Employees Performance workshop
 Myers-Briggs Type Indicator & Communication - MBTI
 Organization Behavior
 Strategic Management
 Principle of Project Management

4. Technical courses
 MS DOS.v6.22
 Windows 9x, Windows 2000, Professional, and Windows 2000 Server (Administration and Implementation).
 Windows XP, Windows 2003Server.
 Microsoft Office 2000/ 2003.
 FrontPage 2000 /2003
 N+ Professional in IBM Training Center.
 Implementing and Supporting Microsoft Windows XP Professional In Synergy Training Center
 Managing and Maintaining a Microsoft Windows Server 2003 Environment In Synergy Training Center
 Implementing a Microsoft Windows Server 2003 Network Infrastructure Network Hosts In Synergy Training Center
 Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services In
Synergy Training Center
 Training in the Super User Program, which is a joint venture between the Ministry of Communication and Information
Technology and IBM (International Business Machine). The training comprises 300 Hours and included the following
highlights:
o Internet Fundamental in IBM Training Center.
o Network Essential in IBM Training Center.
o A+ (Hardware Core and Operating System). In IBM Training Center.
o N+ (Hardware Core and Operating System). In IBM Training Center.
o Linux Red Hat Distribution (Basics - Power User - System Administration).
Personal Information
 Data of Birth: NOV.6, 1979
 Nationality: Egyptian.
 Marital Status: Single
 Military Status: Exempted