7. 7
Source :
thenextweb.com - sept 2013
Image : davidbarthe.fr
of cell phone owners have
downloaded
at least one app
8. it’s the number of apps installed on average
per Smartphone
there are more than 1.4 million
Android apps
and more than 1.1 million
IOS apps
8
Source 1: services.google.com – May 2013
Source 2 : appannie.com
Image : blueboat.fr/
9. it’s the number of daily active users of Facebook
in the USA
of them are Facebook Mobile users
9
Source :
techcrunch.com - August 2013
10. it’s the average time that
a Facebook Mobile user
spent on Facebook Mobile
per month, in the World
10
Source :
expandedramblings.com - March 2014
Image : ad-exchange.fr
18. 18
Positive
(to achieve the goal)
Negative
(to achieve the goal)
Internal environment
Strengths
Strong relationship between the brand and the consumer
/ Trust when the customer have downloaded the app :
trust in the brand, and way to communicate between the
brand and the consumer
33 mobile apps installed in average per Smartphone
After carrying out a search with their Smartphones, 64% of
users are connected with the business, 59% have visited
the business, 18% have made « word of mouth » with
friends and 38% have made a purchase significant
influence of Smartphones and apps on the consumer
behavior
46% of Smartphone users have purchased at least one
product or service on their device, either on the mobile
website, or on a app Smartphone is not only a way to
communicate, but also a way to transact with the
purchase
Ability to customize, in order to be closer to the consumer
and to feel himself favored and recognized by the brand.
Lot of possible options
Threats
If an app is bad (bad implementation of
the app) loss of traffic. The app
must attract the user’s attention,
surprise him and be detached of
competitors. Updates are required.
If the consumer doesn’t find what he
wants in a minimum time loss of
traffic : the app has to allow the user
to find whatever he’s looking for in a
minimum of time
The app is dependant of OS platforms
OS evolve every time requirement
to update apps
Customer haven’t enough experience
to use alone the digital tool : he must
be guided in the path
Creation price of an app may be a brake
for the small or young companies
External environment
Opportunities
2 out of 3 American who own a mobile phone have a
Smartphone
83% of the 18/29 years old who own a mobile phone,
have a Smartphone
In average, an American spent 2 hours 21 minutes every
day on his Smartphone Smartphones or tablets are
real communication tools. When the app is downloaded,
the company should communicate at anytime. It can,
thus, propose to him bargains at the right time.
67% of Smartphone owners use it everyday
83% of American people doesn’t leave home without
mobile phone always in a perspective of
communication
2 out of 3 cell phone owners use it to go online way to
attract the user with geolocalisation or pop-up.
50% of cell phone owners have downloaded at least one
app
There are 101 million of Facebook Mobile users Ability
to create traffic and visibility by sharing the app on social
networks
61% of Americans search on their Smartphones everyday
Smartphone is a real marketing tool which allows for
the company to win visibility and to attract the user with
a targeted communication which is sometimes
geolocalised.
Smartphone is a cross canal portal (communication /
news / entertainment)
Apps allow to gather customer data
Weaknesses
There are 1.4 million Androids apps and
1.1 million IOS apps there are lot of
competitors
19. Smartphone is a revolutionary tool which allows at the same time to communicate with
the customer and about the brand, even entertain him, but also to gather some
customer data.
If you want that the app works, it have to :
allow to find data easily with a limited time
be connected with social networks, in such a way that the customer can share
and advise with friends
allow to the customer either purchase a product or a service on the app, or by
sending back to the mobile website of the brand
Give to the customer necessary data for a « physical » purchase like points of
sale the nearest, with a suitable backoffice.
19