UPES does not own the content in this presentation. These are presentations presented in 2002 during the 2nd HR Round Table.

1. Gaining competitive advantage through organisational restructuring and ERP implementation – Key success factors 2nd HR Round Table

2. The Context of Transformation for BPCL Impending deregulation of the hydrocarbon sector Restructuring Programme Need to satisfy multiple stakeholders Potential benefits from performance improvements

3. Key Success Factor for Transformation Individual Structures Business Structures Organizational Structures Interpersonal Structures Visible Change in Customer’s Experience The Heart of any Transformation in the organization is the Individual

5. The Need for ERP emerged from the Co-created Vision Strong and dynamic systems Make BPCL a great place to work Fulfill social responsibilities Apply the best technology Develop a cohesive corporate strategy Have excellent customer caring and customer service Sound business performance and operational efficiency To be the Best Make people a source of our improvement Effective boundary management Be an ethical company Establish first class brand and corporate image

8. How did we Manage it? Generating Energy within the Organisation Creating Ownership in the Organisation 1 3 Managing Transformation is about : Generating Energy within the Team 2

9. Generating Energy within the Organisation Creating Ownership in the Organisation 1 3 Generating Energy within the Team 2

11. Generating Energy within the Organisation Creating Ownership in the Organisation 1 3 Generating Energy within the Team 2

14. Generating Energy within the Organisation Creating Ownership in the Organisation 1 3 Generating Energy within the Team 2

15. Creating Ownership in Organisation Involvement Enrolment Engagement Ownership

24. Thank You

27. We used the LO Methodology to Manage Change Cornerstones of a Learning Organization Aspiration: Individual & Collective Understanding Complexity & Change Collaboration Team Learning Systems Thinking Mental Models Personal Mastery Shared Vision

28. Collective Aspirations are built by a Compelling Vision Vision, Aspiration, Purpose, Meaning (What you want) Current Reality (What you have) Creative Tension

29. The Ladder of Inference Theory: How We Think The Ladder of Inference Data (What people say and do) Beliefs Assumptions Values Experiences Take Action Draw Conclusions Add Meaning Select Data Based on the work of Chris Argyris