This document discusses challenges and solutions for providing technology enhanced learning and teaching (TELT) support with depleted resources. It outlines how the university has restructured its eLearning support services, including moving from an eLearning helpdesk to strategic project support and using the virtual learning environment (VLE) as its new web presence. It then presents the TELT resource production process and evaluation feedback on the resource, which identifies areas for improvement such as simplifying the structure, improving signposting and access to tool guides, and including more multimedia content.
1. TELT via TELT: Using Technology Enhanced Learning and
Teaching to Engage Staff in Technology Enhanced Learning
and Teaching
Vicki McGarvey Senior eLearning Developer
Nottingham Trent University
2. 24 May 2013 2
“How to provide
support for
Technology
Enhanced
Learning &
Teaching
with
depleted
resources
whilst
demonstrating
TELT
best Practice”
That is the Question!
3. 24 May 2013 3
Training &
Development
Information
Systems
Quality &
Enhancement
TRAINING
SUPPORT
E
D
U
EDUCATIONAL
DEVLOPMENT
That Was Then
This is NOW
eLearning
Support
4. 24 May 2013 4
Challenges & Solutions
Challenge Solution
1. Loss of eLearning helpdesk &
movement to supporting strategic
projects
Encourage a self supporting culture e.g.
NHS Direct
2. Change in web presence because
of reconfigured services
Use the VLE
3. What eLearning areas to begin
developing
Strategic focus eAssessment & Minimum
Standards
What we know people want Delivering
Online Content
4 How to structure the resource NHS Direct; Overview; Symptoms; Causes;
Diagnosis; Treatment
TELT: Definition (What) Rationale (Why)
Rationale Situations (When) How (Tools)
5. 24 May 2013 5
Structure
Review
1st
Draft
Word
Review
2nd
Draft
Word
Convert
Online
Publish
LR
Online
Course
Production
Process
Elearning Developer
eLearn & Dev Tech LD Adviser
eLearn Dev & Tech LD Adviser
eLearn Dev
eLearn Dev
Snr eLearn Dev & Tech LD Manager
Snr eLearn Devr & Tech L & D Man
10. Evaluation
Area Response
Reason for visiting resource Referred by colleague; exploring learning rooms in VLE
Ease of finding the resource 50% yes easy 50% shown
Resource organisation Confused that eLearning support is scattered; ok but tend
to go to same bit; a bit of a document store after
overview; volume of material could be overwhelming;
presents content in a clustered way
Usefulness of resource Most found useful in particular CBA & Peer Assessment;
more case studies; content rudimentary; more on
pedagogic rationale; easier to explore tools independently
than rely on our guidance
Style of Material Liked style not too techy or nerd speak; could be snappier
over us of bulleted lists
Other places looked for
guidance
Personal network; Learning & Teaching Coordinators;
Google; Journal articles; NTU seminars & conference
24 May 2013 10
Stats Top 5 Areas visited
(Resource 200 visits since launch Jan 11)
Introduction to eLearning; eFeedback; CAA;
CBA; Peer Assessment
11. Recommendations
1. Improve signposting
2. Simplify the structure
3. Easier access to tool guides
4. Cross-referencing with other academic resources in VLE
5. Gateway to academic resources in VLE
6. More multimedia content
7. Name change
8. Simplified production process
24 May 2013 11
Hinweis der Redaktion
Reorganisation of eLearning provision at NTU need to look at the way we support staff
In 2010 EDU resources divided into 3 services previous the Educational Development Unit based in the library had two teams Training & Support – training on the VLE & Admin support for our VLE Desire2Learn Educational Development Support guidance and consultancy on the use of technology in learning and teaching; curriculum redesign towards blended learning Services were split between 3 teams Quality & Enhancement Training & Development & Information Systems Moving away from supporting small scale project and focus on widescale impact projects
Looking at the challenges that were presented wanted to produce a resource that was self-supporting but we did not have a web presence because of the reconfiguration of the service so decide to use the VLE Where do we start look at strategy at what we know people want Thinking about NHS direct simple structure and replicate that is some way
Content written by eLearning Developers & Technology and Learning Development adviser userguieds Reviewed by Senior eLearnin Developer & Technology and Learning Development Manager Very detailed production process I oversaw the whole process Resource disaggregated into various parts each published to our learning repository with hashtag TELT
This is the homepage of our resources
This is the navigation of the resource
This is example of one of our pages
Use a variety of mechanisms for staff engagement with respect to TELT we held a webinar series to compliment the subjects covered with average attendance of 5 people content has also been repurposed for training courses
We have recently evaluated the resources and these are our finding it was very challenging getting feedback not all entirely favourable given the amount of work and resources that went into it we use the resource a lot to support our own work
Trying to making future production less resource intensive and making it easier to slip in quick guides we have a couple already that we have produce It has probably been most use to us to support our work in training and consultancy staff want quick access to up-to-date guidance on the VLE and contextual information from NTU
