15. KVC Control PanelKVC Client UI Content
ServicesApplications
Kiosk
Kiosk
Kiosk
Kiosk
Kiosk
UCWA
Database Server
Lync Server
HTTPS/SRTP
HTTPS
Lync
Client
16. Content Development
Set up SFB/Lync Account per
Kiosk
Setup UCWA security
Setup Kiosks on KVC Control
Panel
Setup Response Groups
Install KVC lightweight
Client on Kiosk Terminals
Better Customer Service – Use content sharing technology to provide an interactive, in-depth assistance.
A shorter wait time for in-store customers.
Lower labor cost - same agent can address customers from many locations.
Additional potential revenues – increase the amount of service providers in your stores.
Engage your customers with a personal, face-to-face interaction using Vytru video kiosks
Customized content that reflects the business nature.
Customized forms to collect required information from customers before/after initiating calls.
Design how the call experience will look like
Enable video customization
Multi languages web based UI
Supports multi-language keyboard
Easy to maintain and update (just edit the HTML)
Server based web content
Skype for Business and Lync 2013 On-Prem
Easy to maintain and update (just edit the HTML)
Server based web content
Skype for Business and Lync 2013 On-Prem
With the proliferation of unified communication technology, Microsoft and Vytru are looking forward to helping Etisalat to improve customer convenience by involving CEBP, providing better service quality, innovative services, and extending customer service hours and locations while optimizing existing staff resources.
Etisalat teams with Microsoft, which offers via Skype for Business the best communication experience, and with Vytru, that offers a variety of interactive Video Kiosk systems that will provide Etisalat’s customers and visitors with immediate, real-time video access to experts and advisers, to add a new network of Vytru’s endpoints that can accept payments, offers immediate customer service and technical support, accept data entry and add more visualization during any conversation with any customer blended with the human touch.