Effective end user training session done at the SharePoint Summit in Toronto in Feb 2011

1. Effective End User Training2 Feb 2011 Level 100 Presented by : Veronique Palmer SharePoint MVP #SPS2011

2. SharePoint MVP Business Owner SharePoint User Adoption Specialist End User Trainer Team Lead www.letscollaborate.co.za veronique@letscollaborate.co.za @veroniquepalmer

3. 3 Are You Experiencing… Negativity? No Direction? Low User Adoption?

4. 4 Cause Bad End User Training! Or lack of…

5. 5 Other Causes Lack of Communication Lack of Governance No Platform Owner

6. 6 Ultimately… End User Training is about motivating users to adopt SharePoint!

7. 7 Solution Supported Ongoing Blended Customised

8. 8 Microsoft Outlines eLearning Course 50227A : SharePoint 2007 End User 3 Days Level 200 Audience : Managers, developers, designers, and every day knowledge workers, finance, operations, sales, or human resources users (second course available) = 7.5 days

9. 9 Microsoft Outlines eLearning Course 50352B : SharePoint 2010 End User 3Days Level 200 Audience : Information Workers, anyone that works with SharePoint team sites, libraries, lists and items (second course available) = 2.1 days

10. For Beginners?? Address business problems BCS SharePoint Designer Workflow Document ID Service Column Level Validation Record Declaration Settings Audience Targeting Visio Process Repository Records Centre Business Intelligence Centre Term Store Management Custom CSS Modify Master Pages Translation Management 10

11. 11

12. Curriculums That Work 1 Day! 12

13. 13 Why? Why?

14. Complete Picture 14

15. 15 External Training Pros Mass training Less distraction Infrastructure Cons Expensive Generic Impersonal No real world exp Quantity vs Quality

16. 16 In-house Training Pros Cost effective Personalised One message Alignment Cons Infrastructure Distractions Cancellations Finding a trainer

17. Certification? 17 SharePoint for Business Users

18. Stagger 18

19. 19 Beginners Importance of Beginners

20. 20 Beginners – 1 Day! Basics Navigation Search Recycle Bin Site Usage Stats My Sites Links My Links Announcements Alert Me Calendars Document Libraries Uploading and deleting docs Creating and deleting libraries Basic metadata and views Discussion Forums Creating Replying Editing Wikis Creating Formatting Embedded pages Navigating Site Creation User groups Creating Themes Picture Libraries Creating Uploading

21. Volumes 21

22. 22 Get Course Outlines Lots in the market, find yours! http://www.letscollaborate.co.za/shop/SitePages/Training.aspx

23. Materials 23 HANDS ON!

24. 24 SharePoint 2010 Upgrading? Considerations New? Features?

25. Content 25 How and …. Why!

26. 26 Feedback Forms http://www.letscollaborate.co.za/Resource-Centre/LCs%20Documents/Forms/By%20Doc%20Type.aspx

28. Train the trainer

29. Onsite

30. Customized

31. Evangelism Site

32. Blended

33. Governance27

34. 28 Learning Online / e-Learning Productivity Hub Video Audio User Manuals Brown Bag Sessions Classroom Self-Paced Mind Maps Cheatsheets Hands On Labs Books Real World Examples

35. 29 Manage

36. Free Resources 30 Fab 40 : Employee Training Scheduling and Materials http://www.microsoft.com/downloads/en/details.aspx?FamilyId=B5206277-550C-44DA-A2D5-D7E32E3B6B8F&displaylang=en Productivity Hub 2007 http://www.microsoft.com/downloads/en/details.aspx?FamilyID=277fefca-d62f-41bc-943d-79002254cfee&displaylang=en Productivity Hub 2010 http://www.microsoft.com/downloads/en/details.aspx?FamilyID=4aaa9862-e420-4331-8bc3-469d7bae0ff1

37. 31 The Secret? Assimilate!

38. 32 Your Challenges

39. Goodbye and… Thank you for your time veronique@letscollaborate.co.za www.letscollaborate.co.za http://www.slideshare.net/VeroniquePalmer 33

40. Find Me

41. 35 Similarities In Canada and South Africa we both use: Brown bread Celcius Centre Centimetres Cheque Chips Clicks Colour Elastic Icing sugar Kilometres Postal Code Serviettes Smarties Tap The bill Vinegar on chips Zed Cool eh?