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Unify and Simplify Better Collaboration for  Improved Productivity Alicia Heaton
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Meridian and UCC ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Meridian IT : Collaboration, Network and Telephony ,[object Object],[object Object],[object Object]
Companies are looking at unified communications NOW! rich  presence web, audio, video  conferencing unified   messaging e-mail of companies using VoIP say they want unified communications instant   messaging IP telephony   capabilities Source:  InformationWeek Research VoIP study http://www.informationweek.com/news/showArticle.jhtml?articleID=189800103&pgno=1&queryText= $ 3.08bn  Market   57%
The virtual workplace is here © Copyright Nemertes Research Inc., 2006. All rights reserved ,[object Object],[object Object],[object Object],[object Object]
Communication  IS  the critical-path to successful business processes Industry App. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Unified communications streamlines business processes Current reality CRM ERP Back Office STOP CRM ERP Industry App. Back Office Communication/collaboration required Exception : Who should I call? Approval : Who is available and where? Teaming : Who do we get together? Expertise : Who and how do I reach them? Location : How do I reach the sales rep? STOP Communication/collaboration required Communication/collaboration required
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Maintain Customer Loyalty Improve Business Effectiveness Increase Employee Productivity The benefits of a UCC strategy Strengthen Business Partner Relationships ,[object Object],[object Object],[object Object]
Increase employee productivity For enterprises of all sizes, loss of productivity can be the enemy. ,[object Object],[object Object],[object Object],What if you could… ,[object Object],[object Object],[object Object],[object Object],You can…
Improve business effectiveness Employees are mobile—they are on the road,  at customer sites, and on the move—yet they still need to communicate and collaborate effectively. ,[object Object],[object Object],[object Object],What if you could… ,[object Object],[object Object],[object Object],You can…
Maintain customer loyalty Customers want service that is proactive, personal, and fast. If you can’t give them what they want, when they want it, a competitor will.  ,[object Object],[object Object],[object Object],[object Object],What if you could… ,[object Object],[object Object],[object Object],[object Object],You can…
Optimizing your supply chain can increase your customer reach and improve relationships with your business partners who are critical to your success. Strengthen business partner relationships ,[object Object],[object Object],What if you could… You can… ,[object Object],[object Object]
Where to start?  Where UCC is getting traction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Development Marketing Manufg Ops Custom Care Sales Logistics Source: Business Communications Review/ June 2007 By Permission of  Marty Parker, Principal © Communication Perspectives 2007 Link to report UCC Solutions Collaboration Acceleration Seamless Information Contact Management Resource ID & Problem Resolution Info Portal w/Communications
ROI: Why the Status Quo Must Go:  The True Cost of Doing Nothing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],“ Measuring the Pain: What is Fragmented Communications Costing Your Enterprise?” Independent Insignia Research of Toronto, Canada   ,[object Object],[object Object],[object Object],[object Object],[object Object]
ROI: Business value of Unified Communications ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Forrester Consulting  2007, “The Total Economic Impact” ©  Link to report
Lessons Learned from  engagements with Customers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How can Meridian Help ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Navigating the Complex IT landscape ,[object Object],[object Object],[object Object]
Questions Thank You!

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Unify and Simplify Better Collaboration for

  • 1. Unify and Simplify Better Collaboration for Improved Productivity Alicia Heaton
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  • 5. Companies are looking at unified communications NOW! rich presence web, audio, video conferencing unified messaging e-mail of companies using VoIP say they want unified communications instant messaging IP telephony capabilities Source: InformationWeek Research VoIP study http://www.informationweek.com/news/showArticle.jhtml?articleID=189800103&pgno=1&queryText= $ 3.08bn Market 57%
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