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The Voice Over Internet Protocol (VoIP)
Market 2013-2018:
Prospects for Skype and Other Players
www.visiongain.com
Contents
1. Executive Summary
1.1 Developments in the VoIP Market
1.2 VoIP Market Drivers
1.3 Mobile VoIP Usage to Accelerate
1.4 Restraints to VoIP Uptake
1.5 Benefits of This Report
1.6 Who is This Report for?
1.7 Methodology
1.8 Global VoIP Revenues Forecast 2013, 2015, 2018
1.9 Regional VoIP Revenues Forecast 2013, 2015, 2018
2. Introduction to the Market
2.1 What does VoIP Signify?
2.2 The VoIP Protocol Maze
2.3 How Does VoIP Work?
2.4 Difference Between Traditional and Internet Telephony
2.5 Advantages of VoIP
2.6 Disadvantages of VoIP
2.7 Current VoIP Market
2.7.1 Net Neutrality
2.8 VoIP Market Definition
3. Global VoIP Market Forecast 2013-2018
3.1 Global VoIP Market Revenue Forecast 2013-2018
3.2 Global VoIP Subscribers Forecast 2013-2018
3.3 Softphones
3.3.1 Global Softphone Unit Sales Forecast 2013-2018
3.3.2 Global Softphone Revenue Forecast 2013-2018
3.4 Global SMS Usage Forecast 2013-2018
3.5 Global VoIP Market Drivers and Restraints
www.visiongain.com
Contents
4. Regional VoIP Revenue Forecast 2013-2018
4.1 Regional VoIP Revenue Forecast Summary 2013-2018
4.1.1 Regional VoIP Revenue Market Share Forecasts 2013-2018
4.2 North American VoIP Market 2013-2018
4.2.1 North American VoIP Revenue Forecast 2013-2018
4.3 Latin America VoIP Market 2013-2018
4.3.1 Latin America VoIP Revenue Forecast 2013-2018
4.4 European VoIP Market 2013-2018
4.4.1 European Operators Throttling VoIP Services
4.4.2 European VoIP Revenue Forecast 2013-2018
4.5 Asia Pacific VoIP Market 2013-2018
4.5.1 Asia Pacific VoIP Revenue Forecast 2013-2018
4.6 Middle East and Africa VoIP Market 2013-2018
4.6.1 Middle East and Africa VoIP Revenue Forecast 2013-2018
5. Current VoIP Market and Future Developments
5.1 Fixed Telephone Subscriptions Will Continue to Decline
5.2 Mobile Subscription Reaching Saturation Point
5.2.1 Mobile Subscriptions Forecast 2013-2018
5.3 Global Mobile Broadband Subscriptions Forecast 2013-2018
5.4 Global Fixed Broadband Subscriptions Forecast 2013-2018
5.5 Fixed Broadband Subscriptions by Country
5.6 Fixed Broadband by Technology Forecast 2013-2018
5.7 Importance of Voice Revenues
5.8 Roaming Regulations
5.9 Impact of Bill shock and Roaming Regulations on VoIP
5.10 VoIP as a Bypass Service
5.11 Data Roaming
5.12 Voice vs. Data
5.13 Voice Revenues Declining Rapidly
www.visiongain.com
Contents
5.14 LTE and VoIP – VoLTE
5.15 Market Opportunity for OTT Players
5.16 VoLGA or VoLTE
5.17 VoLGA Forum
5.18 LTE for HD Calls
6. SWOT Analysis of the VoIP Market
6.1 Strengths
6.1.1 VoIP Will Pave the Way for IP Convergence
6.1.2 Increase Penetration into Enterprise
6.1.3 Single-Device Subscription Offering
6.1.4 Portability
6.2 Weaknesses
6.2.1 Availability during Power Outages
6.2.2 QoS and Bandwidth Availability
6.2.3 Emergency Services
6.3 Opportunities
6.3.1 Lower Infrastructure Development Cost
6.3.2 Reduction in Operational and Maintenance Costs
6.3.3 Developing New Apps
6.3.4 Generating Additional Revenue Streams
6.4 Threats
6.4.1 Spam over Internet Telephony (SPIT)
6.4.2 Spoofing and Identity Threat
7. Expert Opinion
7.1 Visiongain Interview with Skype
7.1.1Market Drivers for VoIP
7.1.2 VoIP Market Growth
7.1.3 Leading Countries for VoIP
www.visiongain.com
Contents
7.1.4 VoIP Market Size
7.1.5 Operators Throttling VoIP
7.1.6 VoIP Revenue per User
7.1.7 Strategy
7.2 Visiongain Interview with Vonage
7.2.1 Key Trends in the VoIP Market
7.2.2 Key Challenges in the VoIP Market
7.2.3 Leading Regions for VoIP
7.2.4 Operators Throttling VoIP
7.2.5 VoIP Growth Rates
7.2.6 Technical Developments
8. Leading Companies in the VoIP Market
8.1 Comcast Cable
8.2 AT&T
8.3 Verizon
8.4 Orange
8.4.1 EE and Orange
8.5 Facetime from Apple
8.6 Google Voice/Google Talk
8.7 Vonage
8.8 Jajah
8.9 Viber
8.10 Nortel
8.11 RTX
8.12 Sipcom
8.13 Skype
8.13.1 The Skype and Microsoft Alliance
8.13.2 Monetising Skype
8.13.3 Skype vs. the Others
www.visiongain.com
Contents
8.13.4 The VoIP Messaging Threat
8.13.5 VoIP for Video Calls
8.13.6 Skype 3D Video Calls are Under Development
8.13.7 Operators who Embrace VoIP
8.14 Sipgate
8.15 Yeastar
8.16 SPIRIT DSP
8.17 Global VoIP Client Market Share 2013
8.17.1Global IM Client Market Shares 2013
8.18 Other leading Companies in the VoIP Market
9. Conclusions
9.1 Cost will be the Major Driver for VoIP
9.2 Growth in Smartphone and Broadband Penetration
9.3 Deployment of LTE and WiMax Networks
9.4 Collaborations and Partnerships to Boost Growth
9.5 Operators will Embrace VoIP
9.6 Future of Mobile VoIP
9.7 Global VoIP Market Forecast Summary 2013-2018
9.7.1 Global VoIP Revenue Forecast 2013-2018
9.7.2 Regional VoIP Revenue Forecast 2013-2018
9.7.3 Global VoIP Subscribers Forecast 2013-2018
9.7.4 Global Softphone Unit Sales Forecast 2013-2018
9.7.5 Global Fixed Broadband Subscriptions Forecast 2013-2018
9.7.6 Global Mobile Broadband Subscriptions Forecast 2013-2018
10. Glossary
www.visiongain.com
Contents
List of Tables
Table 1.1 Global VoIP Revenues Forecast Summary 2013, 2015, 2018($bn, CAGR %)
Table 1.2 Regional VoIP Revenues Forecast Summary 2013, 2015, 2018($bn, CAGR %)
Table 2.1 VoIP Protocols
Table 2.2 Comparison Between Traditional and Internet Telephony
Table 3.1 Global VoIP Market Revenues Forecast 2013-2018($bn, AGR %, CAGR %)
Table 3.3 Global VoIP Subscribers Forecast 2013-2018(mn, AGR %, CAGR %)
Table 3.5 Global Softphone Unit Sales Forecast 2013-2018(mn, AGR %, CAGR %)
Table 3.7 Global Softphone Revenue Forecast 2013-2018(mn, AGR %, CAGR %)
Table 3.9 Global SMS Usage Forecast 2013-2018(trillion, AGR %, CAGR %)
Table 3.11 Global VoIP Market Drivers and Restraints
Table 4.1 Regional VoIP Revenue Forecast 2013-2018($bn, AGR %)
Table 4.6 North America VoIP Revenue Forecast 2013-2018($bn, AGR %, CAGR %)
Table 4.9 Latin America VoIP Revenue Forecast 2013-2018($bn, AGR %, CAGR %)
Table 4.12 European VoIP Revenue Forecast 2013-2018($bn, AGR %, CAGR %)
Table 4.15 Asia Pacific VoIP Revenue Forecast 2013-2018($bn, AGR %, CAGR %)
Table 4.18 Middle East and Africa VoIP Revenue Forecast 2013-2018($bn, AGR %, CAGR %)
Table 5.1 Fixed Telephone Subscriptions Forecast 2013-2018(mn, AGR %, CAGR %)
Table 5.3 Regional Mobile Cellular Penetration per 100 Inhabitants 2013(%)
Table 5.5 Mobile Cellular Subscriptions Forecast 2013-2018(mn, AGR %, CAGR %)
Table 5.7 Global Mobile Broadband Subscriptions Forecast 2013-2018(mn, AGR %, CAGR %)
Table 5.9 Global Fixed Broadband Subscriptions Forecast 2013-2018(mn, AGR %, CAGR %)
Table 5.11 OECD Fixed Broadband Subscriptions by Country 2012 (millions)
Table 5.12 OECD Fixed Broadband Subscriptions by Country December 2012 (millions)
Table 5.17 New Retail Price Caps on EU Roaming Charges (Euro Cents)
Table 5.18: New Retail Price Caps (on prices operators charge each other) on EU Roaming
Charges (Euro Cents)
Table 5.21 Total Mobile Operator Revenue vs. Voice Only Revenue Forecast 2013-2018 (US$
Trillions, Voice %, CAGR %)
www.visiongain.com
Contents
Table 5.23 Traditional Mobile Operator Voice Revenues vs. VoIP Revenues Forecast 2013-2018
(US$ Billions, AGR%, CAGR %)
Table 5.25 Options to Re-engineer Voice Call Networks
Table 5.26 VoLGA Forum Members 2013
Table 5.27 LTE Roll Out Schedule 2013 (Company, Details)
Table 6.1 SWOT Analysis of the VoIP Market 2013-2018
Table 8.1 Comcast Cable Company Overview 2012
Table 8.2 Comcast VoIP Solutions
Table 8.3 Comcast VoIP Phone Features
Table 8.4 AT&T Company Overview 2012
Table 8.5 AT&T VoIP Solutions
Table 8.6 Verizon Company Overview 2012
Table 8.7 Verizon VoIP Solutions
Table 8.8 Orange Company Overview 2012
Table 8.9 Orange VoIP Solutions
Table 8.10 Apple Company Overview 2012
Table 8.11 Google Company Overview 2012
Table 8.12 Vonage Company Overview 2012
Table 8.13 Vonage VoIP Solutions
Table 8.14 Jajah Company Overview 2012
Table 8.15 Jajah VoIP Solutions
Table 8.16 Viber Company Overview 2012
Table 8.16 Skype – Key Statistics 2012
Table 8.17 Sipgate VoIP Phone Features
Table 8.18 Sipgate VoIP Call Rates
Table 8.19 Yeastar Products Overview
Table 8.20 SPIRIT DSP Key Products Overview
Table 8.22 Global Top 10 IM Client Market Share 2013 (%)
Table 8.24 Other Leading Companies in the Market 2013 (Company, Product /service)
Table 9.1 Global VoIP Revenue Forecast Summary 2013, 2015, 2018 ($bn, CAGR %)
www.visiongain.com
Contents
Table 9.2 Regional VoIP Revenue Forecast Summary 2013, 2015, 2018 ($bn, CAGR %)
Table 9.3 Global VoIP Subscribers Forecast 2013, 2015, 2018 (mn, AGR%, CAGR %)
Table 9.4 Global Softphone Unit Sales Forecast 2013, 2015, 2018 (mn, AGR%, CAGR %)
Table 9.5 Global Fixed Broadband Subscriptions Forecast 2013, 2015, and 2018(mn, CAGR %)
Table 9.6 Global Mobile Broadband Subscriptions Forecast 2013, 2015, and 2018(mn, CAGR %)
List of Figures
Figure 3.2 Global VoIP Market Revenue Forecast 2013-2018($bn, AGR %)
Figure 3.4 Global VoIP Subscribers Forecast 2013-2018(mn, AGR %)
Figure 3.6 Global Softphone Unit Sales Forecast 2013-2018(mn, AGR %)
Figure 3.8 Global Softphone Revenue Forecast 2013-2018(mn, AGR %)
Figure 3.10 Global SMS Usage Forecast 2013-2018(trillion, AGR %)
Figure 4.2 Regional VoIP Revenue Forecast 2013-2018($bn)
Figure 4.3 Regional VoIP Revenue Market Share Forecast 2013(%)
Figure 4.4 Regional VoIP Revenue Market Share Forecast 2015(%)
Figure 4.5 Regional VoIP Revenue Market Share Forecast 2018(%)
Figure 4.7 North America VoIP Revenue Forecast 2013-2018($bn, AGR %)
Figure 4.8 North America VoIP Revenue Market Share Forecast 2013, 2015 and 2018(% Share)
Figure 4.10 Latin America VoIP Revenue Forecast 2013-2018($bn, AGR %)
Figure 4.11 Latin America VoIP Revenue Market Share Forecast 2013, 2015 and 2018(% Share)
Figure 4.13 European VoIP Revenue Forecast 2013-2018($bn, AGR %)
Figure 4.14 European VoIP Revenue Market Share Forecast 2013, 2015 and 2018(% Share)
Figure 4.16 Asia Pacific VoIP Revenue Forecast 2013-2018($bn, AGR %)
Figure 4.17 Asia Pacific VoIP Revenue Market Share Forecast 2013, 2015 and 2018(% Share)
Figure 4.19 Middle East and Africa VoIP Revenue Forecast 2013-2018($bn)
Figure 4.20 Middle East and Africa Revenue Market Share Forecast 2013, 2015 and 2018(%
Share)
Figure 5.2 Fixed Telephone Subscriptions Forecast 2013-2018(mn, AGR %)
Figure 5.4 Regional Mobile Cellular Penetration Rate per 100 Inhabitants 2013
Figure 5.6 Mobile Cellular Subscriptions Forecast 2013-2018(mn, AGR %)
www.visiongain.com
Contents
Figure 5.8 Global Mobile Broadband Subscriptions Forecast 2013-2018(mn, AGR %)
Figure 5.10 Global Fixed Broadband Subscriptions Forecast 2013-2018(mn, AGR %)
Figure 5.13 Top 20 Countries by Fixed Broadband Subscriptions Dec 2012 (%)
Figure 5.14 Global Broadband Subscriptions Forecast Share by Technology Type 2013 (%)
Figure 5.15 Global Broadband Subscriptions Forecast Share by Technology Type 2018 (%)
Figure 5.16 Global Operator Restriction of VoIP Services 2013 (%)
Figure 5.19: Global Mobile Operator Revenue Share by Service Type Forecast 2013 (Voice, Data,
Messaging, %)
Figure 5.20: Global Mobile Operator Revenue Share by Service Type Forecast 2018 (Voice, Data,
Messaging, %)
Figure 5.22: Total Mobile Operator Revenue vs. Voice only Revenue Forecast 2013-2018 (US$
Trillions)
Figure 5.24: Traditional Mobile Operator Voice Revenues vs. VoIP Revenues Forecast 2013-2018
(US$ Billions)
Figure 8.21: Global Top 4 VoIP Client Market Share 2013 (%)
Figure 8.23: Global Top 10 IM Client Market Share 2013 (%)
Companies Mentioned in This Report
3UK
8X8
Alcatel Lucent
Adobe
ARM
AOL
Apple
Aspect Communications
Asterisk
AT&T
Avaya
Bing
www.visiongain.com
Contents
British Telecom (BT)
Broadsoft
BSkyB
Bouygues Telecom
Blizzard
CenturyLink
China Mobile
Cisco
Comcast
Cox Communications
Datora Telecom
Deutsche Telekom
Digi
Ditech Networks
E-Plus
Everything Everywhere (EE)
Fonality
France Telecom
Free
Fring
Gadu-Gadu
GENBAND
GIPS
Globe Telecom
Google
HTC Corp
Huawei
ICQ
Jajah
Jaxtr
www.visiongain.com
Contents
Kineto Wireless
KPN Netherlands
LG
LG Electronics, Inc
Lingo
Localphone
Match.com
MIRC
Mavenir Systems
Microsoft
Motorola
MTN
Nextiva
Nimbuzz
Nokia
Nortel
O2
Oracle
Orange
Outlook.com
Panasonic
PhonePower
Primus
Plingm
Rebtel
Research In Motion (RIM)
Ringcentral
RTX
Safaricom
Samsung Electronics
www.visiongain.com
Contents
SFR
Shoretel
Singtel
Sipcom
Sipgate
Skype
Software Performance Assurance (SPA)
Sonus Networks
SPIRIT DSP
Sprint
Starent Networks
SureVoIP
TalkTalk
Tecore Networks
Telappliant
Telecom Italia
Telefonica
Telesphere
Tencent QQ
Time Warner Cable
T-Mobile
TRUE
Truphone
Trixbox
Ulticom
Verizon Business
Verizon Communications
Verizon Wireless
ViaTalk
Viber
www.visiongain.com
Contents
Virgin Media
Vitendo Systems
Vocalocity
Vocaltec
Vodafone
Voipfone
Vonage
WhatsApp
WiChorus
XFIRE
Yahoo
Yandex
Yealink
Yeastar
ZTE
Government Agencies and Other Organisations Mentioned in This Report
3rd Generation Partnership Project (3GPP)
Body of European Regulators Group for Electronic Communications (BEREC)
Directorate General of Telecommunications (DGT)
European Commission
Fraunhofer IIS
GSMA Groupe Spéciale Mobile Association
International Telecommunication Union (ITU)
Ministry of External Affairs and Communications
OECD: Organisation for Economic Co-operation and Development
Saudi Communications and Information Technology Commission (CITC)
VoLGA Forum
Page 42www.visiongain.com
The Voice Over Internet Protocol (VoIP) Market
2013-2018: Prospects for Skype and Other Players
2013 2014 2015 2016 2017 2018 2013-18
Revenues($bn) 4.9 5.8 6.9 8.4 10.4 12.8 49.2
AGR (%) 17.6 19.9 21.5 23.4 24
CAGR (%) 2013-2015 18.7 2015-2018 22.9
CAGR (%) 2013-2018 21.1
2013 2015 2018
0
5
10
15
20
25
30
0
2
4
6
8
10
12
14
2013 2014 2015 2016 2017 2018
AGR%
Revenuesin$bn
Year Revenues $bn AGR %
6.5% 7% 8.3%
Source: Visiongain 2013
Source: Visiongain
Figure 4.11 Latin America VoIP Revenue Market Share Forecast 2013, 2015 and
2018 (% Share)
Source: Visiongain 2013
Figure 4.10 Latin America VoIP Revenue Forecast 2013-2018 ($bn, AGR %)
Table 4.9 Latin America VoIP Revenue Forecast 2013-2018($bn, AGR %, CAGR %)
Page 82www.visiongain.com
The Voice Over Internet Protocol (VoIP) Market
2013-2018: Prospects for Skype and Other Players
7. Expert Opinion ____
7.1 Visiongain Interview with Skype
Visiongain conducted an interview with Andrew Malcolm, Senior Director – Strategy at Skype
about his viewpoint of the VoIP market.
7.1.1 Market Drivers for VoIP
Visiongain: What are the key market drivers for VoIP?
Andrew Malcolm: The key determining factor for VoIP is connectivity and broadband penetration
rates. The growth in broadband penetration in emerging countries especially over mobile networks
will enable a whole new segment of the population to access VoIP technology. The next important
factor would be to deliver high quality of service to make VoIP successful. There are certain
technical challenges related to the quality of service that most providers are dealing with on a
regular basis and trying to overcome. However, quality has definitely improved over time. For
instance Skype to Skype calls that are true VoIP calls are HD quality now.
A megabyte of data over the mobile network is much more expensive to the consumer than a
minute, as minutes are tending towards free and data is tending away from unlimited. As a result, it
becomes more expensive to provide VoIP calling.
7.1.2 VoIP Market Growth
Visiongain: How will the VoIP market grow in the next 5 years?
Andrew Malcolm: The VoIP market will continue to grow in the next 5 years as cost of mobile data
will not significantly rise in the coming years. In an enterprise based world, VoIP is much more cost
effective as compared to using PSTN based communication.
It also depends on the most preferred method of communication amongst subscribers. SMS is
becoming increasingly popular as compared to voice calling which means the PSTN market will
shrink over time. Even if the numbers of callers grow, actual minutes per caller will not grow.
Currently, Skype accounts for a significant portion of the international calling minutes and we
expect VoIP minutes to grow steadily in the coming years.
Page 89www.visiongain.com
The Voice Over Internet Protocol (VoIP) Market
2013-2018: Prospects for Skype and Other Players
8. Leading Companies in the VoIP Market
For the purpose of this report we have focussed on companies that provide VoIP as a solution
directly to residential, small and medium business (SMB), Enterprise and mobile customers.
Other companies in the VoIP value chain such as Hardware providers (VoIP equipment vendors
like Cisco and Avaya) and VoIP platform enablers (Oracle, Aspect Communications) have also
been mentioned briefly in this report.
8.1 Comcast Cable ___
Comcast Cable is a distinguished provider of video, high-speed Internet and phone services to
residential and business customers in the United States. For a brief overview of Comcast and its
VoIP solutions, please see Table 8.1 and Table 8.2.
2012
Total company revenue $bn $62.6bn
High speed internet customers 19.4mn
High speed internet penetration 36.4%
Voice customers 10mn
Voice penetration 18.7%
Video customers 22mn
Video penetration 41.4%
Key Competitors Verizon, Time Warner Cable, AT&T and CenturyLink
Headquarters Philadelphia,PA
Ticker CMCSA,CMCSK
Website www.comcast.com
Product Features
Business VoiceEdge
Business Voice Edge is a cloud-based VoIP phone system which
offers unified communications solutions and seamless connectivity
SIP Trunks
SIP Trunks provide SIP connectivity between a business's existing
IP PBX and the IP network, and route calls between networks
Table 8.1 Comcast Cable Company Overview 2012
Source: Visiongain 2013
Table 8.2 Comcast VoIP Solutions

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The voice over internet protocol (VoIP) market 2013 2018

  • 1. ©notice This material is copyright by visiongain. It is against the law to reproduce any of this material without the prior written agreement of vision- gain. You cannot photocopy, fax, download to database or duplicate in any other way any of the material contained in this report. Each pur- chase and single copy is for personal use only. The Voice Over Internet Protocol (VoIP) Market 2013-2018: Prospects for Skype and Other Players
  • 2. www.visiongain.com Contents 1. Executive Summary 1.1 Developments in the VoIP Market 1.2 VoIP Market Drivers 1.3 Mobile VoIP Usage to Accelerate 1.4 Restraints to VoIP Uptake 1.5 Benefits of This Report 1.6 Who is This Report for? 1.7 Methodology 1.8 Global VoIP Revenues Forecast 2013, 2015, 2018 1.9 Regional VoIP Revenues Forecast 2013, 2015, 2018 2. Introduction to the Market 2.1 What does VoIP Signify? 2.2 The VoIP Protocol Maze 2.3 How Does VoIP Work? 2.4 Difference Between Traditional and Internet Telephony 2.5 Advantages of VoIP 2.6 Disadvantages of VoIP 2.7 Current VoIP Market 2.7.1 Net Neutrality 2.8 VoIP Market Definition 3. Global VoIP Market Forecast 2013-2018 3.1 Global VoIP Market Revenue Forecast 2013-2018 3.2 Global VoIP Subscribers Forecast 2013-2018 3.3 Softphones 3.3.1 Global Softphone Unit Sales Forecast 2013-2018 3.3.2 Global Softphone Revenue Forecast 2013-2018 3.4 Global SMS Usage Forecast 2013-2018 3.5 Global VoIP Market Drivers and Restraints
  • 3. www.visiongain.com Contents 4. Regional VoIP Revenue Forecast 2013-2018 4.1 Regional VoIP Revenue Forecast Summary 2013-2018 4.1.1 Regional VoIP Revenue Market Share Forecasts 2013-2018 4.2 North American VoIP Market 2013-2018 4.2.1 North American VoIP Revenue Forecast 2013-2018 4.3 Latin America VoIP Market 2013-2018 4.3.1 Latin America VoIP Revenue Forecast 2013-2018 4.4 European VoIP Market 2013-2018 4.4.1 European Operators Throttling VoIP Services 4.4.2 European VoIP Revenue Forecast 2013-2018 4.5 Asia Pacific VoIP Market 2013-2018 4.5.1 Asia Pacific VoIP Revenue Forecast 2013-2018 4.6 Middle East and Africa VoIP Market 2013-2018 4.6.1 Middle East and Africa VoIP Revenue Forecast 2013-2018 5. Current VoIP Market and Future Developments 5.1 Fixed Telephone Subscriptions Will Continue to Decline 5.2 Mobile Subscription Reaching Saturation Point 5.2.1 Mobile Subscriptions Forecast 2013-2018 5.3 Global Mobile Broadband Subscriptions Forecast 2013-2018 5.4 Global Fixed Broadband Subscriptions Forecast 2013-2018 5.5 Fixed Broadband Subscriptions by Country 5.6 Fixed Broadband by Technology Forecast 2013-2018 5.7 Importance of Voice Revenues 5.8 Roaming Regulations 5.9 Impact of Bill shock and Roaming Regulations on VoIP 5.10 VoIP as a Bypass Service 5.11 Data Roaming 5.12 Voice vs. Data 5.13 Voice Revenues Declining Rapidly
  • 4. www.visiongain.com Contents 5.14 LTE and VoIP – VoLTE 5.15 Market Opportunity for OTT Players 5.16 VoLGA or VoLTE 5.17 VoLGA Forum 5.18 LTE for HD Calls 6. SWOT Analysis of the VoIP Market 6.1 Strengths 6.1.1 VoIP Will Pave the Way for IP Convergence 6.1.2 Increase Penetration into Enterprise 6.1.3 Single-Device Subscription Offering 6.1.4 Portability 6.2 Weaknesses 6.2.1 Availability during Power Outages 6.2.2 QoS and Bandwidth Availability 6.2.3 Emergency Services 6.3 Opportunities 6.3.1 Lower Infrastructure Development Cost 6.3.2 Reduction in Operational and Maintenance Costs 6.3.3 Developing New Apps 6.3.4 Generating Additional Revenue Streams 6.4 Threats 6.4.1 Spam over Internet Telephony (SPIT) 6.4.2 Spoofing and Identity Threat 7. Expert Opinion 7.1 Visiongain Interview with Skype 7.1.1Market Drivers for VoIP 7.1.2 VoIP Market Growth 7.1.3 Leading Countries for VoIP
  • 5. www.visiongain.com Contents 7.1.4 VoIP Market Size 7.1.5 Operators Throttling VoIP 7.1.6 VoIP Revenue per User 7.1.7 Strategy 7.2 Visiongain Interview with Vonage 7.2.1 Key Trends in the VoIP Market 7.2.2 Key Challenges in the VoIP Market 7.2.3 Leading Regions for VoIP 7.2.4 Operators Throttling VoIP 7.2.5 VoIP Growth Rates 7.2.6 Technical Developments 8. Leading Companies in the VoIP Market 8.1 Comcast Cable 8.2 AT&T 8.3 Verizon 8.4 Orange 8.4.1 EE and Orange 8.5 Facetime from Apple 8.6 Google Voice/Google Talk 8.7 Vonage 8.8 Jajah 8.9 Viber 8.10 Nortel 8.11 RTX 8.12 Sipcom 8.13 Skype 8.13.1 The Skype and Microsoft Alliance 8.13.2 Monetising Skype 8.13.3 Skype vs. the Others
  • 6. www.visiongain.com Contents 8.13.4 The VoIP Messaging Threat 8.13.5 VoIP for Video Calls 8.13.6 Skype 3D Video Calls are Under Development 8.13.7 Operators who Embrace VoIP 8.14 Sipgate 8.15 Yeastar 8.16 SPIRIT DSP 8.17 Global VoIP Client Market Share 2013 8.17.1Global IM Client Market Shares 2013 8.18 Other leading Companies in the VoIP Market 9. Conclusions 9.1 Cost will be the Major Driver for VoIP 9.2 Growth in Smartphone and Broadband Penetration 9.3 Deployment of LTE and WiMax Networks 9.4 Collaborations and Partnerships to Boost Growth 9.5 Operators will Embrace VoIP 9.6 Future of Mobile VoIP 9.7 Global VoIP Market Forecast Summary 2013-2018 9.7.1 Global VoIP Revenue Forecast 2013-2018 9.7.2 Regional VoIP Revenue Forecast 2013-2018 9.7.3 Global VoIP Subscribers Forecast 2013-2018 9.7.4 Global Softphone Unit Sales Forecast 2013-2018 9.7.5 Global Fixed Broadband Subscriptions Forecast 2013-2018 9.7.6 Global Mobile Broadband Subscriptions Forecast 2013-2018 10. Glossary
  • 7. www.visiongain.com Contents List of Tables Table 1.1 Global VoIP Revenues Forecast Summary 2013, 2015, 2018($bn, CAGR %) Table 1.2 Regional VoIP Revenues Forecast Summary 2013, 2015, 2018($bn, CAGR %) Table 2.1 VoIP Protocols Table 2.2 Comparison Between Traditional and Internet Telephony Table 3.1 Global VoIP Market Revenues Forecast 2013-2018($bn, AGR %, CAGR %) Table 3.3 Global VoIP Subscribers Forecast 2013-2018(mn, AGR %, CAGR %) Table 3.5 Global Softphone Unit Sales Forecast 2013-2018(mn, AGR %, CAGR %) Table 3.7 Global Softphone Revenue Forecast 2013-2018(mn, AGR %, CAGR %) Table 3.9 Global SMS Usage Forecast 2013-2018(trillion, AGR %, CAGR %) Table 3.11 Global VoIP Market Drivers and Restraints Table 4.1 Regional VoIP Revenue Forecast 2013-2018($bn, AGR %) Table 4.6 North America VoIP Revenue Forecast 2013-2018($bn, AGR %, CAGR %) Table 4.9 Latin America VoIP Revenue Forecast 2013-2018($bn, AGR %, CAGR %) Table 4.12 European VoIP Revenue Forecast 2013-2018($bn, AGR %, CAGR %) Table 4.15 Asia Pacific VoIP Revenue Forecast 2013-2018($bn, AGR %, CAGR %) Table 4.18 Middle East and Africa VoIP Revenue Forecast 2013-2018($bn, AGR %, CAGR %) Table 5.1 Fixed Telephone Subscriptions Forecast 2013-2018(mn, AGR %, CAGR %) Table 5.3 Regional Mobile Cellular Penetration per 100 Inhabitants 2013(%) Table 5.5 Mobile Cellular Subscriptions Forecast 2013-2018(mn, AGR %, CAGR %) Table 5.7 Global Mobile Broadband Subscriptions Forecast 2013-2018(mn, AGR %, CAGR %) Table 5.9 Global Fixed Broadband Subscriptions Forecast 2013-2018(mn, AGR %, CAGR %) Table 5.11 OECD Fixed Broadband Subscriptions by Country 2012 (millions) Table 5.12 OECD Fixed Broadband Subscriptions by Country December 2012 (millions) Table 5.17 New Retail Price Caps on EU Roaming Charges (Euro Cents) Table 5.18: New Retail Price Caps (on prices operators charge each other) on EU Roaming Charges (Euro Cents) Table 5.21 Total Mobile Operator Revenue vs. Voice Only Revenue Forecast 2013-2018 (US$ Trillions, Voice %, CAGR %)
  • 8. www.visiongain.com Contents Table 5.23 Traditional Mobile Operator Voice Revenues vs. VoIP Revenues Forecast 2013-2018 (US$ Billions, AGR%, CAGR %) Table 5.25 Options to Re-engineer Voice Call Networks Table 5.26 VoLGA Forum Members 2013 Table 5.27 LTE Roll Out Schedule 2013 (Company, Details) Table 6.1 SWOT Analysis of the VoIP Market 2013-2018 Table 8.1 Comcast Cable Company Overview 2012 Table 8.2 Comcast VoIP Solutions Table 8.3 Comcast VoIP Phone Features Table 8.4 AT&T Company Overview 2012 Table 8.5 AT&T VoIP Solutions Table 8.6 Verizon Company Overview 2012 Table 8.7 Verizon VoIP Solutions Table 8.8 Orange Company Overview 2012 Table 8.9 Orange VoIP Solutions Table 8.10 Apple Company Overview 2012 Table 8.11 Google Company Overview 2012 Table 8.12 Vonage Company Overview 2012 Table 8.13 Vonage VoIP Solutions Table 8.14 Jajah Company Overview 2012 Table 8.15 Jajah VoIP Solutions Table 8.16 Viber Company Overview 2012 Table 8.16 Skype – Key Statistics 2012 Table 8.17 Sipgate VoIP Phone Features Table 8.18 Sipgate VoIP Call Rates Table 8.19 Yeastar Products Overview Table 8.20 SPIRIT DSP Key Products Overview Table 8.22 Global Top 10 IM Client Market Share 2013 (%) Table 8.24 Other Leading Companies in the Market 2013 (Company, Product /service) Table 9.1 Global VoIP Revenue Forecast Summary 2013, 2015, 2018 ($bn, CAGR %)
  • 9. www.visiongain.com Contents Table 9.2 Regional VoIP Revenue Forecast Summary 2013, 2015, 2018 ($bn, CAGR %) Table 9.3 Global VoIP Subscribers Forecast 2013, 2015, 2018 (mn, AGR%, CAGR %) Table 9.4 Global Softphone Unit Sales Forecast 2013, 2015, 2018 (mn, AGR%, CAGR %) Table 9.5 Global Fixed Broadband Subscriptions Forecast 2013, 2015, and 2018(mn, CAGR %) Table 9.6 Global Mobile Broadband Subscriptions Forecast 2013, 2015, and 2018(mn, CAGR %) List of Figures Figure 3.2 Global VoIP Market Revenue Forecast 2013-2018($bn, AGR %) Figure 3.4 Global VoIP Subscribers Forecast 2013-2018(mn, AGR %) Figure 3.6 Global Softphone Unit Sales Forecast 2013-2018(mn, AGR %) Figure 3.8 Global Softphone Revenue Forecast 2013-2018(mn, AGR %) Figure 3.10 Global SMS Usage Forecast 2013-2018(trillion, AGR %) Figure 4.2 Regional VoIP Revenue Forecast 2013-2018($bn) Figure 4.3 Regional VoIP Revenue Market Share Forecast 2013(%) Figure 4.4 Regional VoIP Revenue Market Share Forecast 2015(%) Figure 4.5 Regional VoIP Revenue Market Share Forecast 2018(%) Figure 4.7 North America VoIP Revenue Forecast 2013-2018($bn, AGR %) Figure 4.8 North America VoIP Revenue Market Share Forecast 2013, 2015 and 2018(% Share) Figure 4.10 Latin America VoIP Revenue Forecast 2013-2018($bn, AGR %) Figure 4.11 Latin America VoIP Revenue Market Share Forecast 2013, 2015 and 2018(% Share) Figure 4.13 European VoIP Revenue Forecast 2013-2018($bn, AGR %) Figure 4.14 European VoIP Revenue Market Share Forecast 2013, 2015 and 2018(% Share) Figure 4.16 Asia Pacific VoIP Revenue Forecast 2013-2018($bn, AGR %) Figure 4.17 Asia Pacific VoIP Revenue Market Share Forecast 2013, 2015 and 2018(% Share) Figure 4.19 Middle East and Africa VoIP Revenue Forecast 2013-2018($bn) Figure 4.20 Middle East and Africa Revenue Market Share Forecast 2013, 2015 and 2018(% Share) Figure 5.2 Fixed Telephone Subscriptions Forecast 2013-2018(mn, AGR %) Figure 5.4 Regional Mobile Cellular Penetration Rate per 100 Inhabitants 2013 Figure 5.6 Mobile Cellular Subscriptions Forecast 2013-2018(mn, AGR %)
  • 10. www.visiongain.com Contents Figure 5.8 Global Mobile Broadband Subscriptions Forecast 2013-2018(mn, AGR %) Figure 5.10 Global Fixed Broadband Subscriptions Forecast 2013-2018(mn, AGR %) Figure 5.13 Top 20 Countries by Fixed Broadband Subscriptions Dec 2012 (%) Figure 5.14 Global Broadband Subscriptions Forecast Share by Technology Type 2013 (%) Figure 5.15 Global Broadband Subscriptions Forecast Share by Technology Type 2018 (%) Figure 5.16 Global Operator Restriction of VoIP Services 2013 (%) Figure 5.19: Global Mobile Operator Revenue Share by Service Type Forecast 2013 (Voice, Data, Messaging, %) Figure 5.20: Global Mobile Operator Revenue Share by Service Type Forecast 2018 (Voice, Data, Messaging, %) Figure 5.22: Total Mobile Operator Revenue vs. Voice only Revenue Forecast 2013-2018 (US$ Trillions) Figure 5.24: Traditional Mobile Operator Voice Revenues vs. VoIP Revenues Forecast 2013-2018 (US$ Billions) Figure 8.21: Global Top 4 VoIP Client Market Share 2013 (%) Figure 8.23: Global Top 10 IM Client Market Share 2013 (%) Companies Mentioned in This Report 3UK 8X8 Alcatel Lucent Adobe ARM AOL Apple Aspect Communications Asterisk AT&T Avaya Bing
  • 11. www.visiongain.com Contents British Telecom (BT) Broadsoft BSkyB Bouygues Telecom Blizzard CenturyLink China Mobile Cisco Comcast Cox Communications Datora Telecom Deutsche Telekom Digi Ditech Networks E-Plus Everything Everywhere (EE) Fonality France Telecom Free Fring Gadu-Gadu GENBAND GIPS Globe Telecom Google HTC Corp Huawei ICQ Jajah Jaxtr
  • 12. www.visiongain.com Contents Kineto Wireless KPN Netherlands LG LG Electronics, Inc Lingo Localphone Match.com MIRC Mavenir Systems Microsoft Motorola MTN Nextiva Nimbuzz Nokia Nortel O2 Oracle Orange Outlook.com Panasonic PhonePower Primus Plingm Rebtel Research In Motion (RIM) Ringcentral RTX Safaricom Samsung Electronics
  • 13. www.visiongain.com Contents SFR Shoretel Singtel Sipcom Sipgate Skype Software Performance Assurance (SPA) Sonus Networks SPIRIT DSP Sprint Starent Networks SureVoIP TalkTalk Tecore Networks Telappliant Telecom Italia Telefonica Telesphere Tencent QQ Time Warner Cable T-Mobile TRUE Truphone Trixbox Ulticom Verizon Business Verizon Communications Verizon Wireless ViaTalk Viber
  • 14. www.visiongain.com Contents Virgin Media Vitendo Systems Vocalocity Vocaltec Vodafone Voipfone Vonage WhatsApp WiChorus XFIRE Yahoo Yandex Yealink Yeastar ZTE Government Agencies and Other Organisations Mentioned in This Report 3rd Generation Partnership Project (3GPP) Body of European Regulators Group for Electronic Communications (BEREC) Directorate General of Telecommunications (DGT) European Commission Fraunhofer IIS GSMA Groupe Spéciale Mobile Association International Telecommunication Union (ITU) Ministry of External Affairs and Communications OECD: Organisation for Economic Co-operation and Development Saudi Communications and Information Technology Commission (CITC) VoLGA Forum
  • 15. Page 42www.visiongain.com The Voice Over Internet Protocol (VoIP) Market 2013-2018: Prospects for Skype and Other Players 2013 2014 2015 2016 2017 2018 2013-18 Revenues($bn) 4.9 5.8 6.9 8.4 10.4 12.8 49.2 AGR (%) 17.6 19.9 21.5 23.4 24 CAGR (%) 2013-2015 18.7 2015-2018 22.9 CAGR (%) 2013-2018 21.1 2013 2015 2018 0 5 10 15 20 25 30 0 2 4 6 8 10 12 14 2013 2014 2015 2016 2017 2018 AGR% Revenuesin$bn Year Revenues $bn AGR % 6.5% 7% 8.3% Source: Visiongain 2013 Source: Visiongain Figure 4.11 Latin America VoIP Revenue Market Share Forecast 2013, 2015 and 2018 (% Share) Source: Visiongain 2013 Figure 4.10 Latin America VoIP Revenue Forecast 2013-2018 ($bn, AGR %) Table 4.9 Latin America VoIP Revenue Forecast 2013-2018($bn, AGR %, CAGR %)
  • 16. Page 82www.visiongain.com The Voice Over Internet Protocol (VoIP) Market 2013-2018: Prospects for Skype and Other Players 7. Expert Opinion ____ 7.1 Visiongain Interview with Skype Visiongain conducted an interview with Andrew Malcolm, Senior Director – Strategy at Skype about his viewpoint of the VoIP market. 7.1.1 Market Drivers for VoIP Visiongain: What are the key market drivers for VoIP? Andrew Malcolm: The key determining factor for VoIP is connectivity and broadband penetration rates. The growth in broadband penetration in emerging countries especially over mobile networks will enable a whole new segment of the population to access VoIP technology. The next important factor would be to deliver high quality of service to make VoIP successful. There are certain technical challenges related to the quality of service that most providers are dealing with on a regular basis and trying to overcome. However, quality has definitely improved over time. For instance Skype to Skype calls that are true VoIP calls are HD quality now. A megabyte of data over the mobile network is much more expensive to the consumer than a minute, as minutes are tending towards free and data is tending away from unlimited. As a result, it becomes more expensive to provide VoIP calling. 7.1.2 VoIP Market Growth Visiongain: How will the VoIP market grow in the next 5 years? Andrew Malcolm: The VoIP market will continue to grow in the next 5 years as cost of mobile data will not significantly rise in the coming years. In an enterprise based world, VoIP is much more cost effective as compared to using PSTN based communication. It also depends on the most preferred method of communication amongst subscribers. SMS is becoming increasingly popular as compared to voice calling which means the PSTN market will shrink over time. Even if the numbers of callers grow, actual minutes per caller will not grow. Currently, Skype accounts for a significant portion of the international calling minutes and we expect VoIP minutes to grow steadily in the coming years.
  • 17. Page 89www.visiongain.com The Voice Over Internet Protocol (VoIP) Market 2013-2018: Prospects for Skype and Other Players 8. Leading Companies in the VoIP Market For the purpose of this report we have focussed on companies that provide VoIP as a solution directly to residential, small and medium business (SMB), Enterprise and mobile customers. Other companies in the VoIP value chain such as Hardware providers (VoIP equipment vendors like Cisco and Avaya) and VoIP platform enablers (Oracle, Aspect Communications) have also been mentioned briefly in this report. 8.1 Comcast Cable ___ Comcast Cable is a distinguished provider of video, high-speed Internet and phone services to residential and business customers in the United States. For a brief overview of Comcast and its VoIP solutions, please see Table 8.1 and Table 8.2. 2012 Total company revenue $bn $62.6bn High speed internet customers 19.4mn High speed internet penetration 36.4% Voice customers 10mn Voice penetration 18.7% Video customers 22mn Video penetration 41.4% Key Competitors Verizon, Time Warner Cable, AT&T and CenturyLink Headquarters Philadelphia,PA Ticker CMCSA,CMCSK Website www.comcast.com Product Features Business VoiceEdge Business Voice Edge is a cloud-based VoIP phone system which offers unified communications solutions and seamless connectivity SIP Trunks SIP Trunks provide SIP connectivity between a business's existing IP PBX and the IP network, and route calls between networks Table 8.1 Comcast Cable Company Overview 2012 Source: Visiongain 2013 Table 8.2 Comcast VoIP Solutions