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Delivering Efficient Services
- 1. BT Conferencing – delivering efficient services Simon Lindley UK Public Sector Director, BT Conferencing
- 4. Audio & Web Conferencing Video Audio Collaboration Voice In Person When First meetings, final contracts Interim meetings, decision-making, expertise required, mixed media Detailed explanations Collaborative working Standard business communications Quicker, shorter messages Value Instant Personal, credible, persuasive, thorough, relationships, workflow, supply chain Familiar Instant - More data/Wider audience Highest Impact E-mail. Post Time insensitive messages Ubiquitous INTERACTIVITY PRODUCTIVITY The Communication Hierarchy
- 5. Work is something you DO, not somewhere you GO
- 10. BT Conferencing Collaboration Solutions - Leading into UCC Source: Wainhouse Research, 10/07 Source: Wainhouse Research, 10/07 Messaging (voice mail, email, Fax, speech) Team workspaces Presence & status Instant messaging Voice Mobility Calendaring Documents & files Integrated workflow applications Audio conferencing Web/data conferencing Video
- 11. What do you need? - Technological requirements A telephone and a PC with Internet connection Audio & Web
- 14. BT Conferencing Customers
- 15. BT Conferencing Partners
- 16. What are the costs involved? AUDIO - Average £0.06 ppm per participant VIDEO – How much do you want to spend? From a few £’s to in excess of £100k…..See speaker for details WEB - Average £0.11 ppm per participant To keep an account running = £ NIL !!! Initial set up = £ NIL !!!
Hinweis der Redaktion
- If I have to leave you with one slide to remember, it is the Interactivity Value Pyramid. We help our customers determine how they can best use each collaboration method. Collaboration methods are ranked based on interactivity and productivity. Starting with e-mail, which everyone has today, for time-insensitive messages. Then voice for standard communications and IM for very short messages received instantly. As you move up to more interactive methods, you have web conferencing for detailed explanations, typically one-way. We believe there is a place for web conferencing and we have partnered with WebEx. We also believe that tying web conferencing to visual communications makes it stronger and much more interactive. At the top of the scale is in-person meetings. Nothing will ever take place of one-on-one meeting for the most critical communications, like first meetings, final interviews, and final contracts. Video is the next best thing to an in-person meeting. I shake hands at a first meeting, but follow up discussions - interim meetings - are just as impactful over video. Experts can be in multiple locations on the same day, and I can add media to the meeting just as easily as when in-person. Decision-making is much faster and more information is exchanged face-to-face in a video than could ever be possible with audio and data. The value of video is in it being personal and credible. It also impacts the supply chain today. Video is used by many of our customers to engage clients for better customer service. Financial service talking to portfolio clients, doctors talking to patients, manufacturers talking to buyers. We will help you find where video communications provides the most value.
- What is conferencing Put simply – it’s the ability to meet with colleagues, customers or supplier wherever they are based, and without the need to physically be there. No-one need leave their desk. Conferencing technology has come along way from traditional booked audio conferences. Today you can collaborate on documents and share information in real time as well as arrange meetings at the last minute. And video technology now provides clear pictures and smooth connections – no more disjointed or out of sync sound and pictures! More and more organisations are opting for audio conferencing as a quick and easy way to meet. When we consider the business drivers we all face, conferencing becomes a real alternative to face to face meetings.