1. Espire develops and implements digital transformation
solutions, that create consistent and engaging customer
experiences.
The resulting unified and personalized communications lead
to greater brand loyalty and business opportunities for our
customers.
Enabling Exceptional
Customer Experiences

2. Espire’s foundational strengths as a core technology company, combined with our specialization in designing
solutions for Digital Experience Management (DXM) enable us to deliver an extensive portfolio of digital
solutions that positively impact customer experience initiatives for your organization.
Digital Experience Solutions from Espire, lead to better delivery of relevant and context-rich customer offers and
communications.
Espire’s Core Speciality In SDL Services
The rich experience Espire has gained, while working with SDL products for over 10 years, enables us to
appreciate your customer experience journeys with ease, thereby helping you to transform them using SDL as
our main platform.
Our SDL based services, pack the full power of SDL with our technology and DXM capabilities.
SDL Discovery & Planning Services
We work collaboratively with your marketers and
strategists, to execute plans and recommendations for
implementing digital transformations.
Service Highlights
Digital Transformation Roadmap
Mobile and Social Strategy & Governance
Content Strategy & Governance
Data Disruption Mitigation
SDL Hosting & Managed Services
We guarantee that operations, health and performance
of all your SDL assets are supported and monitored at
all times, ensuring no downtime or slow-down of your
websites and digital assets that are critical to brand and
customer experiences.
Service Highlights
Applications & IT Infrastructure Managed Support
24x7x 365 Days Monitoring & Support
Performance & Change Management
Cloud Strategy & Enablement
Web Portal Development, Testing & Deployment
Web development & user experience teams from our
in-house SDL Practice help re-invent your web/digital
strategies, and align it with your business goals and
objectives.
Service Highlights
Multi-lingual, Multi-location, Multi-channel sites with
Dynamic Content Management
Responsive and Adaptive sites
Integration with Mobile Applications
Communities and Affinity Programs
Personalization and Localization
Rich Media Management (video, audio & digital assets)
Best practices in UX & UI
Social Integration & Analytics
SDL CMS Integration with CRM, ERP etc.,
SDL Content Migrations and Version Upgrades
Regardless of the CMS platform you want to migrate
from, or the legacy version of your SDL CMS, we have the
capability to execute your project with ease, while ensuring
no disruptions in your customers’ experience.
Service Highlights
Upgrade from SDL 5.x, SDL 2009, SDL 2011 to SDL
Tridion 2013 SP1
Migrate from SharePoint, Kentico, OpenSource CMS to
SDL Tridion CMS
Re-usable Frameworks and Components
Tridion Environment Scanning with Espire’s
Proprietary Tool
No Disruption or Corruption of Data
SDL Digital Marketing Systems
We help customers extend their customer engagement
opportunities by implementing solutions using SDL’s Digital
Marketing Systems (DMS).
Service Highlights
Personalization
Multi-lingual Communications
Campaign Management and Analytics
Customer Analytics
Technology To Back Innovations In Digital Transformations

3. Agency Services
Are You A Digital Agency?
Team up with us, and take advantage of flexible and cost-optimized offers that
we offer to Digital Agencies.
We have over 10 years’ experience in executing complex customer experience
and digital roadmaps for our global customers. We can collaborate with you to
execute digital strategy for your end-client, starting from strategy and creatives
to development, implementation and support. We work on a combination
of off-shore and on-shore delivery models, along with frameworks for rapid
deployment, that will ensure significant time and cost savings for you.
With this partnership in place, you will be free to focus on front-ending with
your customers and increasing your business generation efforts.
Contact us now to learn about flexible & innovative engagement models that
we offer to Digital Agencies.
Espire’s Value
Differentiators
»» Over 10 years in Digital Xperience
Management
»» Over 10 years experience in SDL
Implementation & Development
»» Dedicated CoE for SDL
»» Excellent references and case studies
»» Competitive cost with flexible global
delivery & engagement models
»» Reusable frameworks & libraries for
quicker TAT and cost reductions
»» Global standards in Quality: Appraised
at CMMI Level 5 Ver 1.3, ISO
27001:2005 & ISO 9001:2008 and ITIL
process framework
• Customer Intelligence
• Channel Intelligence
• Measure Customer Value
• Social & Analytics
• Structured
• Interactive
• On-demand Documents
• Compliance
• Understand Customer
Behaviour & Navigation
• Dynamic Content
• Sentiment & Influence
• Campaign Management
• E-commerce
• Multi-Channel
• Mobility
• Social
Multi-Channel
Customer
Communications
Management
(MCCCM)
Customer
Information
Management
(CIM)
Web
Content
Management
(WCM)
Document
Composition
Digital
Xperience
Management
(DXM)
CU
STOMER EXPERIENCE MANAGEMENT (CX
M
)
CLOUD ENABLEMENT
Espire’s Digital Experience Management
Framework
SDL Tools
Web Content Management
Customer Experience Management
Dedicated
SDL CoE
10+ Year’s
Experience
Community
Frameworks -
DD4T, SI4T, SS4T,
WF4T
Reusable
Frameworks &
Libraries
CMMI Level 5 Ver
1.3 Appraised , ISO
27001:2005 & ISO
9001:2008
Flexible Global
Delivery &
Engagement
Options
Campaign
Manager
Analytics LiveContent SmartTarget Mobile Fredhopper Media Manager
Implementation Upgrade/Migration Hosting Services
Managed Support
Services
Campaign
Management
Customer
Intelligence
Structured
Content
Personalization
Search
Integration
Mobility
Solutions
Online Shopping
Experience
Third Party Integration
with SDL
Helping you drive customer engagement opportunities that
lead to more conversions and creation of business value

4. About Us
Espire is a leading Information Technology services company, with specialization in Digital Experience
Management (DXM) Solutions that transform customer experience opportunities. Within DXM we cover
Web/Digital Content Management, Social, Analytics & Mobility, Multi-Channel Customer Communications
Management, Digital Assets and Document Management.
Other key IT services we offer include Application Development & Testing, Application Managed Services,
Modernization & Standardization, Cloud Enablement, Product Engineering, Enterprise Applications & Integration
and IT Infrastructure Management.
Our industry and vertical focus extends to various domains such as Digital & Marketing Agencies, Print &
Communication, Banking Financial Services and Insurance, Manufacturing, Logistics, Retail, Sports, Leisure &
Travel, Utilities, Telecom, Staffing & Recruitment and the Computer Services Industry.
Espire Infolabs has a global footprint and is part of the larger Espire business conglomerate with interests in IT
Services, Infrastructure, Education and Travel & Tourism. With our collaborative approach to work and mature
frameworks of delivery, we bring measurable benefits and a competitive edge to the business operations of our
customers.
From consulting, to implementation and deployment, we ensure that our customers’ expectations are met and
exceeded.
To learn more about us, please visit www.espire.com
All information present here is the exclusive property of Espire
Infolabs (Espire) and is subject to change without notice. Any
unauthorized use of the content appearing here may violate
copyright, trademark and other applicable laws.
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Vancouver
New Jersey
London
New Delhi
Gurgaon
Singapore
Sydney
AucklandMelbourne
Global Delivery
Model
CMMI Level 5
Ver 1.3 Appraised
(Dev + SVC)
ITIL Based
Processes
www.espire.com
Espire Infolabs, US
2500 Plaza 5, 25th Floor,
Harborside Financial Center,
Jersey City, NJ 07311
Tel : +1 (201) 633-4723 | Fax : +1 (201) 484-7201
E-mail: sales.us@espire.com