8. Social media a business tool
• The use of social media, as well
as being a less expensive form of
marketing, provides an easy way
for customers to interact with
the company
• We want to hear what our
customers have to say
• Our customers feel connected
and engaged with the company
15. Twitter... Why!?!
• Lots of nonsense on Twitter
• When used well an extremely
powerful tool
• Easy to find local customers
• What do people write about
your product or service