#UNTAdv14 Online Advising via Blackboard IM by Condoa M. Parrent 2014 UNT Advising Conference May 22, 2014 Collin College - Preston Ridge Campus

2. 5 Campuses
50,000 District-
wide enrollment
64,896
enrollments in
eLearning courses
New Student
Group Advising
Pre-Assessment
Activity (PAA) Academic Advising

3.  Services Provided
◦ Information regarding
admissions, testing and
registration
◦ Information regarding
degree requirements
◦ Links to college resources
◦ Assistance with selecting
a major/career path
(educational planning)
◦ Information regarding
personal and
interpersonal skills to be
a successful student
◦ Assistance with
registering for classes
 Services NOT provided
◦ Personal or Crisis
Counseling
◦ Take messages for
instructors
◦ Provide technical support
◦ Tutoring

4. Case
Management
Virtual
Advising
Support for
e-Learning
Students
Online
NSGA/PAA

5. Collaborate with e-
Learning staff to identify
students who have earned
a D or F in an online class
in the previous semester
Collaborate with the AVC,
SS and e-Learning staff to
identify students in the
cohort
Contact students via e-
mail using
Communications
Management
Connect/Refer students to
support services based
upon their needs
Follow up with students at
least one time during the
semester
Connect students to online
seminars as needed
*Case Management Cohort: Students with two or more online classes who
have earned a D or F in the previous semester in an online class

6. During Connections Week: Connect with e-Learning
students to ensure they have the resources for success
(i.e., books, FA, tutoring, etc.)
By Week 3: Contact e-Learning students to ensure they
are scheduled for advising appointments (CTE or
Academic).
By Week 8: Contact e-Learning students for a midterm
status check (Make students aware of online workshops
and resources on campus).
By Week 12: Contact e-Learning students to ensure
they are aware of the upcoming registration and
prepared for finals
*Cohort: Student who have two or more online classes.

7. Delivering
NSGA and
PAA
Coordinate with Counseling and Advising
to identify students for the NSGA or PAA
Develop innovative approaches to
delivering NSGA and the PAA
Facilitate the NSGA sessions online
Facilitating PAA Sessions online

8. Virtual support to e-Learning students via chat
or email
43 hours of dedicated chat support per week
48-hour response time to student emails
*Cohort: Student who have two or more online classes.

9. Up to and
through
Connections
Week
• Facilitate PAA and NSGA
• Follow up with DL students to ensure they have all of
the resources to begin classes (i.e., books, financial
aid, class schedule, etc.)
• Planning and scheduling semester seminars
• Seminar/Outreach: Accessing Your Online Course(s)
Week 1 • Provide support for campuses in guiding students to
classes, as needed
• Collaborate with AVC, SS and e-Learning staff to
identify case management cohort
Week 2-3 • Follow up with e-Learning students to ensure they
have scheduled appointments with advisors and they
have all resources needed to be successful
• Post important deadlines on the website

10. Week
4-7
• Case Management
• Online Chat
• Seminar/Retention: Student Success Workshops
• Time Management
• Note Taking
• Introduction to Online Advising
• Update Web page with upcoming events and dates
Week
8-9
• Contact case management cohort students to
conduct and midterm status check (drop
prevention effort)
• Online Chat
• Facilitate Online Workshops
• Seminar/Retention: Improving Your GPA

11. Week 10-11 • Facilitate Online Workshops
• Seminar/Outreach: Navigating Your Degree Audit
• Seminar/Retention: To Drop or Not to Drop
• Case Management
• Online Chat
• Post updates and important dates on the web page
Week 12-16 • Contact e-Learning students to ensure they are aware of the
upcoming registration and prepared for finals
• Facilitate NSGAs (as needed)
• Follow up with e-Learning students to ensure completion of
all enrollment steps for the next semester
• Facilitate online seminars
• Seminar: Preparing for Finals
• Seminar: Career Planning & Resume Building
• Seminar: Transitioning to a University
• Facilitate online NSGA
• Facilitate PAA
• Online Chat/Walk-ins
• Administer satisfaction survey for e-Learning students
Week 16-next
Connections
Week

14. Teamwork!
Condoa M. Parrent
Director of Counseling
Condoa.parrent@tccd.edu
817-515-6532