- An introduction to disaster volunteer management intended for nonprofit and governmental agencies in Howard County, Maryland - Overview of Volunteer Reception Center model - Recommendations of steps to take to prepare for disaster volunteers

1. Volunteer Mobilization Centers An introduction to standard operating procedures for Governmental and Non-profit Agencies

13. Volunteers May be Called Upon to. . .

21. VMC Sample Floor Plan Entrance Exit Greeter Interview Referral Confirm. Safety Identific. Volunteer Opportunities

22. Registering Spontaneous, Unaffiliated Volunteers Step 1 Upon Arrival

24. The Interview Step 2 Determining Referral

27. Agency Referral Confirmation Step 3 Confirming Agency Need & Contact Information

29. Safety Briefing Step 4 General Safety Orientation

31. Volunteer Identification Step 5 Verification of Identity

46. Final Thoughts & Questions

47. Thank You Thank you for your commitment to making a positive difference in our community in times of disaster. The Volunteer Center Serving Howard County 10221 Wincopin Circle, Columbia, MD, 21044 (410) 715-3172 info@volunteerhoward.org www.volunteerhoward.org This training was developed using materials and information from the American Red Cross and Volunteer Florida. The Volunteer Center would like to acknowledge the support of the Horizon Foundation, the Baltimore Area UASI Work Group, the Columbia Association, Howard Department of Citizen Services Community Partnership Grant Program, the Columbia Foundation, and the United Way of Central Maryland.