1. Viki R. Gossen, M.S. Ed.
1061 Compton Place, Forest, VA 24551 Competency Portfolio
vgossen@purdue.edu 434.258.0883 http://vikigossen.wordpress.com/
Influential instructional designer, trainer, and engineer, integrating technical experience with
learning theory to provide performance improvement solutions.
Cross-functional facilitator, leading remediation teams and managing projects to design and
implement improvements and to establish best practices.
Lifelong learner, motivated by collaboration with subject matter experts to approach projects
with an open mind for creative solutions.
Demonstrated competencies include:
o Cross-functional communication o Continuous improvement
o Adult learning theory application o Best practice development
o Complex problem solving o Technology transfer
o Root cause investigation o Data trending and analysis
o Project and change management o Remediation and risk mitigation
Professional Profile
Training, Instructional Design, and Communications
 Promoting continuous improvement in training and instructional design by serving as 2016 Education
Coordinator for ASQ (quality organization), providing practical and engaging instruction members
apply within their organizations immediately.
 Increasing the expertise of motivated students through face-to-face and remote tutoring, including
mentorship of a Korean professor in Seoul studying English and Instructional Design.
 Co-instruct and facilitate a Purdue graduate course on case-based instruction, promoting critical
thinking, guiding learners to gain expertise in facilitation skills, and participating in research on
effective facilitation techniques due to high student evaluations.
 Consulting and instructing adults seeking to increase their abilities in math for employment
opportunities through ACE Central Virginia.
 Designed, developed, and implemented instructional materials to support Purdue and adjunct
professors preparing to lead an advanced graduate level instructional design course.
 Strengthened the community of practice for education by representing 170 students as V.P. of the
Purdue Association of Learning Design and Technology and chairing the social media committee.
 Coordinated, designed, and delivered face-to-face and online compliance training for a workforce of
over 200 employees, increasing attendance by 25% by applying motivational approaches.
 Trained Eli Lilly chemists and engineers to identify and evaluate critical process data and measurement
systems, establishing global best practices.
 Designed and produced video tutorials to support quality management software implementation.
 Analyzed data and authored annual product reports for 26 drug products, including recommending,
collaborating, and implementing proactive changes to prevent quality incidents.
 Initiated and coauthored the Site Master File quality manual, providing the primary resource for
regulatory and business partner inspections.
 Represented the company in interviews and presentations during FDA compliance inspections.
 Organized and provided evidence of successfully addressing compliance audit deficiency observations.
 Authored and revised SOPs and job aids, and provided training and support for implementation of
quality initiatives, including face-to-face, on-demand video, and performance support aids.

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Continuous Improvement
 Identifying characteristics of effective course facilitation by participating in Purdue research project.
 Evaluated quality systems lagging in compliance by a year, and led risk-based remediation, achieving
compliance in seven critical metrics within one year.
 Collaborated to configure TrackWise quality management system to most usefully suit Eli Lilly’s
largest API site, applying six-sigma methodologies in a Kaizen team.
 Led change management teams to more robustly comply with regulations and to promote effective
change implementation.
 Reduced cycle time of an oncolytic API process by 17% with no capital costs through leading a cross
functional team using six sigma process and tools. Built a process simulation using a beta version of
BatchPlus, using data collected by the team, to identify opportunities and virtually test alternatives.
Technical and Quality Consultant
 Developed innovative methods to address measurement accuracy requirements, establishing global
best practices and receiving Lilly’s Global Engineering Outstanding Contribution Award.
 Using project management skills, led unit teams to scale up and optimize chemical synthesis for
pipeline drugs, establishing lab models and transferring processes to production.
 Represented the company for design of a $145MM API facility.
 Led Process Hazard Reviews (PHRs) for chemical processes, identifying and mitigating risks, and
serving on the site safety lead team.
 Led root cause analysis investigations of critical safety and quality incidents.
 Managed capital projects, process implementation, and quality remediation efforts, including validation
and change control systems.
Computer Applications
Microsoft Office; Visio; Articulate Storyline; MasterControl (power user and advanced analytics); SnagIt;
MovieMaker; Audacity; Blackboard; WordPress, Prezi and other Web 2.0 tools
Professional Experience
ASQ Global Voice of Quality Member-Leader (Forest, VA and remote) 2015 to present
 2016 Education Coordinator
o Perform needs analysis and identify educational opportunities for local section
o Design and deliver training and other educational experiences
Purdue Graduate Program Instruction Support (remote) 2013 to present
 Co-Instructor/TA, EDCI 672 Advanced Practices in Learning Systems (fall course)
 Facilitation research participant, selected due to positive student evaluations
 Past VP Online, Purdue Association of Learning Design and Technology
 Instructor Scaffold Developer (Practicum)
Professional Tutor (Forest, VA and remote) 2012 to present
 Advanced high school mathematics
 Remote instruction of a Korean professor
o Advancing English expertise in preparation for international graduate work
o Mentoring for her instruction of English for her own students

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Fleet Laboratories Quality (Lynchburg, VA) 2009 to 2014
 Quality Systems Root Cause and Technical Writer
 Manager, Supplier Quality and Training
 Manager, Quality Assurance
Eli Lilly and Company, Tippecanoe Laboratories (Lafayette, IN) 1987 to 2008
 Associate Engineering Consultant, Critical Operational Data Leader
 Senior Process Engineer, Bulk Pharmaceutical Manufacturing
 Development and Plant Engineer, Clinical Trial Scale-up
Education
M.S. Education (Curriculum and Instruction) 01/2012 to 12/2014
 Learning Design and Technology Concentration, A+ average
 Purdue University, W. Lafayette, IN
B.S. Chemical Engineer, with Distinction, University of Illinois, Urbana-Champaign, IL