Intertek is a global assurance, testing, inspection and certification company. It provides quality and safety services to help customers ensure quality products and services which adds value to their businesses. Intertek delivers these services through their global network of laboratories, offices and auditors in over 100 countries. The document provides an overview of Intertek's services, industries served, certifications offered, and success stories working with various customers to implement management systems and achieve certifications.

1. Business Assurance
Valentino D’Sa
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www.intertek.com

2. Valued Quality. Delivered.
Who is Intertek?
Intertek provides quality and safety services that not only
help customers provide quality products and services but
also adds value to their business.
We deliver these services through our global network and as
a result have developed an unrivalled reputation for fast
execution of work.
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www.intertek.com

3. Our Heritage
1885
1896
Caleb Brett founds
a marine surveying
business
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Thomas Edison
establishes what
is later renamed as
the Electrical
Testing
Laboratories (ETL)
1911
Virginius Daniel
Moody establishes
Moody Engineering
for construction
and electrical
engineering
projects
2011
Intertek and Moody
International join
forces
Today
Intertek Today:
Valued Quality.
Delivered.
www.intertek.com

4. A Powerful Combination
With Intertek’s and Moody’s complementary geographic
footprints, expanded professional portfolio of services, and
global network of experienced and qualified personnel, our
combined companies will be able to better support your needs
locally and globally.
The world-class services provided by Intertek Moody are
proven through experience and leadership as we continue to
answer the needs of our customers and support them in the
global marketplace.
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5. An Extensive Global Network
• FTSE 100 company in the
Support Services sector
• Market capitalisation at £3.3
billion
• Revenue generation of over
£1bn in 2010
More than
1,000
More than
100
laboratories
and offices
countries
30,000
people
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6. Global and Local
AMERICAS
EAME
33% of Group revenue*
29% of Group revenue*
ASIA
38% of Group revenue*
* 2010
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7. Our Industries
Our organisation
Industries we
operate in
Consumer Goods
Aerospace & Automotive
Building Products
Chemical
Consumer Goods &
Retailers
Electrical & Electronic
Energy
Food & Agriculture
Government & Institutions
IT & Telecom
Industrial
Medical & Pharmaceutical
Minerals
Petroleum
Toys, Games & Hardlines
Textile, Apparel
& Footwear
Commercial & Electrical
Commodities
Chemicals &
Pharmaceuticals
Industry & Assurance
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What we do
Testing
Inspection
Certification
Auditing
Outsourcing
Advisory
Training
Quality Assurance
www.intertek.com

8. By the Numbers…
3rd
largest Testing, Inspection, and Certification
company in the world
20
years as an accredited management
systems certification body
229
industry sectors for which we hold
accreditation
1,000+
auditors in our global network
46,000+
management systems certificates issued
worldwide
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3
5
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9. Your Goals
Why are we important to you?
Because we facilitate your success through…
Partnership
Reduced Risk
We’re dedicated to supporting
you at every stage of your
program’s development
We help you to reduce and avoid
operational or environmental risks
involved with your activities
Added Value
Focused Resources
We give you more than a
certificate – we give you the
tools to improve your business
By partnering with us, you free up
valuable resources to allocate to
your core competencies
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10. Our Vision
To be a leading premier global solution provider for all our
customers’ auditing and management systems needs and to
support their growth in the international marketplace, in
support of Intertek’s Mission Statement.
Add Value
Act With Integrity
Innovate
To our customers’ products
and processes, to support
their global trade
We act with integrity,
honesty, and respect
We deliver outstanding
solutions to sharpen our
customers’ competitive edge
in the marketplace
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11. Your Partner Beyond Certification
Stage 1
Stage 2
Stage 3
BUILD
CONFORM
IMPROVE
We partner with you to
plan for certification, find
management system gaps
and their impact
on your business
Our expert auditors work
with you to align the audit
results with customer
requirements and your
business needs and
objectives
Insightful audits help you
find and implement best
practices for continual
improvement
SUPPORT SERVICES FOR EVERY STAGE
Education and Training, Performance Model, Account Management, Second-Party Audits
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12. Your Single Source for Auditing Solutions
Beyond certification, we provide customized solutions to meet your needs
Services by Requirement
Services by Industry
ISO 9001 Certification
Aerospace
ISO 14001 Certification and
Environmental Auditing
Automotive
OHSAS 18001 Certification
Corporate Social Responsibility
Second-party/Supplier Auditing
Training
…and a variety of regional and
national certifications
Cosmetics
Food Safety
Forestry
IT Service and Information Security
Medical
Packaging
…and any other industry
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13. Services by Requirement
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14. ISO 9001 Certification
Focus on your customers’ satisfaction.
Whether you are a small business or a global
corporation, ISO 9001 certification sends a
clear message: you always strive to
consistently provide high-quality services and
products.
By partnering with Intertek, you can leverage
the knowledge and expertise of one of the
most experienced certification bodies in the
industry.
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15. Environmental Auditing Services
Environmental compliance is vital if your
business is to be competitive today and
remain so tomorrow.
Intertek's services will provide you with thirdparty verification of your organization's green
initiatives and improvements:
• ISO 14001 certification
• QC 080000 certification
• Energy management systems auditing
• Sustainability report verification
• GHG validation and verification services
• Think Green Initiative
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16. OHSAS 18001 Certification
Identify and control health and safety risks
with a management systems approach.
An occupational health and safety
management system will integrate your
OH&S program into your company’s existing
management structure.
Intertek’s expertise will help you promote a
culture of workplace safety. Our knowledge
and experience with OH&S issues mean we
can provide an efficient certification process
from start to finish.
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17. Integrated Management Systems
Using a combined or integrated approach
across multiple audit criteria will help you
gain efficiencies that are not achieved by
auditing individual management systems.
A combined audit or a fully integrated
management system can bring many benefits
to your organization, such as:
• Lower certification costs
• Fewer interruptions
• Reduced documentation
• Streamlined processes
• More consistent objectives
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18. Corporate Social Responsibility Solutions
Honor the ethical values and respect of
your stakeholders, the community, and the
environment.
Intertek offers a full suite of CSR solutions,
empowering you to showcase your good
practices while meeting customer, supplier,
community, and investor requirements.
• SA 8000 certification
• ISO 26000 conformity services
• Import Safety Intelligence program
• Global Security Verification program
• Workplace conditions assessment
• Supplier qualification
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www.intertek.com

19. Process Performance Analysis
What things
Who performs the
(equipment etc.)
activities and how
are needed to
have their qualifications
complete the activities
been confirmed
Customer Need
Customer Need
Process
Fulfilled
What measures
What documentation
are used to evaluate
(procedures, WI’s records)
the effectiveness and
is needed to ensure activities
efficiency of the process
occur as planned
Results include:
•Process measurements and relationship to the Strategic Plan
•Assessment of both external and internal customer expectations
•Process Risk Analysis and its impact on the desired output
•PDCA cycle as it applies to the process
•SWOT analysis as a report out to the management team
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www.intertek.com

20. Second-Party Auditing
Auditing your suppliers and plants against
your own requirements will validate the
strength of your supply chain.
By finding and correcting problems before
they affect the customer or end user, the
audit process helps you avoid the risk of
product recall, service failure, or compliance
issues.
Outsourcing your second-party auditing to
Intertek will help keep your projects on
schedule and under budget. You’ll
significantly reduce the time and cost of each
audit, while freeing up your personnel for
other tasks.
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21. Training
Our expertise is your competitive
advantage.
Our educational programs range from onehour introductory webinars to five-day IRCAregistered courses.
Presented by practicing auditors, these
programs are designed to keep you fully
informed on the latest industry requirements
and best practices.
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22. Services by Industry
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23. Aerospace
Compliance with QMS standards is a
mandatory step that must be completed in
order to be a qualified supplier.
Your QMS certification to AS9100, AS9003,
AS9110, or AS9120 provides you with the
credentials needed to pursue new business
opportunities, both domestically and
internationally.
As one of the top aerospace registrars in the
world, Intertek has a unique combination of
expertise and global reach that no one else
can deliver.
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www.intertek.com

24. Automotive
ISO/TS 16949 certification will help you
reduce the complexity of having separate
programs for individual customers.
A certified QMS will help you improve
products and processes, which can foster
improved relationships with your customers
and give your business a competitive
advantage.
When you choose a leading registrar such as
Intertek – one of the few to be contracted and
approved by the IATF – you’ll gain the
advantage of an efficient certification process
performed by professionals with automotive
industry experience.
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www.intertek.com

25. Cosmetics
New regulations require cosmetic
products to be manufactured according to
Good Manufacturing Practices (GMP).
One way to demonstrate compliance with
GMP is to implement ISO 22716:2007. ISO
22716 introduces a management systems
approach to documenting and regulating the
production, control, storage, and shipment of
cosmetic products.
With 30 years’ experience in the health and
beauty industry, Intertek brings in-depth
knowledge of the manufacturing processes
and GMP codes to cosmetics manufacturers.
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www.intertek.com

26. Food Safety
Protect your brand with better supply
chain management, from farm to fork.
Intertek’s full suite of auditing services will
help you monitor and optimize your food
safety programs throughout the supply chain:
• ISO 22000
• FSSC 22000
• British Retail Consortium (BRC)
• International Food Standard (IFS)
• GlobalGap
• Second-Party Programs
• and much more
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www.intertek.com

27. Forestry – Sustainable Management
Purchasers of wood and paper products
increasingly prefer to select those that are
sourced from sustainably managed
forests.
However, only 8% of the world's forests are
certified. That makes third-party certification
of your sustainable forest management
practices a true competitive advantage.
Intertek is an accredited certification body for
the PEFC (Programme for the Endorsement
of Forest Certification) schemes. We also
offer FSC (Forest Stewardship Council)
audits.
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www.intertek.com

28. IT Service and Information Security
Properly managed IT programs are a
critical component of business success.
IT is an essential business resource which
must have the right processes in place in
order to be successful. A management
systems approach will help make these
processes easier to manage, measure, and
improve.
Auditing and certification to ISO 20000 and
ISO 27001 from Intertek will give you the
tools to more efficiently manage your IT
systems and networks, while minimizing
security risks to the business.
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www.intertek.com

29. Medical
When speed to market is essential, we’ll
help you get there faster.
Our global network of experts provides fast,
customer-focused auditing services for many
regulatory schemes, including:
• ISO 13485 / CMDCAS
• ISO 14971
• MDD – Notified Body technical file review
• FDA Accredited Persons (AP) inspection
• FDA 510(k) Review
• Japan’s Pharmaceutical Affairs Law (PAL)
• and much more
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30. Packaging
We help packaging converters meet the
demands of food safety.
Auditing to PACsecure is a new solution for
food packaging manufacturers to achieve
HACCP compliance.
Intertek is approved by The Packaging
Association (PAC) to provide third-party
PACsecure audits. Our testing laboratories
also provide a wide range of services for all
types of packaging materials.
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31. Any Industry
A management system is a valuable
business tool for ANY organization.
That’s why Intertek is qualified to provide
management systems auditing and
certification services in over 200 diverse
industry sectors.
We've provided assurance to all kinds of
organizations, including manufacturers,
service providers, government agencies, and
non-profits.
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32. The Extras that Add Value
Process performance analysis
Provides added evidence of effectiveness
SWOT analysis
High-level output for the management team
Online client access
Faster assessments and paperless reporting
Seminars and IRCA-registered training
Keep you informed on the latest
requirements
Carbon offsetting of audit activities
Helps you meet your environmental targets
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www.intertek.com

33. SWOT Analysis
Strengths
Weaknesses
Best practices
Benchmark data
Present view
Correction
Opportunities
Threats
Future view
Prevention
High risks
Non-conformance
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34. Intertek Carbon Offset Certificate
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35. Success Stories
The Challenge:
The Solution: A custom audit approach
• Certification process must provide ROI
• Designed a process-based model for
• Need value-added results for both
Bombardier and their supply base
• Need to link audit results to the
strategic plan
• Need for risk-based auditing
Aerospace
• Incorporated the existing risk
evaluation into the third-party audit
• Utilized SWOT analysis for the
presentation summary
• Bombardier deployed the Intertek
approach to their supply base
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www.intertek.com

36. Success Stories
The Challenge:
• Need a more uniform certification
process for three major standards: ISO
9001, ISO 14001, and OHSAS 18001
• Need to continually ensure safe and
environmentally sound operations
across 40 production facilities
worldwide
The Solution: A single auditing and
certification provider, Intertek Moody
• Transfer of existing certifications
• Awareness and internal auditor training
for ISO 14001 and OHSAS 18001
• Gap analyses for ISO 14001 and
OHSAS 18001 where applicable
• Certification coordinated through
Norway, but carried out by local offices
regionally placed to suit each Jotun
location
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www.intertek.com

37. Success Stories
The Challenge:
• Certification to be conducted for many
sites in a short timeframe
• Need to integrate international
standards with Nestlé-specific
requirements
• Need a partner with a global reach and
wide certification scope
• Food safety management is a priority
The Solution: A specialized program to
help Nestlé meet their ambitious goals
• Dedicated project organization
• Resource development plan
• Quarterly reporting
• Value-added analysis
• Training program
• Quarterly meetings to analyze
progress
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www.intertek.com

38. Success Stories
Royal Malaysian Police
The Challenge:
• Improve quality of service, maintaining
the trust of the Malaysian public
• Ensure competency and skills of police
officers are up-to-date
• Effectively manage infrastructure
upgrades and expansion
The Solution: Intertek Moody selected
as preferred registrar for ISO 9001
• RMP implemented a QMS for their
police training colleges and academies
• Intertek Moody provides an
independent assessment of the
progress and measurements put in
place over each audit cycle
• Demonstrates a top-down commitment
to being a “world-class” police force
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39. Testimonials
“Nestlé has been very pleased with the performance we receive from Intertek,
both at the local level and in terms of global account management. Additionally,
Intertek’s flexibility and openness to new and different approaches helps to add
value through the audit process.”
“Intertek's methodology has been always to improve the systems. As they always
say in every opening meeting: 'An audit is not a fault-finding activity; it is an activity
to find areas of improvement for a healthy business.‘”
“Intertek is a major player, which we think is good for continuity. A small
organization might have the expertise, but may not be available tomorrow.”
Dealer’s Association of Sweden
“Our employees were made to feel comfortable and valued during the audit by
Intertek. We feel that they are truly WORLD CLASS AUDITORS.”
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40. Many Benefits, One Source
• Customized auditing solutions to help you meet customer
and business objectives
• Global coverage paired with local knowledge
• Access to an expanded network of experts and cuttingedge technology
• Single source for a broad portfolio of services
• Over 125 years of worldwide experience
• Consistent service excellence
• Integrity and professionalism
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41. Valued Quality. Delivered.
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