ZaagTech Whitepapers 151201

Summary: What you need when customer service is in a chaos is unattended
technology. Check-in kiosk in airports, ticketing machine in subways are no
longer peculiar, and not mentioned the ATMs or POSes wherever and whenever
you need. The touch technology is not only the technology, but a whole
industry of interactive and unattended, which means lots of raising
opportunities. With this growth, however, new challenges like vandal/water
proof requirement, integrating issue and more extreme environments utility
come. ZaagTech developed a revolutionary HSIR+ technology to bring a more
reliable touch solution.
SHOULD YOUR TOUCH
EQUIPMENT DESERVE MORE
ATTENTION ?
Published November 2015 by:
Zaag Technology Co., Ltd.
www.zaagtech.com
© Zaag Technology Co., Ltd. 丨 www.zaagtech.com
ZaagTech Whitepaper
➔ 1

WHEN ?
Traditional “vending” machines have been around for centuries. The earliest known is in
the first-century AD Greece, this machine accepted a coin and then dispensed holy water.
The first ATM, installed in 1967, opened a new era of interactive self-service banking
service. Since then, we’ve saw rollouts of different commercial touchable kiosks. Today’s
touchable self-service equipment now combine vending functions with high-tech
communications and complex mechanical designs.
➔ 2

WHAT ?
Introduction
The rise in the adoption of touchable equipment in many areas is a positive trend for
companies looking to reduce costs as well as those that cannot afford more and more
employee cost like retails. In many fields, touchable equipment provide significant cost &
time saving, multiple contents choosing and purchase personalizing.
Challenges
Users expect more smooth and accurate
touch experience, however, applications
require more stable working condition
and environments.
More requirements means more
challenges, however, more opportunities
as well.
Safety requirement: To end-users, they need safer applications on interlocking design,
material hazard control, EMC & ESD environments, integrated wholeness when
violence & riot happened.
Efficiency requirement: This is a speed-required age, so high-efficiency is put into top
priority in daily life, the reality is we don’t want to waste our time on waiting or
queuing, because there is always something needs to be done.
Maintenance requirement: Business is global, so is the applications, companies don’t
expect to hire more engineers on maintaining hundreds thousands of equipment
around the world. Those require free or less maintenance will be a better solution on
balancing labor cost and maintenance cost.
Installation requirement: Almost the same as Maintenance, integrators need simpler
construction, flexible design, customized manufacturing when they do the integration.
User experience requirement: A touch equipment with fast response, smooth swiping,
accurate touching must be more welcomed than others lack of one or all of these
characteristics. And the customers prefer to operate on THESE equipment, more
customers means more service rate and exposure, which means more incoming
revenue.
➔ 3

Benefits
For Industrial Control
· More stable on harsh environment
· Waterproof
For Gaming
· Longer service life
· Better EMC performance
For Retailing
· Easier maintenance
· Lower labor cost
For Finance
· More efficient
· Better customer experience level
For Public Transportation
· Free of queuing
· Vandal proof
For Medical Application
· Longer service life
· More accurate on recognition
Solution
With revolutionary HSIR+(Hybrid
Scattered Infrared Plus) technology,
ZaagTech’s touch solution has been
widely recognized by customers in
applications like POS, ATM, touch
monitor, kiosk and etc. with its stable,
safe and economic characteristics.
With this HSIR+ technology, users can
achieve/active the functions they want in
every touch without any response delay
or system crash.
Since the needs of unattended increased,
a touch equipment with higher efficiency
will save more operating time, which
means increase revenue.
UNIQUE characteristics of ZaagTech in
the next page will show us how to
achieve that.
HOW ?
➔ 4

UNIBODY technology for front and
back shell instead of connecting with
aluminum profiles can maximize the
structural stability, and provide IP65
protection grade in front.
➔ 5
Independent Intellectual Property Right
microchip makes every movement more
accurate with optimized algorithm.
90 pairs LED create a
denser IR matrix which
can recognize minimal
6mm objects

Unique 40 connectors simultaneously thermo-compression bonding
technology can process 40 welding points at one time. 40 points welding
improved the strength of connection and reliability of signal transmission.
➔ 6

A: ZaagTech takes auto-detecting technology to ensure every piece of 3mm tempered
glass is without scratching.
B: Polycarbonate front cover with elegant finishing and lighter in weight as well.
C: FPC makes the connection more reliable
with unique 40 points simultaneously
thermo-compression bonding technology.
And USB cable connector with SMT instead
of rough hand welding.
D: PCB board with ZaagTech’s IIPR micro chip makes every touch more accurate and
smooth, and keeps good performance under harsh EMC environment.
E: The flame-retardant ABS back cover provides a safer protection on electronic
components.
➔ 7

SO WHAT …
The future is bright.
Touch technology has truly been improving itself and gaining universally accepted.
Improved, enhanced touch solutions are providing better performance than ever before.
So customer experience levels will only improve.
Touch function offers significant new routes to market in a range of outdoor and indoor
environments, where speed and convenience are crucial. Industries like retailing,
restaurants, banks, public transportation, etc., they cannot afford to ignore the benefits
of modern interactive, self-service devices and applications.
Successful companies will be those that balance emerging and existing technologies, and
have a well-considered to meet their implementation.
ZaagTech is there to provide the industry’s most effective touch solutions and offers
support through testing, implementation and ongoing operations.
As products become commoditized, user-experience is undoubtedly a key differentiator
and touch function is playing a vital role in this change. That is the reality.
➔ 8

search we have established a young, passionate, and
strong research, development, and management
team that is rapidly growing in our free working
environment.
We insist on the ideal combination of innovation
and tradition, constantly improving our style and
researching and developing brand-new touch
control technology. We insist on achieving
technological leadership in advanced touch control
theories, precise identification technology, and the
effects of strong operation.
ABOUT US
ABOUT ZAAGTECH
ZAAGTECH (WWW.ZAAGTECH.COM) is dedicated to research and
development of touch technology, making it easier and more convenient for everyone to
interact and touch each other’s lives. Since our beginning we have been seeking people
worldwide with the same startup ideas and exceptional skills. After a l Long and difficult
➔ 9
Vincent Xie
Tel: +86 572 2671007 EXT 8117
Email: nxie@zaagtech.com
-------------------------------------------
Zaag Technology Co., Ltd.
No.1573 West Hongfeng Road
Huzhou, Zhejiang
China 313000
Tel: +86 572 2671007
www.zaagtech.com

ZaagTech Whitepapers 151201

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ZaagTech Whitepapers 151201