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“Creating smiles
for brighter Indonesia”




                      1
PermataHati Framework




           PILLAR 1                      PILLAR 2                           PILLAR 3                  • 3 R (Relief /
   • Banking for Student         • Academic Facilities             • Entrepreneurship / Applicative     Reconstruction / Recovery)
                                                                     Training
   • Teacher Training            • Non Academic Facilities
   • General Classes             • General Facilities


                                 KEY ENABLER: Branch/Employee Volunteerism

                                                        Target Beneficiaries

                           Schools/Communities around PermataBank’s premises


                                                                                                                                     2
How do we engaged the employee
                          and
            make them excited?

                           3
PermataHati Menu to simplified the process
PILLAR 1 – HUMAN DEVELOPMENT                       PILLAR 2 – FACILITY ENHANCEMENT                         PILLAR 3 – COMMUNITY EMPOWERMENT


Point Senyum : 4 point / activity                Point Senyum : 2 point / activity                       Point Senyum : 4 point / activity


                    Menu                                                 Menu                                                   Menu
1. Banking for Student                                                                                   1. Entrepreneurship/Applicative Training
                                                 1. Academic Facilities
    Objectives:                                                                                              Objectives:
                                                     Objectives:
    Educate Students on Banking products                                                                     Empower local/School communities through
                                                     Enhance students academic facilities such as
      and features                                                                                             applicative training module
                                                       Library, Comp/ Language Lab
    Activities:                                                                                              Activities:
                                                     Activities:
    Teach students on general banking                                                                        Deliver various skills related to employee’s
                                                     Actively involved in the process of
      information in a class room and/or visit                                                                 expertise that could provide additional
                                                       renovation/refurbishment of school
      to branches                                                                                              skills/knowledge to the community to grow
                                                       library/computer lab/language lab (incl.
2. Teachers Training                                   contents)
    Objectives:                                                                                                               A la Carte
                                                 2. Non Academic Facilities
    Improve teaching skills and sharing on
                                                     Objectives:                                                           Menu                         Points
      general knowledge
                                                     Enhance students fitness and creative facility
    Activities:                                                                                          1. Shareholder’s Synergy                           2
                                                     Activities:
    Deliver general modules that related to                                                                  Objectives:
      employee’s expertise during teacher            Actively involved in the process of
                                                       renovation/refurbishment of sport facilities or       Encourage employee
      training session
                                                       art center (incl. contents)                             involvement/engagement in
3. Remedial Class on General Education                                                                         shareholder’s CSR program
     Objectives:                                 3. General Facilities
                                                                                                         2. Blood Donation                                  2
     Improve students creativity and                 Objectives:
                                                                                                               PermataClub Blood Donation activity
      knowledge sharing                              Enhance school general facilities ie. Apotik
     Activities:                                       hidup, canteen.
                                                                                                               Activity based on skill-based volunteerism
     Teach students on general education             Activities:
      that related to employee’s expertise           Actively involved in the process of
      such as: computer class, English,                renovation/refurbishment of school general        Assumptions:
      math, dances or sport.                           facilities such as canteen.                       • Target each employee engagement per year = 8-10
                                                                                                           hours
                                                                                                         • 1 point = 1 hour
                                                                                                         • 10 points = 1 beneficiary/year

                                                                                                                                                                4
Employee’s contribution is tracked thru point reward system

      PermataHati Passport                School Academic Year




                                                                 5
Management support to boost Employee Volunteerism

         All employees is entitled for additional one-day CSR Leave to participate in CSR program




                                                                                                    6
Management recognition to individual/team contribution

                                  OBJECTIVE
                                  To recognise and award outstanding
                                  “Individual” and “Directorate” in
                                  PermataBank who shows strong
                                  passion and commitment to live the
                                  value of PermataHati across
                                  PermataBank.

                                  PermataHati Noble Award is given to:
                                      • Most Caring Individual
                                      • Most Responsive Directorate
                                      • Most Innovative Directorate
                                      • Most Excellent Directorate

                                  PermataHati NOBLE Award is
                                  personally handed by the President
                                  Director, as one of the category under
                                  President Director’s Award


                                                                           7
e-Passport Online

     Online system developed to give convenience for employee to monitor and track its
                    volunteerism activities and status of Point Senyum
                     http://learning.corp.permatabank.co.id/webcsr




                                                                                         8
PermataHati Monitoring Dashboard
as regular monitoring achievement against annual target

                                                                                                                        Trend CSR Activities

 Monitoring Dashboard                                                              20

                                                                                    18
                                                                                                                                             19

             Scholarship                                  EVO Tracking              16

  1200                                                                              14

  1000                                                                              12                                                                           11    11
                                                  # EVO                                                                                                                      10
   800                                                                              10
                                 971                                                                          8
   600                                                                     1130     8                                              8                                              8
                                                  1850                                             6                     8                                       6
   400                                                                              6
                           500                                                                           4               4                                4 5
   200                                                                      720     4                                                   3         34
         125 209
    0                                                                               2      2                                   1
           2010             2011                                     New EVO              0            2
                                                                                    0                             1
                                                                     Repeat EVO                      0
           Target   Achievement                                                          Jan      Feb Mar     Apr      May   Jun       Jul    Aug        Sep    Oct   Nov   Dec

                                                                                                                      2010                        2011



                                                                    # EVO
         Directorate                   Points Earned
                                                                  Participated           Top 10 Employees                    Directorate                 Point Senyum # Activities

 Technology & Operations                   4740                          767      Ida Bagus N Mahayasa U.D            Technology & Operations                   66           18

 Retail Banking                            1452                          384      Popy Surjanto                       Retail Banking                            33           11

 Wholesale Banking                         1348                          275      Erna Linawati Jusuff                President Director                        30           11

                                                                                  Eddy Sutanto                        Technology & Operations                   27            7
 Human Resources                            709                          115
                                                                                  Tjandra Tjulianti                   Technology & Operations                   25            7
 Risk Management                            535                          134
                                                                                  Siska Wiasnistri Andayani           President Director                        24            9
 Finance                                    385                           85
                                                                                  Ida Ayu Putu Lintarini              Technology & Operations                   23            6
 President Director                         281                           37      Leila Djafaar                       President Director                        22            8

 Compliance                                 179                           35      Mustopa Nuroji                      Technology & Operations                   21            6

 Vice President Director                    81                            18      Elisabeth Retna Guntarti            Human Resources                           20            6

                                           9,710                         1,850
                                                                                                                                                                                  9
“Since launched in Q3-2010, 4,178 volunteers of PermataHati has
delivered 1,282 scholarship from 139 activities in 77 institutions,
touching over 8,173 beneficiaries”.

With these achievement, PermataBank earned Distinguished
Honoree Achievement from Stevie Award in “Corporate Social
Responsibility Program of the Year” (Asia, Australian & New Zealand)
in the 2011 International Business Award.

We will continue to work to put more smiley faces for brighter
Indonesia!




                                                                      10

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Vida01 2012 wave_woman_permatabank

  • 2. PermataHati Framework PILLAR 1 PILLAR 2 PILLAR 3 • 3 R (Relief / • Banking for Student • Academic Facilities • Entrepreneurship / Applicative Reconstruction / Recovery) Training • Teacher Training • Non Academic Facilities • General Classes • General Facilities KEY ENABLER: Branch/Employee Volunteerism Target Beneficiaries Schools/Communities around PermataBank’s premises 2
  • 3. How do we engaged the employee and make them excited? 3
  • 4. PermataHati Menu to simplified the process PILLAR 1 – HUMAN DEVELOPMENT PILLAR 2 – FACILITY ENHANCEMENT PILLAR 3 – COMMUNITY EMPOWERMENT Point Senyum : 4 point / activity Point Senyum : 2 point / activity Point Senyum : 4 point / activity Menu Menu Menu 1. Banking for Student 1. Entrepreneurship/Applicative Training 1. Academic Facilities Objectives: Objectives: Objectives: Educate Students on Banking products Empower local/School communities through Enhance students academic facilities such as and features applicative training module Library, Comp/ Language Lab Activities: Activities: Activities: Teach students on general banking Deliver various skills related to employee’s Actively involved in the process of information in a class room and/or visit expertise that could provide additional renovation/refurbishment of school to branches skills/knowledge to the community to grow library/computer lab/language lab (incl. 2. Teachers Training contents) Objectives: A la Carte 2. Non Academic Facilities Improve teaching skills and sharing on Objectives: Menu Points general knowledge Enhance students fitness and creative facility Activities: 1. Shareholder’s Synergy 2 Activities: Deliver general modules that related to Objectives: employee’s expertise during teacher Actively involved in the process of renovation/refurbishment of sport facilities or Encourage employee training session art center (incl. contents) involvement/engagement in 3. Remedial Class on General Education shareholder’s CSR program Objectives: 3. General Facilities 2. Blood Donation 2 Improve students creativity and Objectives: PermataClub Blood Donation activity knowledge sharing Enhance school general facilities ie. Apotik Activities: hidup, canteen. Activity based on skill-based volunteerism Teach students on general education Activities: that related to employee’s expertise Actively involved in the process of such as: computer class, English, renovation/refurbishment of school general Assumptions: math, dances or sport. facilities such as canteen. • Target each employee engagement per year = 8-10 hours • 1 point = 1 hour • 10 points = 1 beneficiary/year 4
  • 5. Employee’s contribution is tracked thru point reward system PermataHati Passport School Academic Year 5
  • 6. Management support to boost Employee Volunteerism All employees is entitled for additional one-day CSR Leave to participate in CSR program 6
  • 7. Management recognition to individual/team contribution OBJECTIVE To recognise and award outstanding “Individual” and “Directorate” in PermataBank who shows strong passion and commitment to live the value of PermataHati across PermataBank. PermataHati Noble Award is given to: • Most Caring Individual • Most Responsive Directorate • Most Innovative Directorate • Most Excellent Directorate PermataHati NOBLE Award is personally handed by the President Director, as one of the category under President Director’s Award 7
  • 8. e-Passport Online Online system developed to give convenience for employee to monitor and track its volunteerism activities and status of Point Senyum http://learning.corp.permatabank.co.id/webcsr 8
  • 9. PermataHati Monitoring Dashboard as regular monitoring achievement against annual target Trend CSR Activities Monitoring Dashboard 20 18 19 Scholarship EVO Tracking 16 1200 14 1000 12 11 11 # EVO 10 800 10 971 8 600 1130 8 8 8 1850 6 8 6 400 6 500 4 4 4 5 200 720 4 3 34 125 209 0 2 2 1 2010 2011 New EVO 0 2 0 1 Repeat EVO 0 Target Achievement Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2010 2011 # EVO Directorate Points Earned Participated Top 10 Employees Directorate Point Senyum # Activities Technology & Operations 4740 767 Ida Bagus N Mahayasa U.D Technology & Operations 66 18 Retail Banking 1452 384 Popy Surjanto Retail Banking 33 11 Wholesale Banking 1348 275 Erna Linawati Jusuff President Director 30 11 Eddy Sutanto Technology & Operations 27 7 Human Resources 709 115 Tjandra Tjulianti Technology & Operations 25 7 Risk Management 535 134 Siska Wiasnistri Andayani President Director 24 9 Finance 385 85 Ida Ayu Putu Lintarini Technology & Operations 23 6 President Director 281 37 Leila Djafaar President Director 22 8 Compliance 179 35 Mustopa Nuroji Technology & Operations 21 6 Vice President Director 81 18 Elisabeth Retna Guntarti Human Resources 20 6 9,710 1,850 9
  • 10. “Since launched in Q3-2010, 4,178 volunteers of PermataHati has delivered 1,282 scholarship from 139 activities in 77 institutions, touching over 8,173 beneficiaries”. With these achievement, PermataBank earned Distinguished Honoree Achievement from Stevie Award in “Corporate Social Responsibility Program of the Year” (Asia, Australian & New Zealand) in the 2011 International Business Award. We will continue to work to put more smiley faces for brighter Indonesia! 10

Hinweis der Redaktion

  1. 2.1. Framework PermataHati: Reactive (humanitarian/ disaster relief) vs Proactive (education program – 3 pillars) EVO & Bravo  CSR champions Manfaat ganda: sekolah/ komunitas + beasiswa
  2. 2.2. Framework - CSR Menu: Keterlibatan karyawan adalah kunci utama kesuksesan PermataHati. 10 Poin Senyum = 1 Beasiswa Selain 3 pilar utama, kami juga berpartisipasi dalam bentuk ‘Shareholder Synergy’. Beberapa contoh: Kegiatan dengan Astra Financial Services Group: Adopt a Library – Renovasi Perpustakaan Book & Computer Lab Donation – Donasi buku dan peralatan komputer Tree plantation & Apotik Hidup Story Telling – Berbagi Cerita (Kelas 2 & 6 SD) Donor darah
  3. 2.3. Framework - Mekanisme Poin Senyum: Proses yang user-friendly untuk karyawan – Poin Senyum . PermataHati Noble award – diberikan pd saat PD’s Award tahunan, dengan kategori: Most Caring Individual Most Responsive Directorate Most Innovative Directorate Most Excellent Directorate
  4. 4.1. Infrastruktur – Cuti CSR: Komitmen manajemen sangat penting – CSR sebagai salah satu kriteria KPI untuk Direksi, Manajemen Senior dan karyawan. Contoh konkrit – CSR Leave, diperkenalkan 2010. Permata satu2nya bank lokal yang memberikan “Cuti CSR” kepada seluruh karyawan diluar jatah cuti tahunan.
  5. 2.3. Framework - Mekanisme Poin Senyum: Proses yang user-friendly untuk karyawan – Poin Senyum . PermataHati Noble award – diberikan pd saat PD’s Award tahunan, dengan kategori: Most Caring Individual Most Responsive Directorate Most Innovative Directorate Most Excellent Directorate
  6. 4.4. Infrastruktur – Online e-Passport: Saat ini kami memiliki buku passport dalam bentuk hard copy  contoh. Tapi tahun 2012 ini kami memperkenalkan dalam bentuk online sebagai bagian dari Inovasi.
  7. 4.5. Infrastruktur – Monitoring Dashboard: Salah satu kunci kesuksesan program CSR adalah sistem monitoring dan tracking yang dilakukan secara reguler dan dilaporkan ke Direksi setiap bulan . Tracking diberikan berdasarkan: Individu karyawan Direktorat Frequent Volunteer vs. New Volunteer Trend bulanan & tahunan