A warm reception reflects the image and culture of an organization. This presentation on Reception and Front Office talks about the first impressions of an organization. Reception and Front Office is a presentation initiated by Welingkar’s Distance Learning Division. For more such innovative content on management studies, join WeSchool PGDM-DLP Program: http://bit.ly/SldShrFunctMgmt Join us on Facebook: http://www.facebook.com/welearnindia Follow us on Twitter: https://twitter.com/WeLearnIndia Read our latest blog at: http://welearnindia.wordpress.com Subscribe to our Slideshare Channel: http://www.slideshare.net/welingkarDLP

1. Welingkar’s Distance Learning Division
CHAPTER-05
Reception and Front Office
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2. Welingkar’s Distance Learning Division
Front Office
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A warm reception reflect the image and culture of an
organization
It is the first place where a visitor interacts
Transactional relationship will depend on the first
impression carried while being received and
accommodated at the front office
The ambience of the front office has to be positioned
with certain degree of aesthetic sense
A not so well organized front office which is deficient of
desired welcoming gesture, will leave the visitor
apprehensive and speculating
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3. Welingkar’s Distance Learning Division
Bitter experiences that seldom take place
• Sometimes the receptionist loses track of one or two
visitors in waiting
• Sometimes the concerned person who has been
informed about the waiting visitor forgets to meet
the visitor
• The bad reception leaves the visitor disappointed
with unpleasant memories
• If the visitor shares the negative experiences with
others, it adversely affects goodwill and reputation
of the organization
We Learn – A Continuous Learning Forum