This is the second workshop within the Professional Development Series presented by Tracy Tulle - Operations Manager of Adult & Graduate Studies at Wisconsin Lutheran College. This workshop focused on changing culture within an organization.

1. Professional Development Program Changing Culture

2. Introduction Instructor: Tracy Tulle Profile: Operations Manager and Business Course Instructor for the College of Adult & Graduate Studies at Wisconsin Lutheran College Former Vice President of Inflight Services for Comair, Inc. - a Delta Airlines subsidiary 18 years of leadership in the airline industry

3. Topics for Discussion Role of Mission, Vision & Values Understanding Organizational Culture Organizational Structure & Culture Change Planning & Executing Change Effectively

4. Changing Culture Describe your work environment today.

5. Mission, Vision & Values

6. Purpose of Mission and Vision

7. Inform Employees of the Strategy Development

8. Organizational Framework

9. Froedtert Hospital’s Mission Statement

10. Froedtert Hospital’s Vision Statement

11. Organizational Culture What is culture? A system of shared assumptions, values, and beliefs showing people what is appropriate and inappropriate behavior

12. Froedtert Hospital’s Values

13. Why Does Organizational Culture Matter? Culture may be related to increased performance Culture is a powerful way of managing (and influencing) employee behaviors

14. Signs of Organizational Culture

15. Why Do Organizations Change?

16. Forms of Organizational Change

17. Why Do Employees Resist Change? Disrupted Habits Personality Feelings of Uncertainty Fear of Failure Personal Impact of Change Prevalence of Change Perceived Loss of Power

18. Planning & Executing Change Effectively

19. Group Activity

20. Changing Culture "There is nothing more difficult to take in hand, more perilous to conduct, or more uncertain in its success, than to take the lead in the introduction of a new order of things." — Niccolo Machiavelli The Prince (1532)

21. Changing Culture Presentation Material and Text: Mason a. Carptenter and Talya Bauer, Principles of Management. Nyack, NY: Flat World Knowledge