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Advance 2009 Business Leadership Forum 3 & 4 de diciembre, Ciudad del Saber, Panama Dr. M. Lewis Temares VP/CIO University of Miami
Understanding True Leadership © © 2009 University of Miami  Dr. M. Lewis Temares Vice President and CIO, Information Technology Dean Emeritus, College of Engineering University of Miami Advance Business Leadership Forum 2009 December 3rd, City of Knowledge, Panama
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What Is True Leadership
[object Object],- Excerpt from  Improving Leadership Effectiveness,  by   Fred Fiedler & Martin Chemers Importance of Leadership
Leadership ,[object Object],[object Object],[object Object],[object Object],[object Object]
Leadership Nuances ,[object Object],[object Object],[object Object]
Leaders Can Range… ,[object Object]
Trustworthy Leadership
Remarkable Leaders ,[object Object],[object Object],[object Object]
True Leaders ,[object Object],[object Object],[object Object]
Outstanding Leaders ,[object Object],[object Object],[object Object]
Positive Leaders ,[object Object],[object Object],[object Object]
Toxic Leadership:  The Enemy Within
Toxic Leadership Not enough attention is given  to identifying Toxic Leaders.
Who Is a Toxic Leader ,[object Object],Source:  Jean Lipman-Blumen
[object Object],[object Object],[object Object],[object Object],[object Object],Toxic Leaders Does this sound like our recent  financial debacle?
Name the Toxic Leader  CEO, Energy Firm: Convicted of  fraud, conspiracy and lying to banks CEO, Telecommunications Firm:  Sentenced to 25 years for $11 billion accounting fraud CEO, Wall Street Giant:  Playing at Bridge Tournament while firm on verge of bankruptcy James Cayne, Bear Stearns Kenneth Lay, Enron Bernie Ebbers, WorldCom
Name the Toxic Leader  CEO, Financial Services Firm:  Being sued for  company bankruptcy and securities fraud  CEO, Mortgage Firm:  Charged  with securities fraud and  insider trading Richard Fuld, Lehman Brothers Angelo Mozilo, Countrywide Wall Street Genius:  Led decades long  $65 billion Ponzi scheme Bernard L. Madoff ,  Bernard L. Madoff Investment Securities LLC
Crime Without a Gun: Rogue Gallery
Rogue Gallery II
Rogue Gallery III
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Why Does Bad Leadership Flourish?
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Toxic Excuses
[object Object],[object Object],[object Object],[object Object],[object Object],Why Does Bad Leadership Flourish?
[object Object],[object Object],[object Object],[object Object],Get Rid of Toxic Personnel
The Perfect Storm ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Source:  Krugman, Paul,  The Return of Depression Economics and the Crisis of 2008, W.W. Norton, 2009
Global Financial Crisis ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Would any of this happened  if not for Toxic Leadership? What If
Three Things  a Leader Must Know
Three Things a Leader Must Know  ,[object Object],[object Object],[object Object],[object Object]
What Makes the Company Great It’s All about People:  Leaders, Teams and Individuals
Authentic Leaders ,[object Object],[object Object]
Winning Leaders /  Winning Companies Source: IBM
[object Object],[object Object],[object Object],[object Object],Performance Leadership Results
[object Object],[object Object],[object Object],[object Object],Performance Leadership Behaviors
[object Object],Team Dynamics - Casey Stengel
Business Focused Teams ,[object Object],[object Object]
“ Good to Great” “ It’s going to be a tough ride, a very demanding trip…  Now’s the time to get off the bus…  No questions asked, no recriminations… [ We need ] the right people on the bus,  in the right seats.” - Excerpt from  Good to Great,  by   author   Jim Collins
It’s All About Relationships ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How To Survive The Crisis? “ People, People, People  make the difference!” - M. Lewis Temares
In Turbulent Times ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
To Achieve Winning Results… … requires additional effort from teams AND from each individual  team member.
Pay Attention “ Trust.  But verify.” -  Ronald Reagan
Work Ethic?  “ Many people quit looking for work  when they find a job.” - Steven Wright
[object Object],It’s Not Just Who’s on the Team
Who is the Changing Workforce ,[object Object],[object Object]
Leadership Vision
Why Are Students Important? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Source:  Gartner Symposium 2009
Survey of US College Students ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Source:  Educause; Reynold Junco and Jeanna Mastrodicasa,  Connecting to the Net Generation:  What Higher Education Professionals Need to Know About Today's Students, Mar 2007
Digital Natives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Digital Natives  ,[object Object],[object Object],[object Object],[object Object],[object Object]
Digital Natives  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Source:  Gartner Symposium 2009
Unintended Consequences
“ Tweeners” ,[object Object],[object Object],[object Object],[object Object]
Digital Natives…  ,[object Object],[object Object],[object Object]
Digital Immigrants ,[object Object],[object Object],[object Object],[object Object]
Digital Immigrants ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],Theory of Negativity “ Doh!”
Boomers Are Digital Immigrants  ,[object Object],[object Object],[object Object]
Once Upon a Time ,[object Object],- M. Lewis Temares
So Again, Students  Are Important Because… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How to Influence the Customer  through Information Technology The Social Web is a Reality.
Benefits of Innovation ,[object Object],[object Object],[object Object]
The New Deal ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Networks will matter more to your success  than any other initiative. Source:  Gartner Symposium 2009
Web, Social Media & Consumerization Source:  Gartner Symposium 2009
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Community Empowerment  Key Benefits  Source:  Gartner Symposium 2009
Social Media Influences  Perceptions and Decisions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Three Realms of Social Software Source:  Gartner Symposium 2009 Social Software in the Workplace Externally Facing  Social Software Public Social Media Your people, your place. Your people, other people, your place. Your people, other people, their place. Blogtronix, Google, IBM, Novell Liveworld, ONEsite, Pluck, ThePort Network Facebook, Linkedin, MySpace, Twitter, YouTube
Loyalty Hierarchy of Needs Relevancy Building: •  Data Collecting •  Understanding •  Alignment •  Communicating •  Optimizing Achieve Loyalty by Becoming Increasingly Relevant. Source:  Gartner Symposium 2009
Every Site Is a Social Site ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Twitter ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
It’s Not Just about  Adding Twitter Support ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Source:  Gartner Symposium 2009
Percentage of Marketing Focus ,[object Object],[object Object],[object Object],[object Object],Source: U.S. Census Bureau and Wikipedia Baby Boomers Generation X Generation Y Generation Z More Digital Immigrants than Digital Natives In-Between Digital Natives and Digital Immigrants Digital Natives  (a.k.a. Boomer’s kids) Digital Natives Years Born:  1946 - 1964 Years Born:  1961 - 1981  Years Born:  Mid 1970’s - Late 1980’s  Years Born: Early 1990s - Late 2000s
Access to Social Media Market Data ,[object Object],[object Object],[object Object],[object Object],Source: Gartner Symposium 2009
Social Computing  to Business Applications ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Source:  Gartner Research 2007
More Social Computing Applications ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Measuring Social Media Market Data ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],Technological Leaders
[object Object],[object Object],[object Object],[object Object],[object Object],Law of Unintended Consequences  Source:  Application Usage and Risk Report (Fall Edition 2009),  Palo Alto Networks
Law of Unintended Consequences II  ,[object Object],[object Object],[object Object],[object Object],[object Object],Source:  Experian Hitwise, October 2009; Application Usage and Risk Report  (Fall Edition 2009),  Palo Alto Networks
Law of Unintended Consequences III ,[object Object],[object Object],[object Object],[object Object],Source:  Gartner Symposium 2009
Law of Unintended Consequences IV ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Summary ,[object Object],[object Object],[object Object],[object Object],Address Business Leadership’s   Greatest Challenges:
Questions & Answers Dr. M. Lewis Temares Vice President and CIO, Information Technology Dean Emeritus, College of Engineering University of Miami [email_address] Executive Information & Technology Institute  www.UMeiti.com

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Dr Temares - Understanding True Leadership

  • 1. Advance 2009 Business Leadership Forum 3 & 4 de diciembre, Ciudad del Saber, Panama Dr. M. Lewis Temares VP/CIO University of Miami
  • 2. Understanding True Leadership © © 2009 University of Miami Dr. M. Lewis Temares Vice President and CIO, Information Technology Dean Emeritus, College of Engineering University of Miami Advance Business Leadership Forum 2009 December 3rd, City of Knowledge, Panama
  • 3.
  • 4. What Is True Leadership
  • 5.
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  • 14. Toxic Leadership: The Enemy Within
  • 15. Toxic Leadership Not enough attention is given to identifying Toxic Leaders.
  • 16.
  • 17.
  • 18. Name the Toxic Leader CEO, Energy Firm: Convicted of fraud, conspiracy and lying to banks CEO, Telecommunications Firm: Sentenced to 25 years for $11 billion accounting fraud CEO, Wall Street Giant: Playing at Bridge Tournament while firm on verge of bankruptcy James Cayne, Bear Stearns Kenneth Lay, Enron Bernie Ebbers, WorldCom
  • 19. Name the Toxic Leader CEO, Financial Services Firm: Being sued for company bankruptcy and securities fraud CEO, Mortgage Firm: Charged with securities fraud and insider trading Richard Fuld, Lehman Brothers Angelo Mozilo, Countrywide Wall Street Genius: Led decades long $65 billion Ponzi scheme Bernard L. Madoff , Bernard L. Madoff Investment Securities LLC
  • 20. Crime Without a Gun: Rogue Gallery
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  • 29. Would any of this happened if not for Toxic Leadership? What If
  • 30. Three Things a Leader Must Know
  • 31.
  • 32. What Makes the Company Great It’s All about People: Leaders, Teams and Individuals
  • 33.
  • 34. Winning Leaders / Winning Companies Source: IBM
  • 35.
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  • 39. “ Good to Great” “ It’s going to be a tough ride, a very demanding trip… Now’s the time to get off the bus… No questions asked, no recriminations… [ We need ] the right people on the bus, in the right seats.” - Excerpt from Good to Great, by author Jim Collins
  • 40.
  • 41. How To Survive The Crisis? “ People, People, People make the difference!” - M. Lewis Temares
  • 42.
  • 43. To Achieve Winning Results… … requires additional effort from teams AND from each individual team member.
  • 44. Pay Attention “ Trust. But verify.” - Ronald Reagan
  • 45. Work Ethic? “ Many people quit looking for work when they find a job.” - Steven Wright
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  • 63. How to Influence the Customer through Information Technology The Social Web is a Reality.
  • 64.
  • 65.
  • 66. Web, Social Media & Consumerization Source: Gartner Symposium 2009
  • 67.
  • 68.
  • 69. Three Realms of Social Software Source: Gartner Symposium 2009 Social Software in the Workplace Externally Facing Social Software Public Social Media Your people, your place. Your people, other people, your place. Your people, other people, their place. Blogtronix, Google, IBM, Novell Liveworld, ONEsite, Pluck, ThePort Network Facebook, Linkedin, MySpace, Twitter, YouTube
  • 70. Loyalty Hierarchy of Needs Relevancy Building: • Data Collecting • Understanding • Alignment • Communicating • Optimizing Achieve Loyalty by Becoming Increasingly Relevant. Source: Gartner Symposium 2009
  • 71.
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  • 84.
  • 85. Questions & Answers Dr. M. Lewis Temares Vice President and CIO, Information Technology Dean Emeritus, College of Engineering University of Miami [email_address] Executive Information & Technology Institute www.UMeiti.com

Hinweis der Redaktion

  1. Source: Krugman, Paul, the Return of Depression Economics and the Crisis of 2008, W.W. Norton, 2009.
  2. Notes: _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ © 2009 Executive Information and Technology Institute, University of Miami. All Rights Reserved.
  3. Notes: _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ © 2009 Executive Information and Technology Institute, University of Miami. All Rights Reserved.
  4. Notes: _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ © 2009 Executive Information and Technology Institute, University of Miami. All Rights Reserved.
  5. Notes: _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ © 2009 Executive Information and Technology Institute, University of Miami. All Rights Reserved.
  6. Reference new UM web services group.
  7. Source: Jim Collins’ book GOOD TO GREAT: WHY SOME COMPANIES MAKE THE LEAP... AND OTHERS DON'T
  8. Especially in economically and politically turbulent times, people make the difference between failure and success. They are flexible, learn on the fly, produce innovative solutions than machines designed to do a set tasks: routers,
  9. Project teams require specialist process skills; star business performers may not be the best resource for staffing. From Gartner Three Examples of Business Process Management Worst Practices and How to Avoid Them 3 December 2007   Elise Olding   We describe common pitfalls to watch out for when executing business process management projects, and offer tips for getting it right the first time.
  10. Reference for last bullet statistic: Gartner Symposium ITxpo 2009
  11. In their recent book, Connecting to the Net.Generation: What Higher Education Professionals Need to Know About Today's Students , Reynold Junco and Jeanna Mastrodicasa [17] (March 2007) found that in a survey of 7,705 college students in the US Educause reference for first bullet 18-29 More people get political news from John Stewart/John Cobert than on CNN
  12. "The real difficulty in changing any enterprise lies not in developing new ideas, but in escaping from the old ones." --John Maynard Keynes
  13. Gartner Symposim ITexpo 2009 stats
  14. Gartner Symposim ITexpo 2009 stats Info: Representational state transfer ( REST ) is a style of software architecture for distributed hypermedia systems such as the World Wide Web . The term Representational State Transfer (REST) was introduced and defined in 2000 by Roy Fielding [1] [2] in his doctoral dissertation. Fielding is one of the principal authors of the Hypertext Transfer Protocol (HTTP) specification versions 1.0 and 1.1. Conforming to the REST constraints is often referred to as being ‘RESTful’
  15. 2 nd bullet Gartner Symposim ITexpo 2009 stats
  16. Gartner Research Publication Date: 13 July 2007 ID Number: G00149847Second Life: Expanding Higher Education E-Learning Into 3-D by Marti Harris, Jan-Martin Lowendahl, Michael Zastrocky © 2007 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice. “ A Connected Life: a look at mobile strategies for schools, colleges and universities,” a Strategy Paper from Digital Education, 2008 e.Republic, Inc.
  17. With increased adoption of Web-based applications come new business and security risks that go far beyond potential productivity losses. Yet most companies have outdated IT infrastructure and usage policies that may fail to protect them from these growing risks. (The Application Usage and Risk Report (Fall Edition, 2009) from Palo Alto Networks summarizes traffic patterns on more than 200 networks worldwide to reveal that the use of social networking and collaborative applications for business purposes has skyrocketed in the last six month period.
  18. Lew leadership quotes… The more you sweat in training, the less you bleed in war.   The more you plan in the beginning, the less you work at the end/later. ---------------------------- Lew forward social media and security issues article from Computerworld Business use of Twitter, Facebook exploding   Study warns that companies should watch out for related security and productivity issues   By Sharon Gaudin   November 9, 2009 03:11 PM ET Computerworld -    The use of social networking sites like Twitter and Facebook to promote businesses has exploded over the past six months, according to the results of a study that were released today.   People using Twitter to get the word out about their company, sales and promotions jumped more than 250% from this past spring, according to a study done by Palo Alto Networks, a maker of firewall technology. The number of companies using facebook for such tasks grew by 192%, the sudy found. The report said that workers are using social networks as promotional vehicles both with and without management knowledge.   The company said the report summarizes traffic assessments in more than 200 financial services, manufacturing, healthcare, government, retail, and education organizations worldwide that were performed between March and September 2009     Palo Alto Networks said it is using the results to warn businesses that the increased use of social networking sites and Web-based applications may leave them open to security problems.    "We know that workers are using these applications to help them get their jobs done, with or without approval from their IT departments. And now we know this is happening much faster than anticipated," said Rene Bonvanie, Palo Alto Networks vice president of worldwide marketing, in a statement. "It's naive to think that old-school security practices can handle this deluge. Organizations must realize that banning or allowing specific applications in a black-and-white fashion is bad for business. They need a new approach that allows for shades of gray by enforcing appropriate application usage policies tailored for their workforce."   Use of Twitter and Facebook both for business and personal use has definitely have been on a significant upswing over the past year-plus.    Just last month, Experian Hitwise, an Internet monitoring firm, reported that  visits to Twitter , the fourth most popular social networking site, increased by 1,170% in September compared to the year-earlier period.    In the same time frame, market leader  Facebook saw  its already impressive market share increase by 194%, letting it easily maintain its recently attained place  atop the U.S. social networking market . Facebook, which grabbed its 300 millionth user in September, captured 58.59% of all U.S. social network visits last month, compared to 19.94% the year before.   But while the two social networking sites have been dramatic upswings in usage, companies have been moving to cut off access to them in the workplace.   Early in October, a study commissioned by Robert Half Technology, an IT staffing firm, 54% of U.S. companies say that they have  banned workers  from using social networking sites like Twitter, Facebook, LinkedIn and MySpace while on the job. The study also found that 19% of companies allow social networking use only for business purposes, while 16% allow limited personal use.   And executives may have good reason to ban employees from using the social networking sites during business hours.   This summer, Nucleus Research, an IT research company, reported that companies that allow users to access  Facebook in the workplace lose an average of 1.5% in total employee productivity.  
  19. Gartner Symposim ITexpo 2009 stats