1. Veronica Schneider
4812 Sawgrass Breeze Dr.
Palm Beach Gardens, Fl. 33418
(858) 663-8829
veronica.schneider88@hotmail.com
P R O F I L E
Great customer service skills; creating and maintaining great customer experiences. Strong
leadership skills, and experienced in training employees.Well versed in various technological
programs, and a fast learner when it comes to using new programs. Effective and professional
communication skills whether in relation to customers or fellow employees.
Experience
Lead Spa Associate, Hand & Stone Massage and Facial Spa; Jupiter, FL. — September 2015-
Current
Provide initial client impression and continuous client relations at a massage and facial spa.
Responsible for managing appointments, client records, and overall membership retention
using a company wide spa management computer program. Handle a multiple line phone
system, scheduling appointments, directing calls as necessary, and intercepting customer service
issues. Order products for both sale and internal use, assisting in managing inventory, and
product organization. Oversee front desk and technical operator schedules, including providing
a schedule for service rooms utilization. Maintain spa cleanliness and overall appearance.Well
versed in massage and facial service terminology. Strong in sales for products, upgrades in
services, gift cards, spa packages, and memberships. Lead the front desk team, providing
training, and support for new associates, as well as associates’ growth within the spa. In the
process of training for managing another spa location.
Material Analyst, Arnold Hanafin Corporation Under Contract to Pratt & Whitney
Aeropower; San Diego, Ca. — March 2015-July 2015
Responsible for the maintenance of inter branch part transfers utilizing JDE.Track, record and
update transfer orders in Excel. Create monthly progress reports detailing on time delivery and
orders overdue. Collaborate with others within the supply chain to aid in the recovery of
overdue orders.
Patient Services Representative/Medical Records Associate, Rady Children’s Physician
Management Services; San Diego, Ca. — October 2012-March 2015
Provide the initial and lasting impression of a medical office. Responsible for managing
appointments and medical records, and checking in patients for appointments, using a hospital
wide appointment and medical records management computer program. Process paperwork for
patients through scanning documents appropriately. Handle a multiple line phone system,
directing calls as necessary, taking messages, managing appointments and handling customer
questions as appropriate. Knowledge of medical insurances and serve as a point of contact for
insurances. Familiar with other medical facilities and their work flows.Train new employees.
Perform daily deposits. Order items for the facility. Create Excel spreadsheets maintaining
personal office records. Create training material for the company. Point of reference for
documents, and follow ups with patients for the doctors in the office, as well as in other offices.

2. Maintain an organized front office that works seamlessly with the clinical staff. Develop work
flows that assist in the efficiency of the office. Cash handling. Create an inviting environment
for patients and developing rapport with patients.
Admissions Counselor, Ashford University; San Diego, Ca. — April 2012-September 2012
Responsible for recruiting and enrolling online students for graduate degree programs. Daily
tasks include making outbound phone calls to prospective and current students who have
expressed interest or who are enrolled in Ashford University’s degree programs. Management
and protection of student information.
Specialist, Apple; Escondido, Ca. — September 2008-April 2012
Work with customers to find the best technological solutions, whether they are buying a new
product or repairing an old one. Manage an appointment system; not only creating
appointments, but checking in appointments. Handle a multiple line phone system, directing
calls to the proper employee. Handle administration work regarding employee schedules using
Excel. Input data for business customers including managing purchases. Maintain customer
relations through follow up emails and phone calls. Resolve minor technical issues for
customers. Greet at the door, providing a warm and friendly welcome.
Actor, San Diego Party PlayPals; San Diego, Ca. — November 2007-August 2008
Led birthday party activities while maintaining a character driven theme. Worked with large
groups of children and managed to keep all children interested and involved. Adapted general
activities to fit each party theme. Activities often included not only physical games, but also
story time, singing, and face painting. Provided parties that catered to the children in the group.
Server, Olive Garden; San Diego, Ca. — August 2006-November 2007
Provided customers with a great restaurant experience. Utilized time management in order to
assist multiple customers effectively and efficiently.Worked with a Dash order input system.
Practiced food handling safety.
Teacher, My Gym Children’s Fitness Center; San Diego, Ca. — August 2005-July 2006
Led and assisted others in leading beginner gymnastics classes for children ranging from three
months to ten years old. Demonstrated, taught, and spotted gymnastic maneuvers. Created the
plan for each class. Handled scheduling of classes. Signed up new members and managed their
memberships in Excel spreadsheets. Contacted members in a professional manner in regards to
promotions and schedule changes.
E D U C AT I O N
San Diego State University, San Diego, Ca. — Bachelor of Theatre Arts Degree, 2011
S K I L L S
Great computer skills; proficient in both PC and Mac computers as well as Microsoft Office and
Outlook. Proficient in data entry and management more specifically utilizing the programs
Millennium, JDE, Epic, REAP, Engage, and Concierge. Exceptional organizational skills aiding
in workplace efficiency. Strong communication skills; professional yet friendly interactions
through face to face, written, and oral communications. Excellent peer to peer relations;

3. establishing relationships that encourage open communication and designing specific training
plans to cater to the employee to help them grow faster.