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Managing Mobile Chaos
Sijbrand Tieleman |   Virtual Affairs
Vincent Philipsen |   Kony
Agenda

  Introduction
  Mobile chaos
  Managing mobile chaos
          Consumers
          Business
        The multi-channel challenge
        Solutions
        Paths to success
        Annual savings & ROI
        Benefits



Copyright © 2012 Virtual Affairs & Kony Solutions, Inc. – Mobile Convention Amsterdam 2012   2   2
Introduction

  Why are we announcing this




Copyright © 2012 Virtual Affairs & Kony Solutions, Inc. – Mobile Convention Amsterdam 2012   3   3
Cambrian Explosian




Copyright © 2012 Virtual Affairs & Kony Solutions, Inc. – Emerce Mobile Convention 2012   4   4
Android growth




Copyright © 2012 Virtual Affairs & Kony Solutions, Inc. – Emerce Mobile Convention 2012   5   5
The Stakes
   are high
Copyright © 2011 Kony Solutions, Inc. CONFIDENTIAL   6
Copyright © 2012 Virtual Affairs & Kony Solutions, Inc. – Emerce Mobile Convention 2012   7   7
The Business-IT stakes are high…!




Copyright © 2012 Virtual Affairs & Kony Solutions, Inc. – Emerce Mobile Convention 2012   8   8
Copyright © 2011 Kony Solutions, Inc. CONFIDENTIAL   9
Mobile Chaos
The ones you know about




                                 Windows Phone                                                      WebOS
                                                                           Symbian
                                                                                             J2ME

                         Blackberry
                                                                                                      Traditional Mobile Web
                                                                                                      WML
                                                                                                      Basic HTML
                                                                                                      HTML4
                    Android

                                                                                                        HTML5
                                                                                                        URL Based HTML5
             iOS                                                                                        SPA HTML5


                                                                   Application Development
Copyright © 2012 Virtual Affairs & Kony Solutions, Inc. – Mobile Convention Amsterdam 2012                                        10
                                                                                                                               10 10
Empowering Everywhere: Consumers
                                                      Insurance                                    Travel
                                      Find Agent                                                          Purchase Tickets
                         Submit Claims                                                                          Book A Room
                  Get Quotes                                                                                      Check Flight Status
                                                                                                                      Flight, Hotel Check-In
        Make Payments
                                                                                                                           Manage Rewards
  Automotive                                                                                                                Retail
        Review Cars                                                                                                          Search Products
    Build Your Car                                                                                                            Review & Share
Estimate Payments                                                                                                             Locate Stores
 Estimate Trade-In                                                                                                            Checkout
                                                                                                                             Manage Account
        Locate Dealers
                                                                                                                            Use Coupons
   Healthcare                                                                                                              Finance
               Plan Enrollment                                                                                         Manage Accounts
                                                                                                                         & Investments
                         Find Providers
                                                                                                                  View Statements
                              Manage Wellness
                                                                                                               Pay Bills
                                  Manage Prescriptions                                                 Transfer Funds
                                                       Co-Pay & Bill Pay                      Apply for Loans


 Copyright © 2012 Virtual Affairs & Kony Solutions, Inc. – Mobile Convention Amsterdam 2012                                                    11 11
Empowering Everywhere: Workforce
                                       Field Services                                            Human Resources
             Inventory Management                                                                        Timesheet Management
    Maintenance Scheduling                                                                                     Policy Review
                                                                                                                 Talent Acquisition
 Contractor Management
                                                                                                                       Expense Management
Equipment Assessment
                                                                                                                         Organizational Insight
      Crew Scheduling
Risk Assessment
                                                                                                                            CRM
                                                                                                                               Sales Orders
            Incident
         Management                                                                                                            Sales Activities
                   Supply Chain                                                                                                Customer Loyalty
                   Management                                                                                                  Customer Analysis

           Industry                                                                                                         Marketing Campaigns
                                                                                                                         Leads & Opportunities
      Commercial Banking
                                                                                                                       Account Management
         Wealth Management
                                                                                                                  Operations
         Consumer Packaged Goods
                                                                                                                Manuals & Procedure Checklist
                             Fleet Management
                                                                                                           Disruption Management
                               Healthcare Management                                                   Process Management
                                             Media Management                                   Document Management


   Copyright © 2012 Virtual Affairs & Kony Solutions, Inc. – Mobile Convention Amsterdam 2012                                                      12 12
The Multi-Channel Challenge



                                         ?
                                                                                   Secure brand adherence / loyalty?
                                                                                   Deliver customer convenience?
                                                                                   Reduce customer support costs?
                                                                                   Get to market fast?
  BUSINESS                                                                         Attain operational effectiveness?
                                                                                   Drive employee productivity?
  How do I…                                                                        Increase profitability?
                                                                                   Lower risks?




                                                     ?
                                                                                   Plethora of device options, modes, delivery mechanisms?
                                                                                             HTML5        iOS phone & tablet /
                                                                                             HTML4        Android phone & tablet /
                                                                                             Native       Windows phone, desktop & kiosk /
                                                                                             Hybrid       RIM / Symbian /
  TECHNOLOGY                                                                                 Mixed-Mode   Desktop Web
                                                                                   Consumer demand for on-device functionality (GPS,
  How do I cope with…                                                               payments, etc)?
                                                                                   Employee demands for BYOD?
                                                                                   Deliver great UI/UX experience?
                                                                                   Security and data integrity challenges?


Copyright © 2012 Virtual Affairs & Kony Solutions, Inc. – Mobile Convention Amsterdam 2012                                                    13 13
Solutions

                                           Multi-Channel Application Management
                                           Enterprise App Store
                                           Centralized Web based Management Console
                                           Integrated MDM Capabilities


                                Apps: Feature Complete, Extensible, Configurable

                  Retail               Media              Healthcare              Auto       Airlines   CRM
                                                                                                        HCM   Banking   +



                           Multi-Channel Platform: Write Once, Run Everywhere
                                           Open, Standards-Based Architecture
                                           Broadest, Deepest Multi-Channel Support
                                           Integrated B2C, B2E Functionality




Copyright © 2012 Virtual Affairs & Kony Solutions, Inc. – Mobile Convention Amsterdam 2012                                  14 14
Paths to Success



                                     Custom B2C, B2E App




                               Configurable pre-built apps




                              Multi-Channel Enterprise
                             Application Platform (MEAP)



Copyright © 2012 Virtual Affairs & Kony Solutions, Inc. – Mobile Convention Amsterdam 2012   15 15
Annual Savings & ROI




Copyright © 2012 Virtual Affairs & Kony Solutions, Inc. – Mobile Convention Amsterdam 2012   16 16
Benefits

  Lowest TCO – 40%-70% Savings
  Rapid time to market
          App creation/launch
  Reach more mobile users
          Write once, run everywhere
          Change once, change everywhere
  Future proof – Kony SLA’s
          30 days
          90 days
  Stay ahead of the market/competition
          Mobile – Native, Mobile Web, HTML5, SMS
          Tablets, Social Media, Kiosk, Web Gadgets


Copyright © 2012 Virtual Affairs & Kony Solutions, Inc. – Mobile Convention Amsterdam 2012   17 17
Thank you for your attention !
For more information visit our stand in the main hall. Or go to our websites:
www.virtual-affairs.com and www.kony.com

Sijbrand Tieleman, Virtual Affairs | Vincent Philipsen, Kony solutions

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Mobile Convention Amsterdam 2012 - Managing Mobile Chaos

  • 1. Managing Mobile Chaos Sijbrand Tieleman | Virtual Affairs Vincent Philipsen | Kony
  • 2. Agenda  Introduction  Mobile chaos  Managing mobile chaos  Consumers  Business  The multi-channel challenge  Solutions  Paths to success  Annual savings & ROI  Benefits Copyright © 2012 Virtual Affairs & Kony Solutions, Inc. – Mobile Convention Amsterdam 2012 2 2
  • 3. Introduction  Why are we announcing this Copyright © 2012 Virtual Affairs & Kony Solutions, Inc. – Mobile Convention Amsterdam 2012 3 3
  • 4. Cambrian Explosian Copyright © 2012 Virtual Affairs & Kony Solutions, Inc. – Emerce Mobile Convention 2012 4 4
  • 5. Android growth Copyright © 2012 Virtual Affairs & Kony Solutions, Inc. – Emerce Mobile Convention 2012 5 5
  • 6. The Stakes are high Copyright © 2011 Kony Solutions, Inc. CONFIDENTIAL 6
  • 7. Copyright © 2012 Virtual Affairs & Kony Solutions, Inc. – Emerce Mobile Convention 2012 7 7
  • 8. The Business-IT stakes are high…! Copyright © 2012 Virtual Affairs & Kony Solutions, Inc. – Emerce Mobile Convention 2012 8 8
  • 9. Copyright © 2011 Kony Solutions, Inc. CONFIDENTIAL 9
  • 10. Mobile Chaos The ones you know about Windows Phone WebOS Symbian J2ME Blackberry Traditional Mobile Web WML Basic HTML HTML4 Android HTML5 URL Based HTML5 iOS SPA HTML5 Application Development Copyright © 2012 Virtual Affairs & Kony Solutions, Inc. – Mobile Convention Amsterdam 2012 10 10 10
  • 11. Empowering Everywhere: Consumers Insurance Travel Find Agent Purchase Tickets Submit Claims Book A Room Get Quotes Check Flight Status Flight, Hotel Check-In Make Payments Manage Rewards Automotive Retail Review Cars Search Products Build Your Car Review & Share Estimate Payments Locate Stores Estimate Trade-In Checkout Manage Account Locate Dealers Use Coupons Healthcare Finance Plan Enrollment Manage Accounts & Investments Find Providers View Statements Manage Wellness Pay Bills Manage Prescriptions Transfer Funds Co-Pay & Bill Pay Apply for Loans Copyright © 2012 Virtual Affairs & Kony Solutions, Inc. – Mobile Convention Amsterdam 2012 11 11
  • 12. Empowering Everywhere: Workforce Field Services Human Resources Inventory Management Timesheet Management Maintenance Scheduling Policy Review Talent Acquisition Contractor Management Expense Management Equipment Assessment Organizational Insight Crew Scheduling Risk Assessment CRM Sales Orders Incident Management Sales Activities Supply Chain Customer Loyalty Management Customer Analysis Industry Marketing Campaigns Leads & Opportunities Commercial Banking Account Management Wealth Management Operations Consumer Packaged Goods Manuals & Procedure Checklist Fleet Management Disruption Management Healthcare Management Process Management Media Management Document Management Copyright © 2012 Virtual Affairs & Kony Solutions, Inc. – Mobile Convention Amsterdam 2012 12 12
  • 13. The Multi-Channel Challenge ?  Secure brand adherence / loyalty?  Deliver customer convenience?  Reduce customer support costs?  Get to market fast? BUSINESS  Attain operational effectiveness?  Drive employee productivity? How do I…  Increase profitability?  Lower risks? ?  Plethora of device options, modes, delivery mechanisms? HTML5 iOS phone & tablet / HTML4 Android phone & tablet / Native Windows phone, desktop & kiosk / Hybrid RIM / Symbian / TECHNOLOGY Mixed-Mode Desktop Web  Consumer demand for on-device functionality (GPS, How do I cope with… payments, etc)?  Employee demands for BYOD?  Deliver great UI/UX experience?  Security and data integrity challenges? Copyright © 2012 Virtual Affairs & Kony Solutions, Inc. – Mobile Convention Amsterdam 2012 13 13
  • 14. Solutions Multi-Channel Application Management  Enterprise App Store  Centralized Web based Management Console  Integrated MDM Capabilities Apps: Feature Complete, Extensible, Configurable Retail Media Healthcare Auto Airlines CRM HCM Banking + Multi-Channel Platform: Write Once, Run Everywhere  Open, Standards-Based Architecture  Broadest, Deepest Multi-Channel Support  Integrated B2C, B2E Functionality Copyright © 2012 Virtual Affairs & Kony Solutions, Inc. – Mobile Convention Amsterdam 2012 14 14
  • 15. Paths to Success Custom B2C, B2E App Configurable pre-built apps Multi-Channel Enterprise Application Platform (MEAP) Copyright © 2012 Virtual Affairs & Kony Solutions, Inc. – Mobile Convention Amsterdam 2012 15 15
  • 16. Annual Savings & ROI Copyright © 2012 Virtual Affairs & Kony Solutions, Inc. – Mobile Convention Amsterdam 2012 16 16
  • 17. Benefits  Lowest TCO – 40%-70% Savings  Rapid time to market  App creation/launch  Reach more mobile users  Write once, run everywhere  Change once, change everywhere  Future proof – Kony SLA’s  30 days  90 days  Stay ahead of the market/competition  Mobile – Native, Mobile Web, HTML5, SMS  Tablets, Social Media, Kiosk, Web Gadgets Copyright © 2012 Virtual Affairs & Kony Solutions, Inc. – Mobile Convention Amsterdam 2012 17 17
  • 18. Thank you for your attention ! For more information visit our stand in the main hall. Or go to our websites: www.virtual-affairs.com and www.kony.com Sijbrand Tieleman, Virtual Affairs | Vincent Philipsen, Kony solutions

Hinweis der Redaktion

  1. ~3 min * The Development Challenge you understand, the in-Production requirements which are unique to mobile is what sinks most enterprises All this chaos is the tip of the iceberg. Above the waterline is the obvious challenge of supporting the various operating systems, browsers, SMS, etc. Below the waterline is the unglamorous often overlooked stuff that’s usually the largest part of the project Transition: Kony solves the entire problem iOS (16.8%) Android (36.0%) Blackberry (12.9%) Windows Phone (3.6%) Symbian (27.4%) J2ME (4.1%) WebOS (0.2%)
  2. When you look at mobile and multi-channel capabilities, there’s really a massive range of use cases, or ways you can enable functionality to your end users. These examples are really just a small sample of the types of actions you can get into your customers’ hands through either their mobile device, desktop web, kiosk, tablet, etc.
  3. Similarly, there is a wide range of functions you can deliver to your workforce. These include functionality needed for traditionally mobile workers such as field service technicians, but also lots of capabilities for workers who bring in their own devices and want to be able to access expense reporting, for example. These examples are really just a small sample of the types of actions you can get into your employees’ hands through either their mobile device, desktop web, kiosk, tablet, etc
  4. Our customers have calculated the savings of utilizing Kony technologies over “build it yourself” approaches, due to the infrastructure work Kony does, to enable HTML5, hybrid, and native deployments across multiple channels, countries, and languages. We have a workshop that customers can participate in to understand what the total cost of ownership and return on investment are for Kony vs. alternative technologies and DIY approaches.
  5. Sijbrand Tieleman Managing Director, Virtual Affairs E. stieleman@virtual-affairs.com T. +31 (0)20 34 20 042 Vincent Philipsen Sales Director Northern Europe, Kony E. vincent.philipsen@kony.com T. +31 (6) 2450 1419