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© MASTERS IN INNOVATION ®
           Select your Right Team


               VERHAERTINNOVATIONDAY – OCTOBER 12th, 2007




                                                                                        Select the Right Team


                                             Koen Verhaert
                                             Koen.verhaert@verhaert.com
                                             www.verhaert.com


Commercially confidence – This presentation contains ideas and information which are proprietary of VERHAERT, Masters in Innovation*, it is given in confidence. You are authorized to
open and view the electronic copy of this document and to print a single copy. Otherwise, the material may not in whole or in part be copied, stored electronically or communicated to third
parties without prior agreement of VERHAERT, Masters in Innovation*.

* VERHAERT, Masters in Innovation is a registered trade name of Verhaert Consultancies N.V.




                                                                  www.mastersininnovation.com
CONFIDENTIAL                                                                                                                                                  12.10.2007              Slide 1
© MASTERS IN INNOVATION ®
       Select your Right Team




       294.000.000 google hits on team building (05-10-2007)




CONFIDENTIAL                                        12.10.2007     Slide 2
© MASTERS IN INNOVATION ®
       Select your Right Team




        What’s a team?




CONFIDENTIAL                       12.10.2007     Slide 3
© MASTERS IN INNOVATION ®
       Select your Right Team


       Team building

       To put it into a negative way:
       A team can only exist when there are people
       NOT belonging to the team!!




CONFIDENTIAL                               12.10.2007     Slide 4
© MASTERS IN INNOVATION ®
       Select your Right Team


       Difference between a group and a team

       •    A group consists of any number of people who interact with one
           another, are psychologically aware of one another, and think of
           themselves as a group.
       • A team is a group whose members influence one another toward
         the accomplishment of (an) organizational objective(s).




                                    Is it a group or
                                    a team?
CONFIDENTIAL                                                     12.10.2007     Slide 5
© MASTERS IN INNOVATION ®
       Select your Right Team


       A team exists in a group of individuals

       Each team member must…
       •   Understand the team objectives and vision.
       •   Understand how individual goals connect with the team goals.
       •   Understand his/her individual strengths.
       •   Understand his/her individual weaknesses.
       •   Understand individual roles and opportunities based on their strengths and
           weaknesses.




CONFIDENTIAL                                                                    12.10.2007     Slide 6
© MASTERS IN INNOVATION ®
       Select your Right Team
       Competence to be assessed...
       Interactive behaviour               Managerial skills         Problem solving behaviour
       Assertiveness                       Planning and organising   Customer orientation
       Empathy                             Progress                  Organisational sensitivity
       Listening                                                     Market orientation
       Oral communication / presentation                             Initiative
       Convincing power                                              Tenacity
       Teamwork                                                      Creativity
       Written communication                                         Decision making
       Social fluency


       Intra personal behaviour            Leadership                Data Processing behaviour
       Self-deployment                     Leadership                Corporate identification
       Self insight                        Delegation                Willingness to change
       Stress resistance                   Coaching                  Accuracy
       Motivation to achieve                                         Judgement
       Demeanour                                                     Problem analysis
       Learning capability                                           Vision
       Integrity                                                     Flexibillity
       Energy                                                                             Bron: Vrij naar Quintessence




CONFIDENTIAL                                                                                      12.10.2007         Slide 7
© MASTERS IN INNOVATION ®
       Select your Right Team




       What about innovation teams / the need for
       multi-disciplinarity




CONFIDENTIAL                                  12.10.2007     Slide 8
© MASTERS IN INNOVATION ®
       Select your Right Team

       Product innovation is about the search for
       added value
                                                                Applied Physics

       Criteria for added value 'rule of the thumb'             Electronic eng
                                                                SW eng
                                                                Mech
                                           Techology
               •   Feasibility                                  Engineering
                                                                 Investing
               •   Utility
                                            Marketing            Consumption
               •   Desirability                                  Implementabilty

                                         Human aspects           Ergonomy
               •   Usability                                     Design (emotion)

               •   Allowability
                                          Legal & policy           Patents
                                                                   CE , etc..
                                                                   Export
     Creating the need for multi-disciplinary resources            regulations
                                                                   Legislation




CONFIDENTIAL                                                  12.10.2007        Slide 9
© MASTERS IN INNOVATION ®
           Select your Right Team

           Need for a concurrent approach


                                                   disciplines consecutively
                                                           addressed
 effort




                                                                       In a consecutive approach the
                                               expected effect         effect of your action is poor.
                                                                       • either remain unexploited as a
                                                   purchase
                                         tooling
                                                                       potential for the product (leaving
                              detailed design
                    system design                                      them for the competition),
             system specifications
                                                                       • either lead to basic rework


          Creating the need to work concurrently



CONFIDENTIAL                                                                             12.10.2007    Slide 10
© MASTERS IN INNOVATION ®
                             Select your Right Team


                             Need for a concurrent approach
                                                                                 Actions :
                                                                                 • detect risk elements and
                                                 cost of design change             convert them in an early
   number of uncertainties




                                                                                   stage in non-risk
                                                              uncontrolled
                                                                                 • set-up verification tools in
                                                              learning
                                                                                   early development stage



                                                                   envisaged learning curve



                                                          progress in the development

                    Creating the need to work together from day-one



CONFIDENTIAL                                                                                  12.10.2007    Slide 11
© MASTERS IN INNOVATION ®
       Select your Right Team


       Need for verification vs techniques mode
                       Creativity creation



                            Verification
                 Creation




                                           Go/No-go   Go/No-go   Go/No-go


     Creating the need to have analytic and creative people
     throughout the processAnalysis techniques



CONFIDENTIAL                                                                   12.10.2007    Slide 12
© MASTERS IN INNOVATION ®
       Select your Right Team


       Another way to put it…




CONFIDENTIAL                       12.10.2007    Slide 13
© MASTERS IN INNOVATION ®
       Select your Right Team


       How do teams look at it….




                                             Culture related




        Source: Ten3 global Internet Polls



CONFIDENTIAL                                           12.10.2007    Slide 14
© MASTERS IN INNOVATION ®
       Select your Right Team




                                Culture:
                                Shared values
                                Mutual trust
                                Inspiring vision




CONFIDENTIAL                                    12.10.2007    Slide 15
© MASTERS IN INNOVATION ®
       Select your Right Team


       The impact of culture on your team

       The autocratic & bureaucratic organisation
       • Driven / steered by rules and directives

       The adhocratic organisation
       • Driven / steered by values

       Project teams are generally adhocratic




CONFIDENTIAL                                           12.10.2007    Slide 16
© MASTERS IN INNOVATION ®
       Select your Right Team

       Shared values
       •    Decisions are taken based “value sets” being the unexpressed rules
            in the organization / team.
       •    The combination of these values create the finger print of the team.
       •    The acceptation of ideas and perspectives in a team follow the same
            value sets.




           Quality level,…
           Margin level,…
    Customer vs market focus
      High tech/low tech, …




CONFIDENTIAL                                                             12.10.2007    Slide 17
© MASTERS IN INNOVATION ®
       Select your Right Team


       Creating values

       Help your team developing their own values
       (if required)

       Images tell more than thousand words:
       location, web-space, Corp ID, logo, name, events, newsletter, ...




CONFIDENTIAL                                                       12.10.2007    Slide 18
© MASTERS IN INNOVATION ®
       Select your Right Team




                                After selection comes the
                                organisation of your team...




CONFIDENTIAL                                          12.10.2007    Slide 19
© MASTERS IN INNOVATION ®
        Select your Right Team

        Standard project team@verhaert
     Independent project teams to manage
                       How are tailored                           multi-disciplinary teams
                                                                           Project coordinator
     to project needs                                                            Operations & resources
                                                                            Account managers
                                                                                 Client management & Business development
                                          CEO

                                                                            Project manager (PM)
      CFO
                                                                   Client
   Contracts &
                                                                                 All aspects of the execution of the project,
                                     Proj. coordinator
    Controller
                                                                                 has full authority in his team.
                                                                            Product Assurance Manager (PA)
                                                    Account
                          Proj rev                                               Quality of the end-product and reduction of
                                                      Mgr
                                                                                 development time and containing risk.
                                                                            Team
                                          PM

                                                                                 Dedicated configuration covering needed
                                                                                 disciplines
                                                         PA mgr


                                      TEAM
         Team members
             coach




           =tasks that can be cumulated




CONFIDENTIAL                                                                                               12.10.2007      Slide 20
© MASTERS IN INNOVATION ®
       Select your Right Team




CONFIDENTIAL                       12.10.2007    Slide 21
© MASTERS IN INNOVATION ®
       Select your Right Team

      Organizing cross-functional teams
        • Matrix
        • Automous team
        • Virtual team




CONFIDENTIAL                                 12.10.2007    Slide 22
© MASTERS IN INNOVATION ®
       Select your Right Team




       Constraints comming from the innovation
       dynamics




CONFIDENTIAL                                12.10.2007    Slide 23
© MASTERS IN INNOVATION ®
       Select your Right Team

       Need for integrated team?
     • Complex projects can best be handled in integrated teams
     • What is complexity; interdependency between the disciplines

     • Project organigram can change during the project

                                High


                                                              Matrix
                                                              organisation, ad
                                             Interdepenancy
                                                                                   Dedicated &
                                                              hoc tailored to      autonomous
                                                              project teams        team
                                Discipline




                                                                                   Virtual team
                                                                                   under
                                                                Line
                                                                                   responsibility of
                                                                organisation
                                                                                   PM
                                   Low

                                                              Low                                         High
                                                                     Application specific know-how
CONFIDENTIAL                                                                                12.10.2007    Slide 24
© MASTERS IN INNOVATION ®
       Select your Right Team

       Innovation level and your team




                                             Interdependancy
                                                                   High
                                Discipline




                                                                             Interdependency
                                                                                               Matrix organisation,    Dedicated &
                                                                                               ad hoc tailored to      autonomous
                                                                                               project teams           team



                                                                Discipline
                                                                                                                       Virtual team under
                                                                          Line organisation
                                                                Application specific know-how                          responsibility of PM
                                                               Low

                                                                                                      Application specific know-how       High
                                                                                               Low




CONFIDENTIAL                                                                                                             12.10.2007     Slide 25
© MASTERS IN INNOVATION ®
                                Select your Right Team

                                The impact of your product architecture on your
                                team
                         •       Integrated design results in
                                 high interdependency         Product                                                                                s
                                                                                                                                                team
                                                                                                                                             ed
                                                              performance
                                                                                                                                         grat
                         •       As a consequence line                                                                               inte
                                                                                                                                    -
                                                                                                                                 non
                                                                                                                             es,
                                                                                                                           ur
                                 organisations and virtual                                                             tect         Performance
                                                                                                                rchi
                                                                                                           lar a
                                 teams are less effective to                                             u
                                                                                                      Mod                           surplus
                                 integrate integrated
                                                                                                                  Performance that customers
                                                 Performance gap
                                 concepts.                                                                        can utilise & absorb
                                                       Interdependant architectures,
                                                       integrated teams

    High
                                                                                  Source:Cristensen
              Interdependancy




                                                                                                                                Time
                                Matrix organisation,   Dedicated &
                                ad hoc tailored to     autonomous
                                project teams          team
 Discipline




                                                       Virtual team under
           Line organisation
 Application specific know-how                         responsibility of PM
Low

                                                                          High
        Low                               Application specific know-how
 CONFIDENTIAL                                                                                                                12.10.2007       Slide 26
© MASTERS IN INNOVATION ®
         Select your Right Team

         The impact of your oganisation on your team
     •    As we have seen project teams are very much steered by values. We all prioritise
          based on our own organization values.
     •    Teams often have to be isolated when they are based on different values than
          the core organisation’s values.


     Poor fit
                Fit with existing processes




                                              Autonomous org
                                                                                 Virtual team




                                                 Matrix org

    Good fit                                                                     Existing org


                               Poor fit (disruptive)
                                                               Fit with values       Good fit (sustaining)




CONFIDENTIAL                                                                                                    12.10.2007    Slide 27
© MASTERS IN INNOVATION ®
         Select your Right Team


         Conclusion


    1)    Be aware that a team exists of individuals
    2)    Set the objective FIRST and then built the needed competences / disciplines
    3)    Make sure all project functions are covered
    4)    Organize the team i.f.o.:
          •     Innovation level
          •     Product architecture
          •     Team values vs het organization values
    4)    Help the team to look for an identity (location, webspace, Corp ID, ….)




CONFIDENTIAL                                                                               12.10.2007    Slide 28
© MASTERS IN INNOVATION ®
       Select your Right Team

       Want to read more?


      The Practice of new-products and new-business
      P. Verhaert & J. Braet
      ACCO,ISBN 978-90-334-6272-6




CONFIDENTIAL                                             12.10.2007    Slide 29
© MASTERS IN INNOVATION ®
       Select your Right Team




                                                Verhaert New Products & Services nv
                                                Hogenakkerhoekstraat 21
                                                9150 Kruibeke
                                                Belgium
                                                Tel +32 (0)3 250 19 00
                                                Fax +32 (0)3 254 10 08
                                                www.verhaert.com
                                                info@verhaert.com




                            www.mastersininnovation.com
CONFIDENTIAL                                                                 12.10.2007    Slide 30

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How To Select Your Dreamteam by Verhaert

  • 1. © MASTERS IN INNOVATION ® Select your Right Team VERHAERTINNOVATIONDAY – OCTOBER 12th, 2007 Select the Right Team Koen Verhaert Koen.verhaert@verhaert.com www.verhaert.com Commercially confidence – This presentation contains ideas and information which are proprietary of VERHAERT, Masters in Innovation*, it is given in confidence. You are authorized to open and view the electronic copy of this document and to print a single copy. Otherwise, the material may not in whole or in part be copied, stored electronically or communicated to third parties without prior agreement of VERHAERT, Masters in Innovation*. * VERHAERT, Masters in Innovation is a registered trade name of Verhaert Consultancies N.V. www.mastersininnovation.com CONFIDENTIAL 12.10.2007 Slide 1
  • 2. © MASTERS IN INNOVATION ® Select your Right Team 294.000.000 google hits on team building (05-10-2007) CONFIDENTIAL 12.10.2007 Slide 2
  • 3. © MASTERS IN INNOVATION ® Select your Right Team What’s a team? CONFIDENTIAL 12.10.2007 Slide 3
  • 4. © MASTERS IN INNOVATION ® Select your Right Team Team building To put it into a negative way: A team can only exist when there are people NOT belonging to the team!! CONFIDENTIAL 12.10.2007 Slide 4
  • 5. © MASTERS IN INNOVATION ® Select your Right Team Difference between a group and a team • A group consists of any number of people who interact with one another, are psychologically aware of one another, and think of themselves as a group. • A team is a group whose members influence one another toward the accomplishment of (an) organizational objective(s). Is it a group or a team? CONFIDENTIAL 12.10.2007 Slide 5
  • 6. © MASTERS IN INNOVATION ® Select your Right Team A team exists in a group of individuals Each team member must… • Understand the team objectives and vision. • Understand how individual goals connect with the team goals. • Understand his/her individual strengths. • Understand his/her individual weaknesses. • Understand individual roles and opportunities based on their strengths and weaknesses. CONFIDENTIAL 12.10.2007 Slide 6
  • 7. © MASTERS IN INNOVATION ® Select your Right Team Competence to be assessed... Interactive behaviour Managerial skills Problem solving behaviour Assertiveness Planning and organising Customer orientation Empathy Progress Organisational sensitivity Listening Market orientation Oral communication / presentation Initiative Convincing power Tenacity Teamwork Creativity Written communication Decision making Social fluency Intra personal behaviour Leadership Data Processing behaviour Self-deployment Leadership Corporate identification Self insight Delegation Willingness to change Stress resistance Coaching Accuracy Motivation to achieve Judgement Demeanour Problem analysis Learning capability Vision Integrity Flexibillity Energy Bron: Vrij naar Quintessence CONFIDENTIAL 12.10.2007 Slide 7
  • 8. © MASTERS IN INNOVATION ® Select your Right Team What about innovation teams / the need for multi-disciplinarity CONFIDENTIAL 12.10.2007 Slide 8
  • 9. © MASTERS IN INNOVATION ® Select your Right Team Product innovation is about the search for added value Applied Physics Criteria for added value 'rule of the thumb' Electronic eng SW eng Mech Techology • Feasibility Engineering Investing • Utility Marketing Consumption • Desirability Implementabilty Human aspects Ergonomy • Usability Design (emotion) • Allowability Legal & policy Patents CE , etc.. Export Creating the need for multi-disciplinary resources regulations Legislation CONFIDENTIAL 12.10.2007 Slide 9
  • 10. © MASTERS IN INNOVATION ® Select your Right Team Need for a concurrent approach disciplines consecutively addressed effort In a consecutive approach the expected effect effect of your action is poor. • either remain unexploited as a purchase tooling potential for the product (leaving detailed design system design them for the competition), system specifications • either lead to basic rework Creating the need to work concurrently CONFIDENTIAL 12.10.2007 Slide 10
  • 11. © MASTERS IN INNOVATION ® Select your Right Team Need for a concurrent approach Actions : • detect risk elements and cost of design change convert them in an early number of uncertainties stage in non-risk uncontrolled • set-up verification tools in learning early development stage envisaged learning curve progress in the development Creating the need to work together from day-one CONFIDENTIAL 12.10.2007 Slide 11
  • 12. © MASTERS IN INNOVATION ® Select your Right Team Need for verification vs techniques mode Creativity creation Verification Creation Go/No-go Go/No-go Go/No-go Creating the need to have analytic and creative people throughout the processAnalysis techniques CONFIDENTIAL 12.10.2007 Slide 12
  • 13. © MASTERS IN INNOVATION ® Select your Right Team Another way to put it… CONFIDENTIAL 12.10.2007 Slide 13
  • 14. © MASTERS IN INNOVATION ® Select your Right Team How do teams look at it…. Culture related Source: Ten3 global Internet Polls CONFIDENTIAL 12.10.2007 Slide 14
  • 15. © MASTERS IN INNOVATION ® Select your Right Team Culture: Shared values Mutual trust Inspiring vision CONFIDENTIAL 12.10.2007 Slide 15
  • 16. © MASTERS IN INNOVATION ® Select your Right Team The impact of culture on your team The autocratic & bureaucratic organisation • Driven / steered by rules and directives The adhocratic organisation • Driven / steered by values Project teams are generally adhocratic CONFIDENTIAL 12.10.2007 Slide 16
  • 17. © MASTERS IN INNOVATION ® Select your Right Team Shared values • Decisions are taken based “value sets” being the unexpressed rules in the organization / team. • The combination of these values create the finger print of the team. • The acceptation of ideas and perspectives in a team follow the same value sets. Quality level,… Margin level,… Customer vs market focus High tech/low tech, … CONFIDENTIAL 12.10.2007 Slide 17
  • 18. © MASTERS IN INNOVATION ® Select your Right Team Creating values Help your team developing their own values (if required) Images tell more than thousand words: location, web-space, Corp ID, logo, name, events, newsletter, ... CONFIDENTIAL 12.10.2007 Slide 18
  • 19. © MASTERS IN INNOVATION ® Select your Right Team After selection comes the organisation of your team... CONFIDENTIAL 12.10.2007 Slide 19
  • 20. © MASTERS IN INNOVATION ® Select your Right Team Standard project team@verhaert Independent project teams to manage How are tailored multi-disciplinary teams Project coordinator to project needs Operations & resources Account managers Client management & Business development CEO Project manager (PM) CFO Client Contracts & All aspects of the execution of the project, Proj. coordinator Controller has full authority in his team. Product Assurance Manager (PA) Account Proj rev Quality of the end-product and reduction of Mgr development time and containing risk. Team PM Dedicated configuration covering needed disciplines PA mgr TEAM Team members coach =tasks that can be cumulated CONFIDENTIAL 12.10.2007 Slide 20
  • 21. © MASTERS IN INNOVATION ® Select your Right Team CONFIDENTIAL 12.10.2007 Slide 21
  • 22. © MASTERS IN INNOVATION ® Select your Right Team Organizing cross-functional teams • Matrix • Automous team • Virtual team CONFIDENTIAL 12.10.2007 Slide 22
  • 23. © MASTERS IN INNOVATION ® Select your Right Team Constraints comming from the innovation dynamics CONFIDENTIAL 12.10.2007 Slide 23
  • 24. © MASTERS IN INNOVATION ® Select your Right Team Need for integrated team? • Complex projects can best be handled in integrated teams • What is complexity; interdependency between the disciplines • Project organigram can change during the project High Matrix organisation, ad Interdepenancy Dedicated & hoc tailored to autonomous project teams team Discipline Virtual team under Line responsibility of organisation PM Low Low High Application specific know-how CONFIDENTIAL 12.10.2007 Slide 24
  • 25. © MASTERS IN INNOVATION ® Select your Right Team Innovation level and your team Interdependancy High Discipline Interdependency Matrix organisation, Dedicated & ad hoc tailored to autonomous project teams team Discipline Virtual team under Line organisation Application specific know-how responsibility of PM Low Application specific know-how High Low CONFIDENTIAL 12.10.2007 Slide 25
  • 26. © MASTERS IN INNOVATION ® Select your Right Team The impact of your product architecture on your team • Integrated design results in high interdependency Product s team ed performance grat • As a consequence line inte - non es, ur organisations and virtual tect Performance rchi lar a teams are less effective to u Mod surplus integrate integrated Performance that customers Performance gap concepts. can utilise & absorb Interdependant architectures, integrated teams High Source:Cristensen Interdependancy Time Matrix organisation, Dedicated & ad hoc tailored to autonomous project teams team Discipline Virtual team under Line organisation Application specific know-how responsibility of PM Low High Low Application specific know-how CONFIDENTIAL 12.10.2007 Slide 26
  • 27. © MASTERS IN INNOVATION ® Select your Right Team The impact of your oganisation on your team • As we have seen project teams are very much steered by values. We all prioritise based on our own organization values. • Teams often have to be isolated when they are based on different values than the core organisation’s values. Poor fit Fit with existing processes Autonomous org Virtual team Matrix org Good fit Existing org Poor fit (disruptive) Fit with values Good fit (sustaining) CONFIDENTIAL 12.10.2007 Slide 27
  • 28. © MASTERS IN INNOVATION ® Select your Right Team Conclusion 1) Be aware that a team exists of individuals 2) Set the objective FIRST and then built the needed competences / disciplines 3) Make sure all project functions are covered 4) Organize the team i.f.o.: • Innovation level • Product architecture • Team values vs het organization values 4) Help the team to look for an identity (location, webspace, Corp ID, ….) CONFIDENTIAL 12.10.2007 Slide 28
  • 29. © MASTERS IN INNOVATION ® Select your Right Team Want to read more? The Practice of new-products and new-business P. Verhaert & J. Braet ACCO,ISBN 978-90-334-6272-6 CONFIDENTIAL 12.10.2007 Slide 29
  • 30. © MASTERS IN INNOVATION ® Select your Right Team Verhaert New Products & Services nv Hogenakkerhoekstraat 21 9150 Kruibeke Belgium Tel +32 (0)3 250 19 00 Fax +32 (0)3 254 10 08 www.verhaert.com info@verhaert.com www.mastersininnovation.com CONFIDENTIAL 12.10.2007 Slide 30