1. Valarie M Jones
Valarie M Jones
1119 Kevin Lane Apt 204 Rock Hill, SC 29732
803-579-2460
Valariej0223@gmail.com
QUALIFICATIONS:
• Work well without supervision
• Handling confidential paperwork
• Ability to prioritize and remain focused on the essence of an issue
• Excellent with customer support services
• Skilled at learning new concepts quickly while working well under pressure
• Knowledge of billing or hospital back office operations
• Knowledge of FDCPA and HIPPA Law
EXPERIENCE:
8/2012-Current The Outsource Group Charlotte NC
Shared Service Support Representative
• Provide ongoing support, promptly respond and resolve issues, and address and close all
inquiries, problems, concerns, complaints, disputes or requests. Operate with a sense of urgency and
strong attention to detail.
• Xeroxing and filing various documents appropriately.

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• Exception reports
• Data processing correspondence and retuned mail.
• Entering information into data base from multiple hospital clients.
• Insurance payment posting, insurance follow up, Recon, Credit card processing accounts.
11/2011-6/2012 Citi Financial Fort Mill, SC
Front End Account Manager/Collections Agent
Collect in accordance to all state and federal laws.
Make effective use of dialer system to increase right party contacts
Meet assigned standards and expectations as required.
Educate the customer about the terms of the contract.
11/2010-04/2011 Randstad/Vanguard Charlotte, NC
Client Relations Associate (Contract Assignment)
• Responded thoroughly and accurately 100 plus incoming phone calls using an auto dialer
• Assist with identifying investment needs and financial topics
• Processed simple and complex transactions
• Provided web technical support and navigation assistance of company website
03/2007-07/2010 Advance America Cash Rock Hill, SC
Assistant manager/Collection’s representative
• Answered multi-line telephone system 100 plus incoming and outgoing calls
• Maintain/ran office in manager’s absence
• Trained new hires
• Collections on past due, closed, and stop paid accounts/bringing them to current

3. Valarie M Jones
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EDUCATION:
Present University of Phoenix BSM Online Student (Flexible hours)
August 2012 Kenneth Shuler School of Cosmetology Rock Hill, SC
May 2003 Northwestern High School Rock Hill, SC
Volunteered
Finely Road Elementary Rock Hill, SC
Assisted with student threw out the school with Teacher, helped in cafe area and classrooms.
References
William Camp Finely Road Elementary Assist Principle (803)981-1280
Darrell Lilly York County DSS (803)909-7446
Twanna Suber Med Life Account Rep (803)-524-8842
Marquis Henderson Sprint Wireless (803)-412-5393