1. Intro to Information Technology
 Wednesday, November 6
 Assignment 3 – Due in 2 Weeks
 Chapter 3 – The Internetworked E-
Business Enterprise

2. E-Business
 E-Business – the use of Internet
technologies to inter-network and
empower business process, electronic
commerce, and communications and
collaboration within a company and
with its customers, suppliers and other
business stakeholders.

3. E-Business Applications
 E-Business Applications
 Three Categories
 Enterprise communication and collaboration
 Electronic commerce
 Internal business systems
 These applications rely on the Internet,
intranets, extranets and other types
enterprise and inter-organizational
telecommunications networks

4. E-Business Applications
 Enterprise communications and
collaboration
 Supports communication, coordination, and
collaboration among the members of
business teams and workgroups
 For example: Use Internet, intranets and
extranets to support e-mail,
videoconferencing, discussion groups and
project websites

5. E-Business Applications
 Electronic commerce
 Support the buying and selling of products,
services, and information over the Internet
and extranets
 For example: Use of e-commerce websites
for business to business and business to
customer sales and support

6. E-Business Applications
 Internal business
 Support a companies internal business
processes and operations
 For example: Employees may use intranet
to view benefit information, or managers
can use the Internet to access databases
all over the world

7. Business Use of Internet
 Marketing
 Sales
 Customer relationship management
 Collaboration
 Customer and vendor support
 E-commerce

8. Business Value of the Internet
 Substantial cost savings can arise
because applications that use the
Internet and Internet-based
technologies are less expensive to
develop, operate, and maintain
 Attracting new customers with
innovative marketing and products

9. Business Value of the Internet
 Retaining present customers with
improved customer service and support
 Generate new revenue from online
sales
 Reduce costs through online sales and
customer support
 Attract new customers via Web
marketing and advertising and online
sales

10. Business Value of the Internet
 Increase loyalty of existing customers
via improved web customer service and
support
 Develop new web-based markets and
distribution channels for existing
products
 Develop new information based
products accessible on the web

11. Applications of Intranets
 Intranet
 A network inside of an organization that
uses Internet technologies to provide an
Internet-like environment within the
enterprise
 Used for information sharing,
communications, collaboration, and the
support of business processes

12. Applications of Intranets
 Intranet continued…
 Protected by passwords, encryption,
firewalls, and can only be accessed by
authorized users through the Internet
 It can also be accessed through the
intranets of customers, suppliers, and
other business partners via extranet links

13. Applications of Intranets
 Categories of use
 Communication and collaboration
 Web Publishing
 Business operations and management

14. Applications of Intranets
 Communication and collaboration
 Use intranet browser and PC to send and
receive email, voicemail, paging, and faxes
to communicate with others within your
organization
 Use intranet groupware features to
improve team and project collaboration
with services such as discussion groups,
chat rooms, and audio and video
conferencing

15. Applications of Intranets
 Web Publishing
 Move webpages to corporate intranets off
WWW servers
 Comparative ease, attractiveness, and
lower cost of publishing and accessing
multimedia business information internally
via intranet websites is reason for growth
in use of intranets in business

16. Applications of Intranets
 Business Operations and Management
 Intranets are used the platform for
developing and deploying critical business
applications to support business operations
and managerial decision making
 Employees within the company or external
business partners can access and run such
applications using Web browsers from
anywhere on the network whenever
needed

17. Enterprise Information Portals
 EIP is a web-based interface and
integration of intranet and other
technologies that gives all intranet
users and selected extranet users
access to a variety of internal and
external business applications and
services

18. Enterprise Information Portals
 Internal services may include:
 Access to email
 Project websites
 Discussion groups
 Customer, inventory, and other corporate
databases
 Decision support systems
 Knowledge management systems

19. Enterprise Information Portals
 External services may include
 Industry, financial, and other news services
 Links to industry discussion groups
 Links to customer and supplier Internet
and extranet websites

20. Enterprise Information Portals
 Benefits
 Providing more specific and selective
information to business users
 Providing easy access to key corporate
intranet website resources
 Delivering industry and business news
 Providing better access to company data
for selected customers, suppliers, or
business partners

21. Enterprise Information Portals
 EIPs can also help avoid excessive surfing by
employees across company and Internet
websites by making it easier for them to
receive or find the information they need,
thus improving the productivity of the
company’s workforce
 EIPs are a challenge to build as they must
integrate many information technologies

22. Intranet Technology Resources
 TCP/IP client server networks
 Related hardware and software such as
Web browser and server suites
 HTML web publishing software
 Network management and security
programs
 These are the same components used
for the Internet and WWW

23. Business Value of Intranets
 Publication cost savings
 Replacing publication of paper documents
with publication of multimedia versions on
the intranet
 Elimination of printing, mailing, and
distribution costs
 For example: Phone lists, company
newsletters, and employee manuals

24. Business Value of Intranets
 Training and development cost savings
 Developing information access and web
publishing applications for an intranet is a
lot easier than many traditional methods
 Learning how to use a web browser is fast
and easy and many employees already
know how to use
 Can put electronic training manuals on
intranet websites to reduce cost of
classroom training

25. Business Value of Intranets
 Measuring costs and benefits
 Benefits to be gained from intranets
outweigh their limitations
 Justifying the initial cost of investing in an
intranet is not a problem, as payback time
is often short, as increasing by one sale
due to the intranet is often enough

26. The Role of Extranets
 Extranets
 Network links that use Internet
technologies to interconnect the intranet of
a business with the intranets of its
customers, suppliers, or other business
partners
 Extranets enable customers, suppliers,
consultants, subcontractors, business
prospects, and others to access selected
intranet websites and other company
databases

27. Business Value of Extranets
 Web browser technology of extranets makes
customer and supplier access of intranet
resources a lot easier and faster than
previous business methods
 Extranets enable a company to offer new
kinds of interactive web-enabled services to
their business partners
 Extranets can enable and improve
collaboration by a business with its customers
and other business partners

28. Future of Intranets and Extranets
 More and more information and
applications will be accessible on the
company intranet via an enterprise
information portal
 The Web browser and the intranet web
page will be the universal user interface
for timely access to business
information

29. Future of Intranets and Extranets
 Data analysis applications and legacy
systems will be front-ended by a
company’s enterprise information portal
 The intranet will become the primary
vehicle for delivery of company and
employee news, and the main source of
information in the company world wide

30. Future of Intranets and Extranets
 All applications, including cross-platform
transaction processing , will be web-
enabled or will be entered via the
Internet, the intranet, or extranets
 More processes will be added to turn
information into knowledge to increase
the value the intranet delivers to each
employee

31. Enterprise Communication and
Collaboration
 Communicate: share information with
each other
 Coordinate: Coordinating our individual
work efforts and use of resources with
each other
 Collaborate: Working together
cooperatively on joint projects and
assignments

32. Groupware

33. Electronic Communication Tools
 These tools help enable you to electronically
send messages, documents, and files in data,
text, voice, or multimedia over computer
networks
 Examples
 Electronic mail
 Internet phone and fax
 Web publishing

34. Electronic Conferencing Tools
 Data conferencing
 Also called “white boarding”.
 Share diagrams or documents and revise
them in real time while connected over the
Internet or an intranet.

35. Electronic Conferencing Tools
 Voice conferencing
 In the past taken place over
speakerphones, and other telephone
setups
 Extensions are available for web browsers
 Internet telephone software
 Can be combined with data conferencing
for more effective collaboration

36. Electronic Conferencing Tools
 Video conferencing
 Real time interactive audio and video capabilities
 Networked PCs over the Internet
 Closed circuit television
 Most economic and effective method of
videoconferencing is desktop videoconferencing
 Saves money and travel time, and is an excellent
tool for meetings

37. Electronic Conferencing Tools
 Discussion forums
 Post messages and respond to the messages of
others
 Encourage participation and share the
contributions of everyone
 Chat Systems
 Carry on a text-based conversation, usually in real
time.
 Can be recorded and reviewed at a later time.
 Give participants a degree of anonymity and
encourage participation

38. Electronic Conferencing Tools
 Electronic meeting systems
 Facilitates decision-making in meetings
 Example: Voting.
 Makes group communications easier
 Protects the anonymity of participants
 Provides a recording of group discussions

39. Collaborative Work Management
Tools
 Calendaring and Scheduling
 Schedule meetings, and reserve equipment
such as overhead projectors, and
computers
 Task and Project Management
 Aids the project teams in tracking their
tasks, timelines, and due dates

40. Collaborative Work Management
Tools
 Workflow Systems
 Aids in keeping the business process
streamlined
 Document Sharing
 Add documents to a central repository
 View other documents by various search
criteria
 Respond to the documents posted by
others.

41. Collaborative Work Management
Tools
 Knowledge Management
 Companies are downsizing and
experiencing high turnover
 Must ensure that no vital information is lost
when an employee leaves the business.