3. 1:
INTRODUCTION
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4. Our Perspective on User Adoption
Holistic Approach
People Process
We Help Organizations
⢠Develop short-term and long-term user
Culture
adoption (UA) strategies Technology
⢠Rescue IT projects from UA failure
⢠Administer UA program infrastructure
Beware: marketers and
⢠Develop UA skills in others charlatans have taken over the
term âuser adoptionâ
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5. Key Questions
âCan They Use It?â
âWill They Use It?â
âWho Will Make it Happen?â
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6. 2:
BUSINESS PROBLEM
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7. The Cloud: whatâs changed?
Faster
âEasierâ
Low up-front
costs
Constant
evolution
Transfer UA
risk
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8. Cloud Shifts Focus and âSuccessâ
Success is only achieved when your system is used
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10. Trouble for Vendors
Change of Revenue Model
⢠Up Front Cash ď Annuity
⢠Profitability requires long-term relationships
⢠Customer retention is higher priority than ever
Need to align with client outcomes
⢠Easy for clients to sign-up
⢠Easy for clients to leave
Resulting inâŚ
⢠Transfer of UA risk from client to vendor
⢠Vendors MUST make sure clients adopt
⢠Vendors have âskin in the gameâ for client success
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11. Trouble for Clients
Accelerated & Constant Change
⢠Faster deployment <> Easier adoption
⢠Less time for change efforts prior to go-live
New Focus ⢠Need to spend more time after go-live
New Resource & Skill Requirements
⢠Need infrastructure to manage ongoing change
⢠Changes in staffing & skill requirements
Resulting inâŚ
⢠Organization unprepared to meet cloud
adoption challenges
⢠Domino effect â additional organization
disruption
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12. Trouble for Users
Constant Learning Curve
⢠Regular system enhancements & changes
⢠Additional learning required with each release
⢠System and process changes
Need Information to Drive Behavior
⢠Need easy access to latest relevant information
⢠Need better user-focused support
Resulting inâŚ
⢠More Learning
⢠Additional work
⢠Additional time to do job (reduced productivity)
⢠Errors / ineffective system use
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14. Problems with the approach (Traditional CM) âŚ
Techno â not business focused â change management
⢠Aligns users to system, not to performance
Technology-centric training
⢠Point & Click (system-use focus)
⢠Skips job performance & other skill development
⢠Not focused on âlearning,â but delivering âtrainingâ
Ineffective communication
⢠1-way
⢠Focused on âsellingâ and WIIFM
⢠Assumes people will have no choice
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15. âŚDelivers problems with the results
One &
Done
Go Live &
Go Home
Train &
Blame
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16. 4:
FUTURE OF CLOUD USER ADOPTION
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17. Making Cloud Adoption Work
Tech moves faster than organization
⢠Change & UA needs to keep pace with tech change
⢠Need to move faster
⢠Retro fit adoption efforts
Need to respond to ongoing change
⢠Need to enable users to manage constant learning
needs
Resulting inâŚ
⢠New approaches to UA required
⢠Sustain adoption efforts over life of the system
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18. What Do the New Methods Look Like?
Behavior and performance management issues,
not just technology issues
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19. Put it into action: Build your own UA Program
Effective user adoption programs require specific
activities, deliverables, & resources
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20. âŚor use a prebuilt, cloud-enabling UA Program
UA Keeps Pace with Technology
⢠Prebuild the UA program infrastructure
⢠Preload initial core content
Outsource Skill & Management
⢠Access to required UA skills
⢠Reduce headcount by outsourcing
management of UA program
Resulting inâŚ
⢠Lower costs for UA Program
⢠Faster User Adoption
⢠Sustained User Adoption
⢠âBusiness Successâ / ROI
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21. 5:
RESOURCES & CONTACT INFORMATION
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22. Free user adoption resources
http://cloudslam.TriTuns.com
eBook Assessment Insights & Tips
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23. Contact
For more information please contact:
Jason Whitehead
CEO
703-652-0887
jwhitehead@TriTuns.com
http://cloudslam.TriTuns.com
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