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“The 7 Foundation Principles of
  Social Media Marketing” ©
    Ed Woods - Chief Science & Social Officer
         Suncoast Marketing Partners

    (727) 512-2165      ed@SuncoastMP.com

                     © 3/3/2010



   (a PDF Slide Presentation Press PageDown)


                Building Online Business Communities
Principle 1 – Have a Sound Purpose & Plan
            Social Media Marketing is
     a distinct & disciplined marketing channel
                The Company’s

           Vision                      Products




                           Alignment
          Mission                      Services
           Values                      LTV
            Goals                      myPOD
          Policies

   Outbound and Inbound Strategies

                  Building Online Business Communities
Principle 2 – Construct Relationships by Design




                 Building Online Business Communities
Principle 3 – Recognize Communication Styles
    • Opinion Leaders – generate information, create dialog

    • Communicators – update social status to converse

    • Critics – reply to posts, requests & get involved

    • Collectors – bookmark sites, use RSS feeds

    • Joiners –maintain profiles and visit social sites

    • Spectators – read, listen, watch but do not participate

    • Don’t Cares – not involved, don’t want to be

(*) Based on Forrester Research Social User Profile Ladder © updated Jan 2010




                            Building Online Business Communities
Principle 4 – Identify Communication Channels
        •   Facebook     •   email
        •   Twitter      •   blogs
        •   YouTube      •   SMS (texting)
        •   LinkedIn     •   online collaboration
        •   Plaxo            software (like WebEx)
        •   Meetup
        •   Classmates
        •   Yelp

        and all the plethora of channels

                  Building Online Business Communities
Principle 5 – Nurture Social Relationships
       (WOMn + WOW) x L+K+T = R ©
                      The Social Marketing Theorem


• WOM= Word of Mouth (BNI/RI)
• n = to the power by which it is done
• WOW = Word of Web
•   L = Like
•   K = Know
•   T = Trust
•   R = Referrals / Results / Revenue (Profit)
                   LKTR© = LoKaToR© = BNI VCP®
    www.ReferralInstitute.com, Tiffanie Kellogg, Tiffanie@ThreadArtFL.com


                             Building Online Business Communities
Principle 6 – 6 Step Engagement Strategy
1. Generate Awareness – Make a Noticeable Presence

2. Initiate Connections – Follow / Listen / Invite IiM©

3. Persuade Participation – Relevance / WII-FM

4. Create Dialog – Critics, Communicators and
                   Opinion Leaders

5. Steer Engagement – Through to your website

6. Maintain Trust - Loyal Customers
                          IiM© = InvitingIsMarketing.com


                    Building Online Business Communities
Principle 7 – Use a Customer Relationship
       Conversion System (CRCS)




                                            IMPAC
                                           Marketing
                                           Vortex ©



               Building Online Business Communities
The 7 Foundation Principles
1. Have a Sound Purpose and Plan

2. Construct Relationships by Design

3. Recognize Communication Styles

4. Identify Communication Channels

5. Nurture Social Relationships   (WOMn + WOW) x L+K+T = R ©


6. Operate With a 6 Step Engagement Strategy

7. Use a Customer Relationship Conversion System (CRCS)




                     Building Online Business Communities
Who is Suncoast Marketing Partners
 and what else are we known for?




            Building Online Business Communities
Thank you for watching our
Suncoast Marketing Presentation
      Bob Mutzl – Chief Marketing Officer (727) 550-0654
  Ed Woods - Chief Science & Technology Officer (727) 512-2165

                      www.SuncoastMP.com




                      Building Online Business Communities

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The Seven Foundation Principles Of Social Media Marketing (c)

  • 1. “The 7 Foundation Principles of Social Media Marketing” © Ed Woods - Chief Science & Social Officer Suncoast Marketing Partners (727) 512-2165 ed@SuncoastMP.com © 3/3/2010 (a PDF Slide Presentation Press PageDown) Building Online Business Communities
  • 2. Principle 1 – Have a Sound Purpose & Plan Social Media Marketing is a distinct & disciplined marketing channel The Company’s Vision Products Alignment Mission Services Values LTV Goals myPOD Policies Outbound and Inbound Strategies Building Online Business Communities
  • 3. Principle 2 – Construct Relationships by Design Building Online Business Communities
  • 4. Principle 3 – Recognize Communication Styles • Opinion Leaders – generate information, create dialog • Communicators – update social status to converse • Critics – reply to posts, requests & get involved • Collectors – bookmark sites, use RSS feeds • Joiners –maintain profiles and visit social sites • Spectators – read, listen, watch but do not participate • Don’t Cares – not involved, don’t want to be (*) Based on Forrester Research Social User Profile Ladder © updated Jan 2010 Building Online Business Communities
  • 5. Principle 4 – Identify Communication Channels • Facebook • email • Twitter • blogs • YouTube • SMS (texting) • LinkedIn • online collaboration • Plaxo software (like WebEx) • Meetup • Classmates • Yelp and all the plethora of channels Building Online Business Communities
  • 6. Principle 5 – Nurture Social Relationships (WOMn + WOW) x L+K+T = R © The Social Marketing Theorem • WOM= Word of Mouth (BNI/RI) • n = to the power by which it is done • WOW = Word of Web • L = Like • K = Know • T = Trust • R = Referrals / Results / Revenue (Profit) LKTR© = LoKaToR© = BNI VCP® www.ReferralInstitute.com, Tiffanie Kellogg, Tiffanie@ThreadArtFL.com Building Online Business Communities
  • 7. Principle 6 – 6 Step Engagement Strategy 1. Generate Awareness – Make a Noticeable Presence 2. Initiate Connections – Follow / Listen / Invite IiM© 3. Persuade Participation – Relevance / WII-FM 4. Create Dialog – Critics, Communicators and Opinion Leaders 5. Steer Engagement – Through to your website 6. Maintain Trust - Loyal Customers IiM© = InvitingIsMarketing.com Building Online Business Communities
  • 8. Principle 7 – Use a Customer Relationship Conversion System (CRCS) IMPAC Marketing Vortex © Building Online Business Communities
  • 9. The 7 Foundation Principles 1. Have a Sound Purpose and Plan 2. Construct Relationships by Design 3. Recognize Communication Styles 4. Identify Communication Channels 5. Nurture Social Relationships (WOMn + WOW) x L+K+T = R © 6. Operate With a 6 Step Engagement Strategy 7. Use a Customer Relationship Conversion System (CRCS) Building Online Business Communities
  • 10. Who is Suncoast Marketing Partners and what else are we known for? Building Online Business Communities
  • 11.
  • 12.
  • 13. Thank you for watching our Suncoast Marketing Presentation Bob Mutzl – Chief Marketing Officer (727) 550-0654 Ed Woods - Chief Science & Technology Officer (727) 512-2165 www.SuncoastMP.com Building Online Business Communities