2. • 20+ PMs in the department
• Engineers as supporting staff (specialize in
their own areas)
• Sells hardware provide services
• Sets up data storage and network
3. • Ensures that hardware goes in smoothly
• Checks that everything runs properly
• Keep track of $$ (make sure it makes money)
- Do not exceed the budget cost
- Keep costs within control
• Please customers
4. • Not experts in technical stuff
• But has to know enough about it
• Works mainly with customers
• Main contact with customers
5. Challenges
• Logistic: Delivery shortages
• Technical: Problems/issues with starting up programs
• communication important
• Balance between making money and making customers
happy
• Customer complaints
• Delayed projects
6. • Mobility
• Given amounts (budgets) to support working from home
• Flexibility of location, etc.
• Flexibility of working hours
but customer’s demand may require extension in working hours
late hours: SingPower – systems have to be available most of the
time so alterations have to be done late at night
• Convenience: saves time, saves space, saves transport costs, etc.
7. Ensure the project goes well
• Key performance indicator (KPI)
• Requirement to deliver a project within a limited
time, profit, and customer satisfaction
• Report on project progress and profit
• Once a month meeting with bosses
Progress is monitored and given feedback
8. Routine
• No fixed routine
• Each project differs
• Meetings find out what customers want
• Planning the project
• Ensuring engineers do the right things
• Wrapping up the whole project
• Checking email daily (important since it is the
main form of communication)
9. • Up to 4-5 projects at a time
• Varies between large scale and small scale
projects
• Frequent meeting of customers (formal
meeting once a week)
Update them on project status
• Delivery – signatures ensure agreements
10. • 1 Major project (year long)
• Medium projects (3-4 months)
• International projects (handled through
conference calls)
11. • Dress code: at home is flexible
• Meeting customers: formal with tie
OR depending on customers (match their
attires)
