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Key Account Manager 
Mission: Improve sales and profits & customer satisfaction on their Key 
accounts 
Responsibilities: 
• Customer strategy: You will follow the evolution of the 
strategy of the customer (purchasing, brands, logistic, 
services…). You will study the market trends & know 
how they will affect your accounts. You are meant to 
identify & valorise opportunities for new business on 
your accounts and to follow competition move per PL. 
• Customer relationship Management: You will be in 
charge to keep updated the customer contact matrix. 
You will identify key unmet customer needs & assess 
their potential. You will also find opportunities to build 
up multilevel relationships & keep a very good 
customer intimacy. 
• Contribution to budget: You must elaborate 
Customer Development Plan (CDP) for each major 
account which will be your roadmap: the CDP is the 
way to secure budget of the customer and 
encapsulates means and levers to reach turnover and 
gross margin targets set by the Sales Director. 
• Lead the negotiation: You will be in charge of leading 
negotiations with your accounts, respecting delegation 
power in place in the division. You will have to 
recommend to the Sales Director a negotiation tactic 
before each key negotiation. You will have to keep 
valorising our added value: Valeo Service as solutions 
and service provider. You will also be in charge of 
formalizing proposal to be validated by Sales Director. 
• Business Management: Monthly tasks including 
ensuring pre requisites are fulfilled for your account, 
analysing performance of each member / product line 
versus the average of the group, ensuring that the right 
pathology is identified when the customer is 
underperforming, setting up rolling 3 months 
customized AP & follow results … 
Professional Skills: 
• Negotiation 
• Presentation to 
customer 
• Capacity of 
producing a 
customer 
development plan 
Transversal Skills: 
• Results oriented 
• Communication 
• Customer oriented 
• Adaptability 
• Problem solver 
Other Skills: 
• Agility with IT 
• Agility with sales 
tools 
• Diplomatic 
• Persuasive 
• Proactive 
• Well-organised 
Languages: 
English 
Education: 
Engineering or Business 
School

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Valeo Service Key Account Manager Job Description

  • 1. Key Account Manager Mission: Improve sales and profits & customer satisfaction on their Key accounts Responsibilities: • Customer strategy: You will follow the evolution of the strategy of the customer (purchasing, brands, logistic, services…). You will study the market trends & know how they will affect your accounts. You are meant to identify & valorise opportunities for new business on your accounts and to follow competition move per PL. • Customer relationship Management: You will be in charge to keep updated the customer contact matrix. You will identify key unmet customer needs & assess their potential. You will also find opportunities to build up multilevel relationships & keep a very good customer intimacy. • Contribution to budget: You must elaborate Customer Development Plan (CDP) for each major account which will be your roadmap: the CDP is the way to secure budget of the customer and encapsulates means and levers to reach turnover and gross margin targets set by the Sales Director. • Lead the negotiation: You will be in charge of leading negotiations with your accounts, respecting delegation power in place in the division. You will have to recommend to the Sales Director a negotiation tactic before each key negotiation. You will have to keep valorising our added value: Valeo Service as solutions and service provider. You will also be in charge of formalizing proposal to be validated by Sales Director. • Business Management: Monthly tasks including ensuring pre requisites are fulfilled for your account, analysing performance of each member / product line versus the average of the group, ensuring that the right pathology is identified when the customer is underperforming, setting up rolling 3 months customized AP & follow results … Professional Skills: • Negotiation • Presentation to customer • Capacity of producing a customer development plan Transversal Skills: • Results oriented • Communication • Customer oriented • Adaptability • Problem solver Other Skills: • Agility with IT • Agility with sales tools • Diplomatic • Persuasive • Proactive • Well-organised Languages: English Education: Engineering or Business School